“Bought a Christmas card for grandparents with a lovely Christmas photo of all the children which never arrived. Contacted customer services with relevant order number etc. Got a message back asking to supply the recipient address to investigate the missing card. Sent address which I thought was very strange since they had the order number, not heard anything more. Christmas has been and gone still no card or response think they are just stalling tactics so the company doesn’t have to follow up or make things right.”
“FREE PRINTS IS A SCAM. I was charged on my account without ever ordering from them, when I called to get a refund and report the issue they said to call my bank for a refund and hung up.”
“Horrible! The ornaments were dull, dark and lackluster! I would put them on my tree or anywhere else! Could give the one as a gift embarrassing! Customer Service said they printed the pics a received...my a** they did. The pictures of my dogs were perfect, lightening and shine. I'm afraid to see what the Christmas cards will look like! Never again! My first and last order from this site!”
“Order didn't arrive, was for my father's birthday so really disappointed. AI customer service cannot sort or resolve anything. Not able to speak to actual human.
Really poor customer service on top of order not arriving.”
“I couldn't make sense of the stupid setup and then it said my order was canceled. It was a good size order too.
At least when you install the app that you can actually set up to order
Geeeze”
“First time using and my photos are MIA. They can't provide any tracking. Customer Service is AI, which is maddening. I finally got an email from a person and I got my refund but will not use again.”
“I didn't want a refund I just wanted what I paid for changing color mug with photos..mug came but no photos and this was suppose to be a funeral memory mug for myself...I have lots of mugs I didn't need a another plain one very unhappy about this..and it haven't changed colors not once lol I got suckered”
“When I opened the books they appeared warped and some pages were stuck together on the edges. The covers looked like someone had food on there hands. The second book had a crease through the middle of about 4 to 6 pages.
I will not be ordering from the company again. It's not just paying for shipping the on book was 28.00 plus shipping and the other was 48.00 plus shipping.
So it's not free prints at all. Horribly disappointed.
Sue”
“I have used them multiple times with no issues and was actually very happy with everything. This last time is a horror show. Refuse to give me tracking info (it says it was shipped via UPS and they always have tracking info) and keep telling me to wait a few days for my order. It's been 3 weeks (4 days after the stated arrival date) with nothing being delivered. Thankfully I'm only out the $3.99 shipping fee, but this is the last I deal with them.”
“I ordered a book from Free Prints as a gift for my 50th college reunion. I paid $20 for a large book so that it could have a title spin. The book arrived with an error in the words clsss and reunion which I reviewed and saw printed correctly on my order. I alerted the company and the only refunded $2.95 for a souvenir book that is useless. Also, some of my classmates were cut out of the cover photo. Just poor quality of the book and terrible customer service. Do NOT use this company!”
“I ordered a photobook and phototile a month ago, the arrival date they gave me came and went. They allegedly did a reprint, again this never arrived.
I last used this company a year ago without problems. Now it’s abysmal. I guess they were taken over by a con artist.
I wish i’d seen these recent reviews and not bothered. My Son’s photos are in the abyss.”
“Photos took a long time to get delivered. When they finally got delivered, I got a few pictures from a different person events. This feels like an invasion of privacy to that person, but it also makes me worry that someone else got pictures of mine which were mostly of my kids. on top of this it is expensive.”
“Customer service was horrendous, my picture was ripped and they won't even give me a refund. DO NOT BUY FROM HERE. customer service is really bad none of the individuals listen and are just rude with the replies. Buy yourself time and buy from someone else not here !”
“I ordered a home address and waited two weeks for nothing. I then try to send it to a totally different home address and still the same thing. Two weeks and nothing. I don't know if they are a functioning company anymore. 5 years ago I used them and it was fine. Now? I don't think so. Spent a solid month trying to get 10 photos delivered to me.”
“Ordered and they changes my arrival date 3 times. My order was suppose to arrive by now and it's no where to be found and they just tell me to wait a few more days then contact them if my order doesn't show up. Waste of time and money.”
“This was my first time using FreePrints and I guess I should have read all these before hand but oh well…. Not only is the quality of the photos horrible, they quite literally shipped me an envelope of ANTS!!! As soon as I opened the envelope they came pouring out! Some were squished between my photos as well.”
“They used to have good quality. Most recent trip I ordered 300 prints. Quality and color are AWFUL. Pictures are cut off and barely look like what I took. Contacted customer service who basically said it was my fault for not cropping them. Offered no replacements or refunds. DONT USE THEM”
