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Free Prints Reviews

1.7 Rating 170 Reviews
F
Happiness Grade
F

Refund - Difficult

19.23%
Industry Average
I didn’t receive a refund or anything after they decided they didn’t have access to deliver my book.
posted 4 months ago - Anonymous
Never received order of pictures, puzzles & letter - the customer service is terrible, I was told I agreed to no refund policy. I’ll never speak good of this company. What a scam.
posted 11 months ago - Anonymous
Asked for a refund, magically there was an issue getting the refund and they’ll email me.
posted 1 year ago - Anonymous
Sent me incorrect canvas. Said that they can reprint it and then said they couldn’t. Then proceeded with a refund then said they couldn’t. I mean don’t get me wrong I’ve never really had an issue until now but still can’t even give me a refund. Ridiculous
posted 1 year ago - Caitlin
Free Prints overcharged me, I was ment to be charged 3 pounds buy was charged 7 and they cancelled by order on the 7th of Feb and promised a refund! But 2 weeks later I still haven't received my refund and they are saying no money was taken out my account despite me providing proof of payment and money being taken out my account! Now they are saying I'm not going to get a refund or credit, but earlier in the week they promised me a full refund.
posted 1 year ago - Emily
Free Prints overcharged me, I was ment to be charged 3 pounds buy was charged 7 and they cancelled by order on the 7th of Feb and promised a refund! But 2 weeks later I still haven't received my refund and they are saying no money was taken out my account despite me providing proof of payment and money being taken out my account! Now they are saying I'm not going to get a refund or credit, but earlier in the week they promised me a full refund.
posted 1 year ago - Emily
Terrible quality magnets. Used professional photo downloads and they looked terrible. No one got back to me about a refund or replacement either.
posted 1 year ago - Anonymous
FreePrints is a scam They took my money I did not receive my order I asked for tracking I was told they don’t have tracking because they use a cheaper delivery service to save money Asked for a refund don’t receive that either!
posted 1 year ago - Anonymous
Free Prints IS A SCAM. I was charged on my account without ever ordering from them, when I called to get a refund and report the issue they said to call my bank for a refund and hung up.
posted 1 year ago - Anonymous
First time using and my photos are MIA. They can't provide any tracking. Customer Service is AI, which is maddening. I finally got an email from a person and I got my refund but will not use again.
posted 1 year ago - Anonymous