“FREE PRINTS IS A SCAM. I was charged on my account without ever ordering from them, when I called to get a refund and report the issue they said to call my bank for a refund and hung up.”
“Horrible! The ornaments were dull, dark and lackluster! I would put them on my tree or anywhere else! Could give the one as a gift embarrassing! Customer Service said they printed the pics a received...my a** they did. The pictures of my dogs were perfect, lightening and shine. I'm afraid to see what the Christmas cards will look like! Never again! My first and last order from this site!”
“Order didn't arrive, was for my father's birthday so really disappointed. AI customer service cannot sort or resolve anything. Not able to speak to actual human.
Really poor customer service on top of order not arriving.”
“I couldn't make sense of the stupid setup and then it said my order was canceled. It was a good size order too.
At least when you install the app that you can actually set up to order
Geeeze”
“First time using and my photos are MIA. They can't provide any tracking. Customer Service is AI, which is maddening. I finally got an email from a person and I got my refund but will not use again.”
“I didn't want a refund I just wanted what I paid for changing color mug with photos..mug came but no photos and this was suppose to be a funeral memory mug for myself...I have lots of mugs I didn't need a another plain one very unhappy about this..and it haven't changed colors not once lol I got suckered”
“I'm not sure why everyone is so annoyed. I've had nothing but positive experience from this company. Look on trust pilot for reviews instead as everyone here seems rather biased.”
“Absolutely fine whilst everything is going okay. The minute something goes wrong you are spoken to by Ai and no human. When your prints don't arrive and you paid for 2 days delivery, try getting a refund absolutely impossible. Ai just defers promises. You have to ask the right questions. Like give me a phone number. "We don't give you phone numbers". Give me an email address. And even with an email address it takes forever. What is the problem with this company?”
“I have been using Free prints for awhile now.but unfortunately the last two prints I have ordered have both come delivered wrong.i have left two messages to see I can get help. With a refund or to be resent and had no help at all. Very disappointed.”
“When I opened the books they appeared warped and some pages were stuck together on the edges. The covers looked like someone had food on there hands. The second book had a crease through the middle of about 4 to 6 pages.
I will not be ordering from the company again. It's not just paying for shipping the on book was 28.00 plus shipping and the other was 48.00 plus shipping.
So it's not free prints at all. Horribly disappointed.
Sue”
“Photos and photo book are ok.
But do not order any personalised china gifts I ordered not even last year!
Mugs for friends and the handles have broken off at least two of the 6 I ordered.
Complained but they won't re order free of charge.
Only 30 days money back they said.”
“I have used them multiple times with no issues and was actually very happy with everything. This last time is a horror show. Refuse to give me tracking info (it says it was shipped via UPS and they always have tracking info) and keep telling me to wait a few days for my order. It's been 3 weeks (4 days after the stated arrival date) with nothing being delivered. Thankfully I'm only out the $3.99 shipping fee, but this is the last I deal with them.”
“I ordered a book from Free Prints as a gift for my 50th college reunion. I paid $20 for a large book so that it could have a title spin. The book arrived with an error in the words clsss and reunion which I reviewed and saw printed correctly on my order. I alerted the company and the only refunded $2.95 for a souvenir book that is useless. Also, some of my classmates were cut out of the cover photo. Just poor quality of the book and terrible customer service. Do NOT use this company!”
“I ordered a photobook and phototile a month ago, the arrival date they gave me came and went. They allegedly did a reprint, again this never arrived.
I last used this company a year ago without problems. Now it’s abysmal. I guess they were taken over by a con artist.
I wish i’d seen these recent reviews and not bothered. My Son’s photos are in the abyss.”
“Photos took a long time to get delivered. When they finally got delivered, I got a few pictures from a different person events. This feels like an invasion of privacy to that person, but it also makes me worry that someone else got pictures of mine which were mostly of my kids. on top of this it is expensive.”
“Customer service was horrendous, my picture was ripped and they won't even give me a refund. DO NOT BUY FROM HERE. customer service is really bad none of the individuals listen and are just rude with the replies. Buy yourself time and buy from someone else not here !”
