“I'm not sure why everyone is so annoyed. I've had nothing but positive experience from this company. Look on trust pilot for reviews instead as everyone here seems rather biased.”
“Absolutely fine whilst everything is going okay. The minute something goes wrong you are spoken to by Ai and no human. When your prints don't arrive and you paid for 2 days delivery, try getting a refund absolutely impossible. Ai just defers promises. You have to ask the right questions. Like give me a phone number. "We don't give you phone numbers". Give me an email address. And even with an email address it takes forever. What is the problem with this company?”
“I have been using Free prints for awhile now.but unfortunately the last two prints I have ordered have both come delivered wrong.i have left two messages to see I can get help. With a refund or to be resent and had no help at all. Very disappointed.”
“When I opened the books they appeared warped and some pages were stuck together on the edges. The covers looked like someone had food on there hands. The second book had a crease through the middle of about 4 to 6 pages.
I will not be ordering from the company again. It's not just paying for shipping the on book was 28.00 plus shipping and the other was 48.00 plus shipping.
So it's not free prints at all. Horribly disappointed.
Sue”
“Photos and photo book are ok.
But do not order any personalised china gifts I ordered not even last year!
Mugs for friends and the handles have broken off at least two of the 6 I ordered.
Complained but they won't re order free of charge.
Only 30 days money back they said.”
“I have used them multiple times with no issues and was actually very happy with everything. This last time is a horror show. Refuse to give me tracking info (it says it was shipped via UPS and they always have tracking info) and keep telling me to wait a few days for my order. It's been 3 weeks (4 days after the stated arrival date) with nothing being delivered. Thankfully I'm only out the $3.99 shipping fee, but this is the last I deal with them.”
“I ordered a book from Free Prints as a gift for my 50th college reunion. I paid $20 for a large book so that it could have a title spin. The book arrived with an error in the words clsss and reunion which I reviewed and saw printed correctly on my order. I alerted the company and the only refunded $2.95 for a souvenir book that is useless. Also, some of my classmates were cut out of the cover photo. Just poor quality of the book and terrible customer service. Do NOT use this company!”
“I ordered a photobook and phototile a month ago, the arrival date they gave me came and went. They allegedly did a reprint, again this never arrived.
I last used this company a year ago without problems. Now it’s abysmal. I guess they were taken over by a con artist.
I wish i’d seen these recent reviews and not bothered. My Son’s photos are in the abyss.”
“Photos took a long time to get delivered. When they finally got delivered, I got a few pictures from a different person events. This feels like an invasion of privacy to that person, but it also makes me worry that someone else got pictures of mine which were mostly of my kids. on top of this it is expensive.”
“Customer service was horrendous, my picture was ripped and they won't even give me a refund. DO NOT BUY FROM HERE. customer service is really bad none of the individuals listen and are just rude with the replies. Buy yourself time and buy from someone else not here !”
“Used them for ages, been fine. Now, paper is different, colour is completely off. Very disappointed, to the extent I shall be looking elsewhere. Got a few prints from Tesco this a.m., which I’d forgotten to order. Colour is spot on - same subject. Ok way more expensive, but will be looking elsewhere from now on. What a shame.”
“I ordered a home address and waited two weeks for nothing. I then try to send it to a totally different home address and still the same thing. Two weeks and nothing. I don't know if they are a functioning company anymore. 5 years ago I used them and it was fine. Now? I don't think so. Spent a solid month trying to get 10 photos delivered to me.”
“Ordered and they changes my arrival date 3 times. My order was suppose to arrive by now and it's no where to be found and they just tell me to wait a few more days then contact them if my order doesn't show up. Waste of time and money.”
“This was my first time using FreePrints and I guess I should have read all these before hand but oh well…. Not only is the quality of the photos horrible, they quite literally shipped me an envelope of ANTS!!! As soon as I opened the envelope they came pouring out! Some were squished between my photos as well.”
“They used to have good quality. Most recent trip I ordered 300 prints. Quality and color are AWFUL. Pictures are cut off and barely look like what I took. Contacted customer service who basically said it was my fault for not cropping them. Offered no replacements or refunds. DONT USE THEM”
