“They are so behind the curve on what features of VOIP are available in the marketplace today. Their system is clunky and not very user friendly and the only feature they really brought to the table we don't use with our current provider anyway. We decided based on a recommendation of another agent to try them out. During the set up process we found that almost all of the important items that we use currently are not even in the works with Fonality. Creating call campaigns, auto dialer, IVR prerecorded voicemail drops, easy reviewing of recorded calls, caller id customization, easy reviewing of previous call history are all set up with our current provider but were not available with fonality. So because we use these items so often we chose to not complete our port to them and stay where we were. We never used their system at all however they are choosing to force us to honor a contract that was never completed and are making our office pay 1/2 of the 18months to change our minds. Buyer BEWARE!”
