“I ordered a few items for next day delivery and paid considerably extra to receive my items the next day fora family birthday. I then paid for my order only to realise since adding an extra item my delivery date had changed to a week away but I was still being charged the next day delivery fee. I contacted customer support who were useless and said they couldn't cancel my items or get them to me any sooner despite me having paid for a next day delivery service I hadn't received. I am still waiting for my items and have missed x2 family birthdays which the gifts were for. I wouldn't recommend free prints to anyone or use them again and will be deleting the app as soon as I finally receive my order!”
“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“Ordered 2 prints got one delivered on the 30thDec the other was never delivered despite them telling me it would be there in 2 days which it never was”
“When ordering they will tell you a guaranteed delivery date. Once the order ships the delivery date doubles. Customer service just give bullcrap deflectiinary responses that are more aggravating than helpful. Why lie? Tell people orders take a few days to process then 7-10 days to ship, don't make fake BS promises then change it once people have paid. Scummy company”
“Always been happy with FreePrints but AVOID AVOID AVOID FreePrints Cards. I ordered 8 days ago and they still haven’t dispatched the order. I ordered some chocolates from them to tell me 6 days after ordering that they were out of stock! Inconsistent, incompetent customer service. Buy your cards/gifts elsewhere.”
“Absolutely shocking and unacceptable service from this company.
I have placed 4 orders recently and to date I have not received any of them despite claiming they have all been despatched.
I can accept the odd "lost in the post" order but all 4 not being delivered screams of a scam. Unacceptable.
Ordered 31st Aug - Despatched 1st Sept
Ordered 31st Aug - Despatched 2nd Sept
Ordered 1st Sept - Despatched 4th Sept
Ordered 5th Sept - Despatched 7th Sept*
*Not late at present but not holding out any hope of receiving due to previous non deliveries.”
“Still waiting for my prints 10 days after the so called delivery date. I mailed them but there's only an automated response...... it isn't our polocy to reprint yet. Please contact again .. (on date that was 4 days way. ) I will try again tomorrow... I'm not holding my breath. Also they charged me for 31 of the 76 prints + delivery.. so not free.
Won't be ordering again.”
“Photos and delivery are great. Next day my credit card has been hacked. Second time this has happened. Coincidence? Sorry not taking a chance. App deleted”
“Terrible customer service, have no idea where my delivery is and just refunded the money weeks later. Was a present for my mums birthday too, they don’t care so hope this post helps someone not making the same I as did purchasing from them”
“Ordered a canvas was emailed the delivery date which was perfect 2 after that date still not arrived was meant to be a birthday present won’t resolve the problem until 5 days after the birthday .Was told so the person isn’t disappointed buy something else in the meantime”
“Absolutely USELESS. A Canvas I ordered hasn't arrived and I tried online chat but just some robot answering. Then an email that doesn't receive replies. I also tried to upload 8 photos for printing A WEEK and still not uploaded and unable to contact ANYONE apart from the robot again.”
“Never received order of pictures, puzzles & letter - the customer service is terrible, I was told I agreed to no refund policy. I’ll never speak good of this company. What a scam.”
