“Absolute shambles of a company. Could not pay through their checkout payment as not working. Calked to ask for someone to take payment. No return call.Paid by paypal. No order confirmation by email.Called again. Got confirmation email. Was not next day delivery as offered. Took the Thursday off work. No bed. Calked again at 4pm. Delivery email came stating it would now be Monday. Took Monday off work. Email late Friday to say bed delayed again till Wednesday. Called again....was told order would be cancelled. Asked for confirmation by email. None. They took payment. Asked fir refund. Customer service Manager called. Apoligised. Confirmed order would be cancelled and refund given. I asked for this again in an email. Nothing. Poorest service I have ever experienced. Thanks for letting my daughter sleep on the mattress on the floor for over a week. Shameful”
“Telephoned 24hr helpline 11 at night only to get the cleaner who informed myself there was no 24 hr helpline, sent a message and no response from that. Waited for delivery, nothing by communisation about time for delivery when I rang up it was not coming and I had to make alternative date. I had already took that day of work, I asked for management call back. Not had any calls only e mails, I can say the delivery did arrive later that day when I was out. Bed not put together yet as not had time. So rating is based on no communication and company didn't know what delivery firm was doing. Will not be reordering from this company based on awful communication”
“After reading some good reviews I am very disappointed to say that I ordered a bed and mattress for next day delivery and that was 5 days ago. Ives waited in on Saturday but no delivery and then then I called and emailed again to be told it would be escalated, that was 10 am yesterday and still no call or email or bed. Not a great experience to be fair”
