“I have used them multiple times with no issues and was actually very happy with everything. This last time is a horror show. Refuse to give me tracking info (it says it was shipped via UPS and they always have tracking info) and keep telling me to wait a few days for my order. It's been 3 weeks (4 days after the stated arrival date) with nothing being delivered. Thankfully I'm only out the $3.99 shipping fee, but this is the last I deal with them.”
“I ordered a book from Free Prints as a gift for my 50th college reunion. I paid $20 for a large book so that it could have a title spin. The book arrived with an error in the words clsss and reunion which I reviewed and saw printed correctly on my order. I alerted the company and the only refunded $2.95 for a souvenir book that is useless. Also, some of my classmates were cut out of the cover photo. Just poor quality of the book and terrible customer service. Do NOT use this company!”
“I ordered a photobook and phototile a month ago, the arrival date they gave me came and went. They allegedly did a reprint, again this never arrived.
I last used this company a year ago without problems. Now it’s abysmal. I guess they were taken over by a con artist.
I wish i’d seen these recent reviews and not bothered. My Son’s photos are in the abyss.”
“Photos took a long time to get delivered. When they finally got delivered, I got a few pictures from a different person events. This feels like an invasion of privacy to that person, but it also makes me worry that someone else got pictures of mine which were mostly of my kids. on top of this it is expensive.”
“Customer service was horrendous, my picture was ripped and they won't even give me a refund. DO NOT BUY FROM HERE. customer service is really bad none of the individuals listen and are just rude with the replies. Buy yourself time and buy from someone else not here !”
“Used them for ages, been fine. Now, paper is different, colour is completely off. Very disappointed, to the extent I shall be looking elsewhere. Got a few prints from Tesco this a.m., which I’d forgotten to order. Colour is spot on - same subject. Ok way more expensive, but will be looking elsewhere from now on. What a shame.”
“I ordered a home address and waited two weeks for nothing. I then try to send it to a totally different home address and still the same thing. Two weeks and nothing. I don't know if they are a functioning company anymore. 5 years ago I used them and it was fine. Now? I don't think so. Spent a solid month trying to get 10 photos delivered to me.”
“Ordered and they changes my arrival date 3 times. My order was suppose to arrive by now and it's no where to be found and they just tell me to wait a few more days then contact them if my order doesn't show up. Waste of time and money.”
“This was my first time using FreePrints and I guess I should have read all these before hand but oh well…. Not only is the quality of the photos horrible, they quite literally shipped me an envelope of ANTS!!! As soon as I opened the envelope they came pouring out! Some were squished between my photos as well.”
“They used to have good quality. Most recent trip I ordered 300 prints. Quality and color are AWFUL. Pictures are cut off and barely look like what I took. Contacted customer service who basically said it was my fault for not cropping them. Offered no replacements or refunds. DONT USE THEM”
“I was originally upset with an order and waiting to hear back from support about the issue. However, when they responded, they went above and beyond to resolve the issue. I would definitely use them again as well as recommend them to family and friends.”
“Received an item from FreePrints Gifts app that was missing the components to display as it was supposed to (a tabletop display). I wrote to support and they were quick to respond and it appeared that they were going to make it right, but after a week I have not heard back and this was intended for a gift I cannot give now, unless they send the missing component before the weekend.”
“The last time I ordered from FreePrints.com the quality was horrible. I gave it another try with photos on a recent trip and once again they were horrible quality. I deleted my account and app. If you are expecting good photos, do not use this app.”
“I did not get my prints on the day I should have. I contacted the customer service and the only thing I was told was give it a few more days. I asked why they can't provide a tracking number. The customer service person said they don't have one.”
