Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Fone Hub Reviews

3.9 Rating 146 Reviews

73 %

of reviewers recommend Fone Hub

Company Reviews

3.9

Based on 146 reviews


Customer Service
Communication Channels	Telephone

Read Fone Hub Reviews

About Fone Hub:

FoneHub is an environmentally friendly and socially responsible company collecting used phones in order to re-use or recycle them. We pay the best prices in the market and with 48 hours fast payment. We buy brand new mobile phones and iPods too.
Fonehub is one of the most trusted online mobile recycling websites. Fonehub proposes you a unique offer compared to all other websites recycling mobile phones.
If your phone is worth more than £50 and you have original hands free kit or bluetooth headset or a travel charger, which you are no longer using, send it to us and we will pay you extra cash for it.

Visit Website

Phone:

0207 377 66 44

Email:

sales@fonehub.co.uk

Location:

47 Raven Row
London
E1 2EG

Write Your review

Tell us how Fone Hub made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fone Hub 5 star review on 6th March 2023

Allan T Forrester

Fone Hub 5 star review on 6th March 2023

Allan T Forrester

Fone Hub 5 star review on 22nd November 2022

Harvey C Daugherty

Fone Hub 5 star review on 9th November 2022

Fone Hub 5 star review on 10th August 2022

Gonzalo H Cazorla

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only wish i had read all the other reviews, This is a misleading company who's only goal is to get your device and offer you a really poor price, £190 i was quoted, the device was immaculate and never used, then sent me a revised quote for £95, i complained and was told £120 max, i told them to return it to me, Worst company every to deal with too, took a full week after they received it to assess it and never available by phone,”

Posted 6 years ago

“Avoid this company at all costs! I did read some reviews before I posted my samsung galaxy s6, but the ones I read were ok. BIG mistake, should have looked into them more thoroughly. I was offered £152 for my phone which was in pristeen condition having always had screen protection and case, I always look after my phones so I know it was in perfect condition. However, after 7 emails I sent which were ignored, and several unanswered phone calls I managed to speak to someone, who I must say wasn't as courteous as I would have expected..... I was told they would offer me £120 for it as it had a dent in the top. I know there was not a dent when it left me! I told her that and she said "it must have happened in transit"!! To which I replied" it can't have as it was wrapped in loads of kitchen roll AND in a bubble wrap package. She spoke to the "manager" and came back with £135.....I reluctantly accepted as I can't be doing with the hassle. Lesson learned, look into things more thoroughly next time. On looking at other reviews on this company many many more people have had the same experience..... So just BEWARE OF THIS SO CALLED COMPANY.”

Posted 6 years ago

“COMPLETE SCAMMERS !!! AVOID AT ALL COST DONT BE FOOLED BY HIGHER PRICES IF I COULD HAVE THE OPTION OF GIVING NO STARS I WOULD... ALL I HAVE TO SAY IS COMPLETE SCAMMERS !!!! first of all I sent my phone to phonehub via a tracking courier luckily I did because these scum tried to say they had not received my phone (I HAD PROOF THIS PHONE HAD BEEN SIGNED FOR) so I rang them up saying there website still says you have not received my phone ?? The man on the phone then assured me there had 100% been no deliverys that day and am I sure I sent it to the correct address. I started to get worried as this was a very high value phone brand new and asked the man should I contact the police his reply was give me 10minutes I will see if I can sort this for you! Magically within 3 minutes they had found my phone (even though he said they had not had any deliverys 🤔) I then receive a email 4 days later with a price for my phone that was a lot less than what I was quoted 😡 They tried to give me all different types of excuses why the price had gone down bareing in mind this was brand new never even been used... in the end the excuse was because the market had gone down since my quote after many arguments explaining if I get quoted something that price can not change unless something is wrong with the phone he then replied I can charge what I want 😡 The man was also very rude on the phone very unprofessional very disappointed PLEASE STAY AWAY FROM THESE COMPLETE SCAMMERS THAT PRAY ON US GENUINE PEOPLE !! DONT FALL IN THERE TRAP”

Posted 7 years ago

“AVOID FONEHUB Waited months from when they received my phone, to finally getting a revised offer (considerably lower than what they originally said) and I am still waiting for my payment. It is a joke how long you have to wait with this company, I have been on to them multiple times and each time a different excuse. Don't waste your time with them...”

Posted 7 years ago

“I was offered £210 for my iPhone 6 by Phone Hub. The phone was in perfect condition and didn't have a single scratch anywhere on it. I sent the phone to Phone Hub in its original box with the charger, instructions and unused headphones. The phone was valued at £180 after being tested by Phone Hub. They have not given me a reason as the why the valuation was £30 lower than the original valuation, despite asking on 5 separate occasions. My question is being ignored because there isn't a reason as to why the valuation has decreased, because the phone was in perfect condition. If they have decreased the valuation of my phone they will decrease the valuation of any / every phone because there was absolutely no reason to decrease the valuation of mine. I accepted the offer because by the time postage is paid (from Phonehub, to new phone recycler) there is little value in going elsewhere. However, if I was offered £180 at the beginning I would have not have used Phonehub. The reviews of this company are horrific and I can see why. Unfortunately I didn't read the reviews until I ran into problems. Don't be sucked in by high valuations. Accept a slightly lower valuation from a reputable company because Phonehub will not pay you what they quote. Avoid”

Posted 7 years ago

“It was the usual trick as others have said, the price seemed good they get the phone then try to knock you down on price they claimed my passport had scuff marks on the case which was impossible as it had been kept in a plastic case from day one I am lucKy I managed to get the phone back”

Posted 7 years ago

“This company took my phone and then reduced the cost. The phone and box came back damaged. I would NEVER trust this company or use them. STEER CLEAR! They get you to send your phone with fake prices then offer considerably less and if you disagree with have to pay high postage for it to be returned. Then is badly posted so the box was damaged and I had a chip on my phone case that was not there when I sent it to them. Take a picture of your phone at all angles BEFORE you send it. Better still - sell privately and earn a real value!”

Posted 7 years ago

“They've had my phone over a week, I rang and was told full amount was being transferred by bacs that day. There has been no payment, no reply to emails and their phone goes unanswered.”

Posted 8 years ago

“devious down valuations and no payment , four weeks now and having to take legal action complete liars on three phone conversations regarding payment”

Posted 7 years ago

“Slow to respond, "invented" damage that does not exist and made low offer for a phone in perfect condition. There are better firms out there so best go there and avoid these guys.”

Posted 7 years ago

“Awful communication- no/ limited response to emails and do not answer telephone, lie to tell you you will receive payment to get you off their backs and then don't pay, high price offers online which they have no intention of paying!”

Posted 7 years ago

“Unfortunately I, like most of the people that have used this band of robbers, was sucked in by the amount they were prepared to pay for your phone, compared to the other more reputable and honest companies available. Basically I sent my phone off 5 weeks ago, in the envelope they provided, and guess what....it has not turned up at their premises. I have sold many phones in the past, with other companies and never had my phone gone missing. I have phoned the company, and after numerous attempts to contact them, the phone was answered by someone.... I say someone, as all they said when they picked up my call was 'Yeah, who is it? '. Straight away I knew I would never see my phone again, or at least get some money for it. I just wished I had read the reviews before using them. Avoid at all costs! Edit”

Posted 7 years ago

“The worst company ever! They say they will pay a certain amount for your phone and then downgrade it is the hope you will accept it. You have to pay the high postage to get your phone back. AVOID THIS COMPANY AT ALL COSTS! They are cheats a liars and I would NEVER use them or recommend them to anyone! STEER CLEAR OF THIS SCAM!!!”

Posted 7 years ago

“The worst company ever! They say they will pay a certain amount for your phone and then downgrade it is the hope you will accept it. You have to pay the high postage to get your phone back. AVOID THIS COMPANY AT ALL COSTS! They are cheats a liars and I would NEVER use them or recommend them to anyone! STEER CLEAR OF THIS SCAM!!!”

Posted 7 years ago

“Offered £90 for my phone. It was in perfect condition. They reduced offer to £55 without explaining why and refuse to. So £7 to send to them and then £5 to get the phone back. They have you over a barrel, accept the reduced offer or pay £5 to get the phone back, The phone they obtained by deception. A nice little scam. Can't be legal and certainly not ethical, but of course they hide behind the small print.”

Posted 7 years ago

“Horrible company who never pays the price they say originally... do not use this company ever.....”

Posted 7 years ago

“Lousy experience. £95 offered. Long delay when phone sent. Then an actual offer reduced to £60 claiming excessive scratches on a phone that had never left is car. Requests to provide photographs of alleged damage are ignored. Emails are returned as undeliverable and phone number goes to a message saying you cannot leave a message . Eventually got through using contact form on website. Offer raised to £70. Will not use again.”

Posted 7 years ago

“Fonehub Ltd advertises higher prices just to get your business and then makes up random defects so that they won't pay the agreed amount. From my own personal experience I would not recommend them. However, if you do decide to use them, make sure that you take plenty of evidence before sending (i.e. photo, video, etc). Thankfully I did do this and even when I submitted evidence they came up with another excuse. In the end I had to resort to threatening legal action and only then did they pay up. I can recommend the advise by Which? if you have a similar experience. It's about time that these dishonest companies were legislated properly.”

Posted 8 years ago

“Pays good price. But took 3 weeks and repeated efforts to get the money...the hassle is not worth the extra few quid.”

Posted 8 years ago

“You send phone and they do not send money. They are running a scam”

Posted 8 years ago

«
1
2
»

Fone Hub is rated 3.9 based on 146 reviews