“This is response from Foscam UK to the review left by Francis.
The customer purchased our brand new FN7104W 1080p CCTV WiFi mesh kit which includes an NVR with pre-installed 1TB HDD and 4x Bullet cameras.
The cameras use a similar yet smaller housing to a previous model mentioned however are brand new cameras with better image quality and improved night vision.
The cameras are also the first to include the new WiFi Mesh technology.
To clarify there is no circumstances where old stock would be portrayed and sold as new.
While we always try to make our customers happy sometimes we fall short of this.
In this case the customer requested we replace the pre installed 1TB HDD with a lager 2TB HDD usually there is a charge for this however we waived this fee.
To help the customer even further we offered a discount on the 2TB HDD and on the extension cables purchased.
Unfortunately the customer was not happy with the purchase and wished to return, we of course accepted the return and advised that as per our returns policy there would be a charge for the physically installed 2TB Hard drive as the device is now no longer in a brand new sellable condition.
Going forward we will include the model number of any devices included within a pre-made kit.
So as to avoid any confusion in the future.”
“Review about Foscam Uk in Chelmsford, Essex.
I purchased Foscam cameras eight years ago and the model number is FI9900P. The NVR kit that is advertised as Foscam FN7104W and the advert does not indicate that the camera Kit is supplied with four old FI9900W cameras, which is just the same model with a different sticker on it. The specification of the FI9900P is exactly the same as the one I just purchased at 1080p and anyone would be under the impression that the cameras purchased would be more advanced than something I purchased eight years ago. The invoice provided for this order does not state the old camera model number's purchased, it just shows the kit reference which is disingenuous. Beware of this old stock being portrayed as new stock.
When I complained I was told a load of codswallop. I requested a full refund and was told some rubbish about software loaded on a hard drive just so the company could keep £20. I have to say that a company selling old stock with new labels on it is disgusting and I have to let potential customers know the pitfalls of dealing with Foscam Uk. Beware as they make their own rules up for returns policy, for this reason, I will never ever purchase from this company again.”
