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Fotosense Reviews

4.7 Rating 3,685 Reviews

94 %

of reviewers recommend Fotosense

Company Reviews

Product Reviews

4.7

Based on 3,685 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01772628453

Email:

taff@fotosense.co.uk

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Fotosense 5 star review on 9th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good seller and products at good price! Slight 1 week held up due to Christmas orders. Contacted the company via online chat and they were extremely helpful. The staff informed me of the order status, and upgraded my order to next day delivery due to the hold up. Then followed up by a HUMAN confirmation email. Thanks!”

Posted 5 years ago

“All was good but couldn’t track the item to anticipate deliver.”

Posted 5 years ago

“I'm no expert, and it's my first time using a star filter, but having pleasing results. Construction is rather basic, but good value.”

Posted 5 years ago

“Good service, the reason I give only 4 stars is because I was supposed to receive a free cleaning kit but it wasn't in the pack.”

Posted 5 years ago

“Item was dispatched the day after ordering and arrived within a few days. I was disappointed that the tracking number supplied was incorrect so I was unable to follow it's progress. This meant a trip to the local delivery mail office because I wasn't in at the time delivery was attempted. Very pleased with the spotting scope that I ordered though.”

Posted 5 years ago

“Originally I was disappointed with the service and that I'd had waited some time for my tripod head to arrive, so I give them a ring with my concerns, a lovely lady dealt with my issue and I have to say that they were first class with their response and very apologetic, they sent me my manfrotto tripod head on a 24-hour service and they also said that as a Goodwill gesture I would be put on the same delivery service for any future deliveries, and I received my parcel the next day. I am planning to purchase some more equipment from this company so I would recommend them 👍thank you photo sense Mr houlston”

Posted 5 years ago

“I needed two uv filters for my daughter to educate her about protecting her valuable lens glass. Fotosense provided the required kit at very good prices. A1!”

Posted 5 years ago

“good and informative”

Posted 5 years ago

“The time between order and delivery of the ONA Camps Bay backpack which I ordered took a week longer that I was expecting, however, the response of customer services to my unease was exemplary. It was the quickest and most polite that I have ever experienced. Well done.”

Posted 5 years ago

“Phoned up to ask a couple of questions about a Panasonic VW-ACT380 Camcorder Accessory Kit. Specifically wanted to know a) if the 380 battery was the most up-to-date, as some older versions appeared not to work with the HC-VXF1 Camcorder I was interested in - was told the battery in this kit was the most up-to-date; and b) if the plug in this kit was a British one, or a European one (as the kit sold on Amazon came with the European plug) - was told this one came with the British plug. Based on the above, I ordered the accessory kit. I also ordered the camcorder from Fotosense, as they were selling it cheaper than elsewhere and they are a recognised retailer for the current Panasonic cash back offer. The camera and accessory kit arrived in a timely fashion, but I was frustrated that the plug for the battery charger in the accessory kit was, in fact, the European one. I phoned up to sort this out and Fotosense apologised and immediately sent out a British adapter plug, to use with the battery charger. The battery in the accessory kit was the most up-to-date and works fine with the camcorder, which is excellent. Overall, good and friendly customer service, pricing very good, only lost one star because of initially being sent a European plug, despite specifically asking about this in the first instance. Would buy from this retailer again.”

Posted 5 years ago

“This is the first time I have bought anything from Fotosense and it was a small item (a tripod plate). OK it arrived a bit later than I expected however it was well packed, in good condition and that’s all I could ask for. When I e mailed them asking about delivery I got a very polite response indication expected delivery time which proved about right. Will certainly check out the site for other stuff.”

Posted 5 years ago

“Happy with product and delivery. All good.”

Posted 5 years ago

“The product and price were fine, but the delivery was a bit slow. The despatch and shipping times are ambiguous and confusing.”

Posted 5 years ago

“It took a while for them to get back to me to refund me my shipping cost but true to their word they did.”

Posted 5 years ago

“I had two orders sent to Spain, the first one came very late but I know it wasn't their fault, 3legged thing had a problem with their stock. The second order took the it should so no problems at all. Holly is very profesional and helpful, and by all the comments I have read about her, she clearly diserves a salary increase :)”

Posted 6 years ago

“Tried this out yesterday for a couple of hours and found it comfortable. In order to extend the legs you have to pull them out until two red plastic nodules click into place into two small holes. One of the legs was difficult to click open and click close.”

Posted 6 years ago

“Delivered on time”

Posted 6 years ago

“Quick delivery good price”

Posted 6 years ago

“Good quality products at a very good price plus free delivery which you are able to track”

Posted 6 years ago

“Fast efficient service I was able to obtain Fuji instant camera film when most shops don't stock it and for a good price.”

Posted 6 years ago

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Fotosense is rated 4.7 based on 3,685 reviews