“Ordered 2 prints got one delivered on the 30thDec the other was never delivered despite them telling me it would be there in 2 days which it never was”
“When ordering they will tell you a guaranteed delivery date. Once the order ships the delivery date doubles. Customer service just give bullcrap deflectiinary responses that are more aggravating than helpful. Why lie? Tell people orders take a few days to process then 7-10 days to ship, don't make fake BS promises then change it once people have paid. Scummy company”
“Always been happy with FreePrints but AVOID AVOID AVOID FreePrints Cards. I ordered 8 days ago and they still haven’t dispatched the order. I ordered some chocolates from them to tell me 6 days after ordering that they were out of stock! Inconsistent, incompetent customer service. Buy your cards/gifts elsewhere.”
“Absolutely shocking and unacceptable service from this company.
I have placed 4 orders recently and to date I have not received any of them despite claiming they have all been despatched.
I can accept the odd "lost in the post" order but all 4 not being delivered screams of a scam. Unacceptable.
Ordered 31st Aug - Despatched 1st Sept
Ordered 31st Aug - Despatched 2nd Sept
Ordered 1st Sept - Despatched 4th Sept
Ordered 5th Sept - Despatched 7th Sept*
*Not late at present but not holding out any hope of receiving due to previous non deliveries.”
“Still waiting for my prints 10 days after the so called delivery date. I mailed them but there's only an automated response...... it isn't our polocy to reprint yet. Please contact again .. (on date that was 4 days way. ) I will try again tomorrow... I'm not holding my breath. Also they charged me for 31 of the 76 prints + delivery.. so not free.
Won't be ordering again.”
“Photos and delivery are great. Next day my credit card has been hacked. Second time this has happened. Coincidence? Sorry not taking a chance. App deleted”
“Terrible customer service, have no idea where my delivery is and just refunded the money weeks later. Was a present for my mums birthday too, they don’t care so hope this post helps someone not making the same I as did purchasing from them”
“Ordered a canvas was emailed the delivery date which was perfect 2 after that date still not arrived was meant to be a birthday present won’t resolve the problem until 5 days after the birthday .Was told so the person isn’t disappointed buy something else in the meantime”
“Absolutely USELESS. A Canvas I ordered hasn't arrived and I tried online chat but just some robot answering. Then an email that doesn't receive replies. I also tried to upload 8 photos for printing A WEEK and still not uploaded and unable to contact ANYONE apart from the robot again.”
“Never received order of pictures, puzzles & letter - the customer service is terrible, I was told I agreed to no refund policy. I’ll never speak good of this company. What a scam.”
“Pictures will come out differently to the preview. Preview showed no one in the background of my family photo after using the moving and cropping feature, and when received, someone's full face was in the background. Mother's Day ruined and now too late to order any other photos for her. NEVER using again.”
“I ordered a “poster” as a gift for my husband on Feb 22. It never came. It was “lost in transit” they issued a reprint. It was supposed to be here March 15. Then March 17. Then March 18. They wouldn’t do anything til end of day today. It was “lost in transit” again. Asked for a refund, magically there was an issue getting the refund and they’ll email me. It’s been a month. I can’t believe I’ve had this much issue with one photo.”
“Sent me incorrect canvas. Said that they can reprint it and then said they couldn’t. Then proceeded with a refund then said they couldn’t. I mean don’t get me wrong I’ve never really had an issue until now but still can’t even give me a refund. Ridiculous”
“Not happy at all. First I was offered free delivery but that disappeared so had to pay before I could submit my order. Photos arrived a day later than promised and they have printed ones that I didn’t tick. Also printed a few of them twice or three times and so ones that I wanted were missing . Others had a half inch border on either side. Quality bad.”
