Foresters Friendly Society Reviews

Name: Foresters Friendly Society
Address: Third Floor, Enterprise House, Ocean Way, Southampton
Rating: 4.42

4.4 Rating 637 Reviews

85 %

of reviewers recommend Foresters Friendly Society

Company Reviews

Questions

Metrics

4.4

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

0800 988 2418

Location:

Third Floor, Enterprise House, Ocean Way
Southampton
SO14 3XB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New to the Society. Pleased with the non shareholder approach. Seems much more in my interest!”

Helpful Report

Posted 3 years ago

“So far it is OK, but the thing I most dislike is that I can not see online the current status of the funds.”

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Posted 3 years ago

Hi, thank you your comments. We understand that some members want to have online access to their savings plan and we are investing in our digital capabilities to enable this service. In the meantime, we are able to provide plan values over the phone and we send out annual statements regarding the plan’s value. For any details regarding your plan, our Member Services team are on hand to answer any questions you may have on 0800 988 2418 or membersalesandservices@forestersfriendlysociety.co.uk. Kind regards, Foresters

Posted 3 years ago

“Have not received anything in post?”

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Posted 3 years ago

Hi Sarah, thank you for your review. We understand our Member Services team have already been in touch with you about this, but if you do need any further assistance please do not hesitate to contact us. We are available on 0800 988 2418 or by email memberservices@forestersfriendlysociety.co.uk. Kind regards, Foresters

Posted 3 years ago

“I cannot really make a valid comment at present as I have had very little contact from you since my initial investment. I would appreciate online access to my investment so that I can keep up to date with how it is doing. I think it is unusual that you don't provide this in this day and age.”

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Posted 4 years ago

Hi Ian, thank you for your review. We know online account access is something our members have expressed an interest in, and it is something we are looking into. In the meantime, if you need any information about your savings plan or member benefits, please do call us on: 0800 988 2418 or email us: memberservices@forestersfriendlysociety.co.uk Kind regards, Foresters.

Posted 4 years ago

“I can't find anywhere that I can log on to my account to see what's happening with my money. I have an ISA account with another Friendly Society and it lets me log-on to see my account.”

Helpful Report

Posted 4 years ago

Hi Christine, thank you for your review. We know online account access is something our members have expressed an interest in, and it is something we are looking into. In the meantime, if you need any information about your savings plan or member benefits, please do call us on: 0800 988 2418 or email us: memberservices@forestersfriendlysociety.co.uk Kind regards, Foresters.

Posted 4 years ago

“From the day of my application to become a Member into the Friendly Society I have received a kind welcome normal letter from the National office with my Member number and my Court. Soon after I wrote several emails to the National office (my favorite contact) asking them for more information but unfortunately I have not received a reply from them to date and I have not even been contacted by the local Court. I trust in this ancient and well organized Society,however I believe they should answer emails and not just phone calls.”

Helpful Report

Posted 4 years ago

Hi Giuseppe, thank you for your review, we are sorry to hear you've had trouble getting in touch. If you email us on: memberservices@forestersfriendlysociety.co.uk with more information we will be happy to get back to you, Kind regards, Foresters.

Posted 4 years ago

“not a lot of feedback following opening an initial investment with Foresters ? aside from receiving an email to say a pack is on its way it does not seem possible to login online and check progress?”

Helpful Report

Posted 4 years ago

Hi Andrew, thank you for your comments. We know online account access is something our members have expressed an interest in and it is something we are looking into. In the meantime, if you need any information about your savings plan or member benefits, please do get in touch on 0800 988 2418. Kind regards, Foresters.

Posted 4 years ago

“There is very little communication from them , no statements or updates”

Helpful Report

Posted 4 years ago

Hi Richard, thank you for taking the time to leave us a review, and we are sorry to hear you weren’t happy with the service. We do issue annual statements in August. We are planning to offer members online access in the not too distant future, as we know this is something our members are keen to use. If you have any further questions, please email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 and we’ll be happy to help. Kind regards, Foresters.

Posted 4 years ago

“More regular statements please Make it easier to access account info on line”

Helpful Report

Posted 4 years ago

Hello, thank you for leaving us a review. Annual bonus statements have just been issued, but we know online access is something our members want to see, so we hope to offer this soon. In the meantime, if you need any information about your savings plan or membership benefits, please do not hesitate to get in touch at memberservices@forestersfriendlysociety.co.uk Kind regards, Foresters

Posted 4 years ago

“Very simple and easy to sign up for a plan. Two things need looking at: 1. Identifying if any existing member. My other daughter has a plan. 2. Need to ask for a scan or photo of a document to help confirm claimed identity.”

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Posted 4 years ago

Hi Nick, thank you for your review. We'd be happy to take a look at this for you. Please could you email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 with some more information. Kind regards, Foresters.

Posted 4 years ago

“Opening an account was easy and straight forward. Over the year I have received correspondence but nothing advising me what the value of my investment has become. This would have been usedul.”

Helpful Report

Posted 5 years ago

Hello, thank you for leaving your review. We are currently producing our annual bonus statements which will provide an update on your investment's value. These will be sent out by early August. If you need any other information about your savings plan or membership benefits, please do not hesitate to get in touch on memberservices@forestersfriendlysociety.co.uk. Kind regards, Foresters

Posted 5 years ago

“Pleased with benefits so far but disappointed with communications. Before lock down we were only notified about social events when they were aleady full.”

Helpful Report

Posted 5 years ago

Hi Kay, thank you for leaving a review. We’re sorry to hear the events you were interested in were full. Do get in touch with your Court Secretary and they’ll be able to update you on future events, as soon as they are able to take place again. Kind regards, Foresters.

Posted 5 years ago

“The one thing I don't like is that I cannot access my account on line as I can with all my other accounts. I also emailed you about this several months ago and got no response so I think you could improve your communication and have a logon facility. Annie”

Helpful Report

Posted 5 years ago

Hi, Anne marie, Thank you very much for your review. We hope to offer members online access soon as we know it is something our members would like. If you need any information about your savings plan or membership benefits, please do not hesitate to get in touch on memberservices@forestersfriendlysociety.co.uk Kind regards, Foresters

Posted 5 years ago

“The mark given would have been much higher, but when I did take out the NEW savings plan it was very difficult to get the shopping voucher £25, which I was promised. It was only through a formal complaint Free a period did I get the £25, with no reflection of my time or expense. Also, I feel as a loyal customer of over 20years the loyalty Foresters FS shows to customers like me, could be vastly improved.”

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Posted 5 years ago

“Easy enough to apply, but no further online access.”

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Posted 5 years ago

Hi Russell, thank you for your review. We hope to offer members online access in the not too distance future, as we know it is something our members would like. If you need any information about your savings plan or membership benefits, please do not hesitate to get in touch on memberservices@forestersfriendlysociety.co.uk. Kind regards, Foresters

Posted 5 years ago

“The process to set it up was straight forward, but it was disappointing that part of the selling point of taking out an ISA was to send some M & S vouchers, which never materialised, even after a chasing email.”

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Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry to hear you’ve not received your voucher yet. We will look into this for you and will be in touch shortly. Kind regards, Foresters.

Posted 5 years ago

Dear Peter, we’re pleased to let you know that your Gift Card has now been sent via first class post. Having met the 3 month investment criteria required as per the terms of the offer, the additional delay was unfortunately due to the initial impact of the current lock down and changes made to ensure our staff are safe and can work from home. We apologise for the delay and to also thank you for raising this with us. If you don’t receive your Gift Card, please do let us know. You can contact us via email memberservices@forestersfriendlysociety.co.uk or by phone 0800 988 2418. Kind regards, Foresters.

Posted 5 years ago

“I am still witing for my M & S voucher”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We are sorry to hear you’ve not received your voucher yet. We will look into this for you and will be in touch shortly. Kind regards, Foresters.

Posted 5 years ago

Dear Paul, we’re pleased to let you know that your Gift Card has now been sent via first class post. Having met the 3 month investment criteria required as per the terms of the offer, the additional delay was unfortunately due to the initial impact of the current lock down and changes made to ensure our staff are safe and can work from home. We are sorry for the delay and to also thank you for raising this with us. If you don’t receive your Gift Card, please do let us know. You can contact us via email memberservices@forestersfriendlysociety.co.uk or by phone 0800 988 2418. Kind regards, Foresters.

Posted 5 years ago

“I’ve only been to one meeting everything else been cancelled due to the Coronavirus”

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Posted 5 years ago

Foresters Friendly Society is rated 4.4 based on 637 reviews