“Product lovely but the site is an absolute nightmare. Trying to order more products is impossible if you want to order more than one. Delivery very expensive.”
“The hat is OK but the price I had to pay for shipping, postage and packing or whatever else they tagged onto my bill, wasn’t impressive. I should’ve read the small print. I wasn’t aware that these ‘extras’ were over double the cost of the hat. It’s a nice enough hat, has a fairly high crown. My hubby has several skin cancer lesions on his head to needs a soft lining to the hat. It’s not soft as such but it’s a rigid fabric so it stands away from the scalp.”
Hi Vishal,
We’re very sorry for the delay and understand your frustration regarding the shipping cost and delivery time. Unfortunately, Royal Mail was unable to collect the parcel on Friday, and combined with the weekend, this caused a delay in dispatch. We sincerely apologize for the inconvenience caused.
Best Regards
“Terrible. I ordered 60 hats, and the delivery is more than 6 weeks later than what was promised, and very unapologetic for their substandard service.”
Hi Teuku,
We sincerely apologize for the inconvenience caused by the lost package by Royal Mail and for the long wait you experienced. Once you contacted us, we immediately arranged a replacement shipment for you. We truly appreciate your patience and support. Moving forward, we will continue to strengthen and improve our logistics after-sales response to provide a better experience.
Best Regards
Hi Lucky,
Please accept our sincere apologies for the late response due to the Chinese New Year holiday. Moving forward, a dedicated team member will be assigned to handle your order and ensure you receive the best possible service. Please check the email for updates.We sincerely apologize for the inconvenience this may have caused.
Best Regards
Hello Gareth
We sincerely apologize.We didn't receive your email earlier due to a system glitch.We have arranged a replacement for you immediately. Please check the email for updates.We sincerely apologize for the inconvenience this has caused.
Best Regards
“Got the 100% merino wool hats.
They are seem nice but huge.
Waited a long time for delivery.
Can’t be bothered with the return procedure now. Got 6 of them to give away.”
Hello Matthew
We sincerely apologize.We didn't receive your email earlier due to a system glitch.We have arranged a replacement for you immediately. Please check the email for updates.We sincerely apologize for the inconvenience this has caused.
Best Regards
“Very good quality for the price. I liked the wide cuff, the warmth of the merino wool and the distinctive ridges. At present, it is a little tight on the head but hoping that it will give with time.”
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