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Free Prints Reviews

1.6 Rating 153 Reviews
12 %
of reviewers recommend Free Prints

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Free Prints 1 star review on 18th February 2025
Emily
Free Prints 1 star review on 18th February 2025
Emily
Free Prints 1 star review on 17th February 2025
Anonymous
Free Prints 1 star review on 17th February 2025
Anonymous
Free Prints 1 star review on 17th February 2025
Anonymous
Free Prints 1 star review on 17th February 2025
Anonymous
Free Prints 1 star review on 11th October 2024
Juanita
9
Anonymous
Anonymous  // 01/01/2019
Photos and delivery are great. Next day my credit card has been hacked. Second time this has happened. Coincidence? Sorry not taking a chance. App deleted
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Posted 3 weeks ago
Avoid them !
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Posted 3 weeks ago
Terrible customer service, have no idea where my delivery is and just refunded the money weeks later. Was a present for my mums birthday too, they don’t care so hope this post helps someone not making the same I as did purchasing from them
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Posted 1 month ago
Never did get my free prints but they kept my money.
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Posted 1 month ago
Ordered a canvas was emailed the delivery date which was perfect 2 after that date still not arrived was meant to be a birthday present won’t resolve the problem until 5 days after the birthday .Was told so the person isn’t disappointed buy something else in the meantime
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Posted 1 month ago
Not worth the hassle to get prints that get lost in the mail because they place them in a flimsy envelope that easily comes apart. Just received an empty envelope first time around. I won't be using them again.
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Posted 1 month ago
Absolutely USELESS. A Canvas I ordered hasn't arrived and I tried online chat but just some robot answering. Then an email that doesn't receive replies. I also tried to upload 8 photos for printing A WEEK and still not uploaded and unable to contact ANYONE apart from the robot again.
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Posted 1 month ago
Never received order of pictures, puzzles & letter - the customer service is terrible, I was told I agreed to no refund policy. I’ll never speak good of this company. What a scam.
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Posted 1 month ago
Pictures will come out differently to the preview. Preview showed no one in the background of my family photo after using the moving and cropping feature, and when received, someone's full face was in the background. Mother's Day ruined and now too late to order any other photos for her. NEVER using again.
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Posted 3 months ago
I ordered a “poster” as a gift for my husband on Feb 22. It never came. It was “lost in transit” they issued a reprint. It was supposed to be here March 15. Then March 17. Then March 18. They wouldn’t do anything til end of day today. It was “lost in transit” again. Asked for a refund, magically there was an issue getting the refund and they’ll email me. It’s been a month. I can’t believe I’ve had this much issue with one photo.
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Posted 3 months ago
NEVER RECEIVED MY PURCHASED PHOTOS
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Posted 4 months ago
Sent me incorrect canvas. Said that they can reprint it and then said they couldn’t. Then proceeded with a refund then said they couldn’t. I mean don’t get me wrong I’ve never really had an issue until now but still can’t even give me a refund. Ridiculous
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Posted 4 months ago
Not happy at all. First I was offered free delivery but that disappeared so had to pay before I could submit my order. Photos arrived a day later than promised and they have printed ones that I didn’t tick. Also printed a few of them twice or three times and so ones that I wanted were missing . Others had a half inch border on either side. Quality bad.
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Posted 4 months ago
Free prints overcharged me, I was ment to be charged 3 pounds buy was charged 7 and they cancelled by order on the 7th of Feb and promised a refund! But 2 weeks later I still haven't received my refund and they are saying no money was taken out my account despite me providing proof of payment and money being taken out my account! Now they are saying I'm not going to get a refund or credit, but earlier in the week they promised me a full refund. They have bad customer service, and don't take you seriously. Still haven't gotten me refund, as they are denying I was charged for the order even though it was authorised and charged by my bank!
Free Prints 1 star review on 18th February 2025 Free Prints 1 star review on 18th February 2025
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Posted 4 months ago
Free prints overcharged me, I was ment to be charged 3 pounds buy was charged 7 and they cancelled by order on the 7th of Feb and promised a refund! But 2 weeks later I still haven't received my refund and they are saying no money was taken out my account despite me providing proof of payment and money being taken out my account! Now they are saying I'm not going to get a refund or credit, but earlier in the week they promised me a full refund. They have bad customer service, and don't take you seriously. Still haven't gotten me refund, as they are denying I was charged for the order even though it was authorised and charged by my bank!
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Posted 4 months ago
Terrible quality magnets. Used professional photo downloads and they looked terrible. No one got back to me about a refund or replacement either.
Free Prints 1 star review on 17th February 2025 Free Prints 1 star review on 17th February 2025 Free Prints 1 star review on 17th February 2025 Free Prints 1 star review on 17th February 2025
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Posted 4 months ago
I didn't receive my orders on time, so they did another reprint. I received both at the same time. The quality is good.
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Posted 5 months ago
Absolute garbage quality. You get what you pay for and they make their money with shipping up charges.
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Posted 5 months ago
Order never arrived. Good thing it was for the 10 free prints and I never wasted any real money on it. If it seems to good to be true, it probably is.
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Posted 5 months ago
when you first log in has a new use you will get 10 free posters. I got 30 posters from this app and are so good
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Posted 5 months ago
Free Prints is rated 1.6 based on 153 reviews