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Free Prints Reviews

1.7 Rating 179 Reviews
E
Happiness Grade
E

Delivery - Slow

47.06%
Industry Average
I ordered a few items for next day delivery and paid considerably extra to receive my items the next day fora family birthday.
posted 2 months ago - Anonymous
Never received my prints, they changed the due delivery date and then still failed to deliver . Had to wait extra days to log that they hadn’t shown up . Have requested re prints but will see if they turn up .worried as I’ve also ordered a canvas and fridge magnets that they’ve changed the delivery date on too .
posted 2 months ago - Anonymous
When ordering they will tell you a guaranteed delivery date. Once the order ships the delivery date doubles. Customer service just give bullcrap deflectiinary responses that are more aggravating than helpful. Why lie? Tell people orders take a few days to process then 7-10 days to ship, don't make fake BS promises then change it once people have paid. Scummy company
posted 8 months ago - Anonymous
Still waiting for my prints 10 days after the so called delivery date. I mailed them but there's only an automated response...... it isn't our polocy to reprint yet. Please contact again .. (on date that was 4 days way. ) I will try again tomorrow... I'm not holding my breath. Also they charged me for 31 of the 76 prints + delivery.. so not free. Won't be ordering again.
posted 1 year ago - Anonymous
Photos and delivery are great. Next day my credit card has been hacked. Second time this has happened. Coincidence? Sorry not taking a chance. App deleted
posted 1 year ago - Anonymous
Terrible customer service, have no idea where my delivery is and just refunded the money weeks later. Was a present for my mums birthday too, they don’t care so hope this post helps someone not making the same I as did purchasing from them
posted 1 year ago - David Smith
Ordered a canvas was emailed the delivery date which was perfect 2 after that date still not arrived was meant to be a birthday present won’t resolve the problem until 5 days after the birthday .Was told so the person isn’t disappointed buy something else in the meantime
posted 1 year ago - Diane Clark
Not happy at all. First I was offered free delivery but that disappeared so had to pay before I could submit my order. Photos arrived a day later than promised and they have printed ones that I didn’t tick. Also printed a few of them twice or three times and so ones that I wanted were missing . Others had a half inch border on either side. Quality bad.
posted 1 year ago - Anonymous
FreePrints is a scam They took my money I did not receive my order I asked for tracking I was told they don’t have tracking because they use a cheaper delivery service to save money Asked for a refund don’t receive that either!
posted 1 year ago - Anonymous
When your prints don't arrive and you paid for 2 days delivery, try getting a refund absolutely impossible.
posted 1 year ago - Kevin Pratt