Foxy Locks Reviews

Name: Foxy Locks
Address: Unit 16, Marsh Lane Industrial Estate, HAYLE, Cornwall
Rating: 4.22

4.2 Rating 138 Reviews

78 %

of reviewers recommend Foxy Locks

4.2

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Foxy Locks Review I Recommend 100%

Visit Website

Phone:

845 8387 369

Email:

help@foxylocks.com

Location:

Unit 16, Marsh Lane Industrial Estate,
HAYLE
Cornwall
TR27 5JR

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Foxy Locks 5 star review on 10th April 2025

335

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Quality is not that great the Roots smug is far too long not very thick”

Helpful Report

Posted 10 months ago

Hi Una, Thank you so much for taking the time to share your feedback about your experience with Foxy Locks. We truly appreciate it when our customers let us know about their thoughts and opinions. Firstly, we'd like to apologise for the issues you encountered with our product. We're sorry to hear that the quality did not meet your expectations. We understand how important it is for our extensions to be of great quality, so we apologise for any inconvenience caused. Moreover, we also acknowledge your concern regarding the length of the root smudge and thickness of the extensions. We understand how these factors contribute to the overall satisfaction of our customers, and we want to ensure we address them effectively. To make things better, we would love to hear more from you. Could you kindly provide us with further details on how we can improve? Your input is invaluable to us, and we genuinely want to make your experience with Foxy Locks a positive one. Thank you once again for your feedback, Una. We look forward to hearing from you and working towards resolving any issues you faced. Lots of love, Team Foxy Locks x

Posted 9 months ago

“The hair colour was beautiful, but the designs of the ponytail was not great. It kept slipping out of my hair and the velcro would not stick very well. I have fine hair and it might have been better to do a thinner ponytail as it was hard to wrap round the base of my ponytail. I have orderd extensions in the past and been very happy but for me I feel I paid a lot of money for this ponytail and won’t be wearing it again. It’s hard to try the pony unless the labels come off and was unable to return.”

Helpful Report

Posted 10 months ago

Dear Rianna, Thank you so much for taking the time to provide us with your feedback on your recent experience with Foxy Locks. We genuinely appreciate your openness and honesty. We would like to offer our sincerest apologies for the issues you encountered with the design and functionality of the ponytail. It must have been frustrating to have experienced slipping and difficulty with the velcro adhering properly. We are truly sorry for any inconvenience and disappointment this may have caused you, particularly as a valued customer. We understand that having fine hair might have added to the difficulties you faced with wrapping the ponytail around the base of your hair. Your suggestion regarding using a thinner ponytail is genuinely appreciated, and we will take it into consideration for our future product development. We regret hearing that you felt the ponytail did not meet your expectations, especially considering the investment you made. We value your satisfaction and would like to make things right for you. If there is anything specific we can do to improve your experience or if there are any suggestions you have for us, please don't hesitate to let us know. Again, we sincerely apologise for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to make it up to you in the future. Lots of love, Team Foxy Locks x

Posted 9 months ago

“I cannot comment on the product but the return process was disappointing. I wanted to exchange but I was made to return the extensions for £6. I thought if I wasn’t happy again, it would cost me another £6.”

Helpful Report

Posted 10 months ago

Hello, Thank you so much for taking the time to share your feedback about your experience with Foxy Locks. We truly appreciate your honesty and value your input. We genuinely care about your satisfaction and want to make things right. We would appreciate it if you could provide us with more details on how we can improve our return process and make it more convenient for our customers. Your suggestions and ideas are highly valuable to us. Once again, thank you for bringing this matter to our attention. We are committed to continuously improving our services, and your feedback is instrumental in helping us do so. Please don't hesitate to reach out to us if you have any further questions or concerns. We are here to assist you in any way we can. Lots of love, Team Foxy Locks x

Posted 9 months ago

“Excellent service. Great product. Never used hair extentions before so was a bit sceptical.”

Helpful Report

Posted 10 months ago

Dear Tina,Thank you so much for your wonderful review and for giving Foxy Locks a five-star rating! We truly appreciate your feedback and are thrilled to learn that you had an excellent experience with our service and product. We understand that trying hair extensions for the first time can be a bit daunting, and we're glad to hear that we were able to exceed your expectations. We pride ourselves on providing excellent service and a great product, and it means a lot to us that you recognize and appreciate that. If you ever have any further questions or need assistance, please don't hesitate to reach out to our team. We're here to help! Once again, thank you for choosing Foxy Locks and for taking the time to share your positive experience with us. We can't wait to serve you again in the future! Lots of love, Team Foxy Locks x

Posted 10 months ago

“These are the best hair extensions ! I have worn hair extensions for 10 + years ,amazing quality hair , hair oil is fantastic too 😍”

Helpful Report

Posted 10 months ago

Hello, We have loved reading your amazing review! Thank you so much for your support of our brand, it means the world to us. Can't wait to see you shop with us again soon. Lots of love, Team Foxy Locks x

Posted 10 months ago

“Very poor color descriptions”

Helpful Report

Posted 10 months ago

Hello, Thank you so much for taking the time to provide us with your feedback on your recent experience with Foxy Locks. We truly appreciate customers like you who take a moment to let us know about their experiences, as it helps us improve our products and services. We sincerely apologise for any inconvenience caused due to the very poor colour descriptions. We understand how vital it is for our customers to have accurate information about our products, particularly in terms of colour representation. We would greatly appreciate it if you could kindly provide us with more details regarding the issues you faced. This will help us assess the situation and work towards making things better for all our customers. Your valuable insight is crucial to our continuous improvement, and we value your opinion. Once again, we apologise for any disappointment you experienced and assure you that we are committed to enhancing our colour descriptions and overall customer satisfaction. If there is anything specific you would like us to focus on or any additional feedback you'd like to share, please do not hesitate to reach out to us. We are here to listen and ensure that you have the best possible experience with Foxy Locks. Thank you again for sharing your thoughts with us. Your support and understanding mean a lot to us. Lots of love, Team Foxy Locks x

Posted 10 months ago

“I already wrote a review twice. I didn't like the pony tail. While the hair was lovely it just does not stay in my hair at all. I don't think I will ever be able to wear this. I cannot, for the life of me, secure it tight enough in my hair!!!”

Helpful Report

Posted 11 months ago

Dear Terry, Thank you so much for taking the time to provide us with your valuable feedback on your experience with Foxy Locks. We truly appreciate your openness and honesty, as it allows us to identify areas of improvement and make necessary changes. We sincerely apologise for the issues you encountered with the ponytail you received. Your feedback regarding its staying power is extremely valuable to us, as we continuously strive to offer products that meet our customers' expectations. We understand how frustrating it is when a hair accessory does not stay securely in place, and we apologise for any inconvenience caused. To ensure we can make things better for you, we would greatly appreciate your insight into how we can improve the design or functionality of our ponytail. Your suggestions or specific areas you believe we should focus on would be tremendously helpful. Thank you again, Terry, for bringing this to our attention. Your feedback matters greatly to us, and we are committed to continuously improving our products and services. If there is anything else we can assist you with, please do not hesitate to reach out to us. Lots of love, Team Foxy Locks x

Posted 10 months ago

“Good products but bottles need looked at. Nightmare to get anythin out the pumps”

Helpful Report

Posted 11 months ago

Hi Jenni, Thank you so much for taking the time to share your feedback about Foxy Locks. We truly appreciate it! We are thrilled to hear that you are happy with your products. Delivering excellent quality products and ensuring customer satisfaction are our top priorities, so we are delighted that we could make you happy. If you ever need any assistance in the future, please don't hesitate to reach out to us. We are always here to help and make sure your experience with Foxy Locks remains exceptional. Once again, thank you for choosing Foxy Locks and for your kind words. We look forward to serving you again soon! Lots of love, Team Foxy Locks x

Posted 10 months ago

“Used there tape remover, it awful leaves such an oily feel on the hair! Leaving me having to completely wash and dry both extensions and hair not impress at all. Won’t be ordering again. Will go back to what I was using.”

Helpful Report

Posted 11 months ago

Dear Stacey, Thank you so much for taking the time to share your feedback on your experience with Foxy Locks. We truly appreciate your honesty and are grateful for customers like you who help us improve our products. We apologise for the inconvenience caused by our tape remover. We are sorry that this was not up to your expectations and left you feeling unimpressed. Your satisfaction is of utmost importance to us, and we want to make things right. We would love to hear more about your specific concerns and how we can improve. Is there anything in particular that you would like us to address? Your input will play a crucial role in enhancing our product and ensuring a better experience for our customers. Once again, thank you for bringing this matter to our attention. We value your loyalty and hope to have the opportunity to regain your trust in the future. Lots of love, Team Foxy Locks x

Posted 10 months ago

“Good I am so happy”

Helpful Report

Posted 11 months ago

Dear Kammi,Thank you so much for your fantastic 5-star rating of Foxy Locks! Good, I am so happy to hear that you are enjoying our products. We truly appreciate your support and loyalty as a customer. Your kind words mean a lot to us, and we are thrilled to have you as part of the Foxy Locks family. If you have any further feedback or need any assistance, please don't hesitate to reach out to us. We are here to make sure your experience with Foxy Locks remains top-notch. Thank you once again for your glowing review and for being such a loyal customer. We are incredibly grateful for your continued support. Lots of love, Team Foxy Locks x

Posted 10 months ago

“absolutely amazing! fast delivery, amazing quality and really good packaging. obviously they are pricey but 100% worth every penny and for what you get you can understand the price”

Helpful Report

Posted 11 months ago

Dear Charlotte,Thank you so much for taking the time to leave a 5-star rating for Foxy Locks! We truly appreciate your kind words and support. We are thrilled to hear that you found our products absolutely amazing, with fast delivery and excellent quality. Our team works hard to ensure that each package is carefully packed for a delightful unboxing experience. We understand that Foxy Locks may come with a higher price tag, but we are delighted to hear that you believe it is worth every penny. We strive to provide our customers with the best quality hair extensions that will last and exceed their expectations. Thank you again for your wonderful review. We look forward to serving you again in the future! Lots of love, Team Foxy Locks x

Posted 10 months ago

“The iced latte extensions bare no resemblance to the iced latte clip in ponytail. Apparently Foxy Locks changed the colour. Should have changed the name as the new ice latte has no coffee colour”

Helpful Report

Posted 11 months ago

Hi Theresa, Thank you for taking the time to share your feedback with us. We are very sorry to hear you have been unhappy with the shade of your recent purchase, we would love to look into this further & reach a solution with you. Please could you kindly contact our customer care team with some pictures at help@foxylocks.com? We look forward to hearing from you. Lots of love, Team Foxy Locks x

Posted 10 months ago

“Hello unfortunately I need to make a complaint on my recent order, my hair extensions just came with a kink at the end which I literally can’t straighten out even tho it’s suppose to be real human hair? I use an oil heat protector and I use the correct heat as stated on the instructions but give it a couple hours and my extensions start to look so frizzy I take care of them i keep them stalled in its original box I carry a brush around with me to brush through my hair when necessary to avoid it getting tangled or knotty however none of this has worked I only wear my extensions on weekends if I have something special planned I’ve worn them 4 times and I’m really unhappy with the quality of the extensions for the price I paid”

Helpful Report

Posted 11 months ago

Hello, Thank you so much for taking the time to provide us with your feedback on your recent order from Foxy Locks. We truly appreciate your honesty and bringing this matter to our attention. We sincerely apologise for the inconvenience you have experienced with your hair extensions. We understand how frustrating it can be when a product does not meet your expectations, especially when it comes to the quality of our real human hair extensions. We are truly sorry for any disappointment or inconvenience this may have caused you. To help us resolve this issue and make things better for you, could you please provide us with some additional details? We would like to understand the specific issues you faced with regards to the kink at the end of the extensions and the frizziness despite proper care. This will allow us to investigate the matter further and find a suitable solution for you. Our customer care team can be contacted at help@foxylocks.com. Once again, we sincerely apologise for any frustration caused, and we are committed to making things right for you. Your feedback is incredibly valuable to us as we constantly strive to improve and provide the highest quality products and customer service. We look forward to hearing from you and working towards a resolution. Lots of love, Team Foxy Locks x

Posted 10 months ago

“Great quality. I use them as permanent dreadlock extensions and they last forever! Great colour match!”

Helpful Report

Posted 11 months ago

Dear Megan,Thank you so much for your outstanding 5-star rating and review of Foxy Locks! We truly appreciate your kind words and are thrilled to hear that you found our products to be of great quality. It's amazing to know that you use them as permanent dreadlock extensions and that they last forever! Our team takes immense pride in creating long-lasting and durable hair extensions. We are delighted to hear that our colour matching has worked perfectly for you, ensuring a seamless blend with your natural hair. Your satisfaction is our ultimate goal, and we are glad that we could meet your expectations. Finally, we cannot express how grateful we are for your loyalty as a customer. Your continued support means the world to us, and we are committed to providing you with the best hair extensions and superior service. Thank you once again for choosing Foxy Locks. We look forward to serving you in the future! Lots of love, Team Foxy Locks x

Posted 10 months ago

“I am very happy with the foxy locks hair extensions. It looks very natural on my hair! Thank you.”

Foxy Locks 5 star review on 13th July 2024

Helpful Report

Posted 11 months ago

Dear Melanija,Thank you so much for leaving us a fantastic 5-star rating! We truly appreciate your feedback, and we are thrilled to hear that you are extremely satisfied with your Foxy Locks hair extensions. It's delightful to know that they blend seamlessly with your hair and provide a natural look. We are grateful for your support, and we look forward to serving you again in the future. Lots of love, Team Foxy Locks x

Posted 10 months ago

“These are literally the best extensions I've had. I've had it for 6 months, they're still perfect. nothing to say !”

Helpful Report

Posted 11 months ago

Dear Lucie,Thank you so much for awarding Foxy Locks with a glowing 5-star rating! We greatly appreciate your feedback and support. We're absolutely thrilled to hear that our extensions have exceeded your expectations. It brings us immense joy to know that you have been enjoying them for the past 6 months and that they are still in perfect condition. Your kind words truly mean a lot to us, and we are grateful for your trust and loyalty. Once again, thank you for taking the time to share your wonderful experience with us. If there's anything else we can do to further enhance your satisfaction, please don't hesitate to reach out. We look forward to serving you in the future! Lots of love, Team Foxy Locks x

Posted 10 months ago

“Love foxy locks, I wouldn't order any other brand now, I alway get the colour ice latte as it matches my hair colour perfect, however this time the colour doesn’t seem the same, it seems to have more golden tones rather than white. So, I had to wash with purple shampoo before I could wear them. That’s the reason for the 4 star rather than 5.”

Helpful Report

Posted 1 year ago

Dear Katie, Thank you so much for giving Foxy Locks a 4-star rating! We appreciate your valuable feedback and are thrilled to hear that you love our brand. We apologize for any inconvenience caused by the color variation you experienced with our Ice Latte shade. We understand how important it is for the extensions to match perfectly with your hair color. We truly value your loyalty to Foxy Locks and want to assure you that we continually strive to improve our products. Your feedback regarding the golden tones will be taken into consideration to enhance the consistency of our shades. Once again, thank you for choosing Foxy Locks, and we look forward to serving you with even better products in the future. Lots of love, Team Foxy Locks x

Posted 1 year ago

“The best clip in extensions I’ve had , the colour match is perfect, had so many compliments”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your fantastic 5-star rating of Foxy Locks! We sincerely appreciate your support and we are thrilled to hear that our clip-in extensions have exceeded your expectations. It's fantastic to know that the colour match was spot-on and that you have received numerous compliments. Your kind words truly mean the world to us! We are committed to providing the best products and service to our valued customers, and reviews like yours inspire us to keep delivering top-notch quality. If there's anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for choosing Foxy Locks. We look forward to serving you again in the future! Lots of love, Team Foxy Locks x

Posted 1 year ago

“Hi Foxy Locks !! I just l💕💕💕ve my extensions! I Have been a customer for a good many years. I travel to many parts of the world always with an eye out for beautiful hair and honestly I don’t get anything better than yours ! Your invisible silicon band is the best for my thin hair. ❤️❤️❤️”

Helpful Report

Posted 1 year ago

Hi Robin! Thank you so much for your amazing 5-star rating and for taking the time to share your love for Foxy Locks! We are thrilled to hear that you are a long-term customer and that our extensions have been a constant source of beauty during your travels. Your kind words about our invisible silicon band and its perfect fit for your thin hair mean the world to us. We truly appreciate your continued support and are grateful to have you as a valued customer. ❤️❤️❤️ Lots of love, Team Foxy Locks x

Posted 1 year ago

“I have been following Foxy Locks ever since I was a teenager and have dreamed of owning a set of extensions. Now I am getting married in a few months and I can’t wait to wear them!!”

Helpful Report

Posted 1 year ago

Dear Brooklyn, Thank you so much for your glowing 5-star rating of Foxy Locks! We truly appreciate your support and are thrilled to hear that you have been following us for so long. Your dreams of owning a set of extensions are about to become a reality, especially as you approach your wedding day just a few months away! We are beyond excited for you and can't wait to see how stunning you will look wearing our Foxy Locks extensions on your special day. Thank you once again for your kind words and for choosing Foxy Locks. We are here to support you every step of the way, ensuring that your dream wedding look is absolutely perfect. If you have any questions or need assistance, please don't hesitate to reach out. Congratulations on your upcoming marriage, and we wish you a lifetime of happiness together! Lots of love, Team Foxy Locks x

Posted 1 year ago

Foxy Locks is rated 4.2 based on 138 reviews