“DO NOT ORDER FROM THESE PEOPLE. THEY ARE COMPLETE IDIOTS. I placed two orders about a month ago for high-end soap bars. FragranceNet never notified me that both orders were delayed because they didn't have part of the product in stock and that they requested refurbishments from another warehouse. Once I finally realized there was a problem, I called them and suggested that they ship part of the order and then the remaining items when they receive them. FIRST MISTAKE: Their policy is to WAIT and ship all at one time. So I waited close to a month before getting notice that my orders would ship. SECOND MISTAKE: They use a off-the-beaten-path courier, OnTrac, who sends out drivers that 1) can't speak English, and 2) who can't read street address numbers on buildings. The driver attempted to deliver my package but elected to go to the business adjacent to my apartment building. This business clearly is not at the address marked on the package. Rather than asking the business if this is the correct address, they simply asked if I were there. The business denied knowing who I was. The driver then leaves a message on my phone saying the package was undeliverable. I happen to call the driver back at his number. He didn't speak English. I had a colleague who speaks Spanish translate. He said that he couldn't find my building, despite the fact that my street number is clearly marked on my building. He said it would be better for him to deliver the package to my work address. So I gave that address to him. I waited closed to 2 hours, but nothing! I called him back and he picked up the phone, spoke a few words of Spanish--which I clearly did not understand--and then hung up. I tried calling him back, but he blocked my number. Then I get a text--written at an advance level of English--telling me that he can't send the package to me because my work address is outside of his area. I tried calling OnTrac, but their phone # is inoperative. There is simply no way to reach them. I then reach out to FragranceNet. Two of their CSR told me that I needed to let OnTrac make two more attempts to deliver. I asked them if they could reach out to OnTrac to send a driver who could read street numbers on buildings so that we don't go through this problem again. THIRD MISTAKE: Turns out the two CSR gave me the wrong info. Turns out that OnTrac CAN'T redeliver and that my only 2 options are refund or reshipment. Seems like this is a backwards way of doing business. They claim that they have no control over the courier, yet they are the ones contracting the courier deliver their merchandise. Note that this is MISTAKE # FOUR. MISTAKE FIVE: I called FrangranceNet the next day and asked them to contact the courier, as I was expecting my second order today and that I didn't want to go through the same nightmare. They said they couldn't. So I said, dumbfounded by their response, to go ahead and reship my product, despite the fact that they probably will call me back saying that they are out of stock on part of the order. Ergo, MISTAKE SIX. I also told them that if I don't get my second order delivered today, that I would end of canceling both orders all together, as I will never do business with them again. MISTAKE SEVEN: Despite telling them that I will never do business with them again, they have the audacity to offer me a $25 discount on my next purchase. THIS COMPANY IS A JOKE!! DO NOT ORDER FROM THEM IF YOU DON'T WAIT TO DEAL WITH ONE PROBLEM AFTER ANOTHER.”
“The products are poor quality.. Worried maybe fake.. I received 3 nishane perfumes and you can barely smell anything.
We all know nishane quality of perfumes.
This possibly explains the steep discount. Too good to be true maybe.?
I'm waiting for explanation from company.”
“Cheap service I paid in canadian it took time to shipo it they ask me twice if i want to cancel and when i cancel they refund me in Us dollars so I lost on exchange without buying anything 👎👎”
“I really love FragranceNet.com. There website always has a great price for perfumes that you can find elsewhere. I bought FlowerBomb and D&G Light Blue. I was a tad nervous because I had read a lot of reviews on eBay and other sites about people receiving fake perfumes, but did a little research and found that FragranceNet.com is a trustworthy site. The site always has a 30% off your purchase coupon, which is nice.
Placing my order was really simple and my perfumes arrived 5 days before they were expected.
Recently I also purchased about 20 sample size perfumes because I was looking for my new fragrance. Happy to say those came in quickly as well.”
