Freedom Brokers Reviews

Name: Freedom Brokers
Address: Eden Point, Three Acres Lane, Cheadle Hulme, Cheshire, Cheadle Hulme
Rating: 1.55

1.6 Rating 226 Reviews

14 %

of reviewers recommend Freedom Brokers

Company Reviews

Questions

Metrics

1.6

Based on 226 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

03332 205445

Location:

Eden Point, Three Acres Lane, Cheadle Hulme, Cheshire
Cheadle Hulme
SK8 6RL

Write Your review

Tell us how Freedom Brokers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Freedom Brokers 1 star review on 25th July 2025

Dianne C. Watson

Freedom Brokers 1 star review on 25th June 2025

Ila S. Hill

Freedom Brokers 1 star review on 13th June 2025

Trevor

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Freedom Brokers 1 star review on 12th June 2025

Wilson

Freedom Brokers 1 star review on 23rd May 2025

Lall

Freedom Brokers 3 star review on 20th May 2025

Grace Blake

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with Freedom Brokers for many years. I'm a business owner, and I have multiple active policies. Some months back, I received a phone call about a renewal for a van I owned. I told the team member not to renew the policy as I was due to sell the van the following week and that I would be in touch shortly to insure another new vehicle. I also logged into online and turned off auto-renew for all my policies. I thought this would be the end of it. However, they renewed the policy for the vehicle I no longer owned. I phoned up immediately and reminded them I did not want to renew the policy and asked them to cancel it immediately. I was told there would be no fee. I then received an email saying I owed a cancellation fee. I called up the Indian call center again and explained that I originally asked for my policy not to be renewed before the renewal date. They did not trust me and listened to recorded phone calls. They then asked me to send proof that I had sold my vehicle, which I did. Today, I have had an email from their debt collection agency insisting I pay the fee. I'm now going to pay the fee and cancel all my policies with Freedom Brokers and stay clear of them in the future.”

Helpful Report

Posted 1 year ago

“Yes they have terrible customer care, Yes the director of Freedom Brokers has also another failed Insurance Company tied to them in the past. If you pull up there details at Companies House (I suggest you take a read yourself) you'll see that they owe money out to a lending company (2 years later) and that there profits are low. No one seems to know what they are doing there, it is really poorly ran. This is because the customer service is terrible, they have no clue how to run an Insurance brokerage company and it WILL go the same way as the last business they ran. If you've not paid them yet for a policy then your lucky! move on and find a better business. If you have paid then I would suggest contacting them to cancel the policy so you can get a part refund and find another provider that will be around longer than 12 months.”

Helpful Report

Posted 1 year ago

“Do not use if you wish to get in touch with them or amend any of your details. Been trying to contact for 4 months now to try and ADD a driver to policy - no replies, and no way of speaking to anyone. Have to now take out ANOTHER policy with another provider just to add a new driver”

Helpful Report

Posted 1 year ago

“I do not wish to even give one star to this company. I totally agree with the below comments eg. Very bad customer service, wrong information given, but did not accept it. I also asked them to send the recordings which never Happened. Please pay the little extra but DO NOT take your policy with this company. I wish I had time to write what's happened to me. But it's all negative feedback. Please stay away from this company at all expenses.”

Helpful Report

Posted 1 year ago

“AVOID AVOID AVOID AT ALL COST. Sent them my NCB 3 times & called them 3 times, only to be told that my NCB wasn’t good enough, even though it was the document sent to me from my previous insurance provider. DO NOT WASTE YOUR TIME WITH THIS JOKE OF A COMPANY!!!”

Helpful Report

Posted 1 year ago

“Trying to make a windscreen claim , all my documents say there is a £95 excess which is fine , but try and claim and then they inform you there is a limit they will pay for the windscreen , so ending up having to pay an extra £245 on top . Please be aware they do not advise you this when taking out the policy and it does not show on any document they supply you with . I'm sure this id wrong and taking it further .”

Helpful Report

Posted 1 year ago

“Customer Service is a complete Joke! This is nothing but a SCAM! I drove for a year, using a box Scoring 95/100 for speed, 95/100 for braking and 89/100 for night driving between 11pm - 5am .according to them this was excellent driving and I was in for a big discount! There was a £10 discount on the previous years quote of £1,280! Even though I emailed them to inform them I would not be insuring again this year, they continue to bombard me with threats of court proceedings demanding over £350! They are SCAMMERS beware so not use this Company”

Helpful Report

Posted 1 year ago

“I am compelled to share my profoundly disappointing experience with Freedom Brokers. I recently took out a policy with them, only to have it summarily cancelled due to an alleged failure on my part to submit proof of no claims. However, what’s truly astonishing is that I never received a single communication from Freedom Brokers regarding this matter. Despite my repeated requests, my policy documents were never sent to me. My attempts to contact customer services were met with abysmal service. Calls would ring twice, followed by a painful fifteen-second burst of music, then an agonizing fifteen minutes of silence before being abruptly disconnected. The customer service representatives I encountered were not just unhelpful, but also displayed an astounding level of rudeness, obnoxiousness, and condescension. Hearing phrases like “that’s not really my problem is it” and “this is all your fault” from a company representative was truly disheartening. Freedom Brokers’ assertion that they exclusively communicate via email due to my preference is erroneous. I, in fact, favor phone calls and post over emails. This, compounded by their complete failure to engage with me, has left me in a perilous situation, now faced with exorbitant insurance premiums upwards of £2000 after the policy cancellation. I strongly caution anyone considering using this company. While their initial premiums may appear attractive, the aftermath of a cancelled policy is a financial burden I wouldn’t wish upon anyone. A simple courtesy call from Freedom Brokers could have swiftly resolved this matter. I have lodged a formal complaint and am taking this grievance to the Financial Ombudsman. It is my hope that others can be spared the ordeal I have endured with Freedom Brokers.”

Helpful Report

Posted 1 year ago

“THE WORST CAR INSURANCE COMPANY DONT GO WITH THEM, THEY REFUSED TO REINBURSE FOR THE 6K MILES I DIDNT USE, THEY DIDNT SEND OUT MY POLICY BY LETTER WHEN ASKED 100 TIMES, THEY IGNORED MY COMPLAINT AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

“I had a really bad experience with this insurance. After doing the insurance they began to ask me for documents almost every DAY. After submitting the documents they requested they kept asking me for the same document. even with the addition of other documents. I was basically was treated like a criminal. After two weeks i was forced to cancel this insurance at the expense of my own money. They even threatened to cancel my insurance because I went to work at 5 in the morning and they said it was a bad time to walk and at 11 in the evening when he got home that I had my afternoon shift. They pass my policy to a credit company, now I have to pay the insurance plus the interest to the credit company. They never told me they will pass my policy to an insurance company. Date of experience: February 18, 2023”

Helpful Report

Posted 2 years ago

“Worst Company, plz plz do not get insurance from such type of insurance company who is not refunding your money after cancellation. Same so many reviews shows that they are WORST in CLAIMS, PLZ PLZ BE CAREFULL. Today I had to raise complaint to Financial Ombursement. Hopefully they will lawfully CLOSE that company.”

Helpful Report

Posted 2 years ago

“What went wrong, the same thing that the people that asked me to try as they are the party that had an insurance problem. My brief 3 calls today 25th Aug were a disaster. Each person spent 10mins going through security then after hearing what I wanted to ask was told I would be transferred I said not to transfer me just listen,that was ignored and after a few rings I was disconnected. In the matter of 1/2an hour this happened 3 times. Personally I believe this to be a scam company and should you be insured with them you may find that you might not be insured. If the other reviews are to be believed about this company this is a big problem for whoever needs insurance and honesty. I will be contacting the FCA and Uswitch as they advertise these brokers.”

Helpful Report

Posted 2 years ago

“I received a renewal letter from them and my premium had risen by 69% on last year. I used their WhatSapp chat to ask them why this was the case seeing as I've made no claims and have 9+ years of NCB. I received an automated message from DOM asking me what my question was (thought I'd just typed that} I copy and paste the same question and got the same reply. Needless to say I never heard from DOM. I phoned to ask why my premium had risen so sharply. The lady told me that premiums in general had gone up (by 69%???) and that there were probably increased risks to take into consideration. I asked what these increased risks were but she was unable to tell me. I cancelled my automatic renewal and found a much better deal with another insurer for slightly more than I had paid (which is to be expected to a certain degree) and with their premium package which covers for more things than my policy with Freedom Brokers. Make your own minds up folks.”

Helpful Report

Posted 2 years ago

“Freedom brokers canceled my policy due to them not being able to take a payment from my account, but they never tried to contact me to let me know. Now I have a fine of £150 and not insurance but they are impossible to get hold of. Web chat is closed but says its open on a Saturday and don't respond to emails. Please do yourself a favour and DO NOT use them.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY!!!! There is nothing good to say, they took my money then cancelled my policy with a charge of over 150.00 due to not supplying docs. they emailed me a letter that I was unable to access 4 days after it was written. No good trying to call them staff cannot / pretend they cannot hear you and hang up, the chat bot is useless AI as they usually are, they put you through to an agent who ends chat without talking to you! Result 162.00 charge for there incompetence, lack of usable website, staff do not care. They are robbing people and they know it!!! Dont take my word for it read they other 73 reviews that basically say the same!! Such a shame 1 star is not available”

Helpful Report

Posted 2 years ago

“TO any one thinking of using this insurance. Dont..bad move thay are bad scams an you will loose your money”

Helpful Report

Posted 2 years ago

“Auto renewed my insurance for another year although I'd rung them telling them twice that I wasn't renewing. The third time I rang a guy was blantly pretending to type my issues, which I assume won't be carried out and was rude. I've also contacted Premium Credit and told them the situation and they have helped by cancelling the policy their end. I'm still waiting on my NCB certificate, if I don't receive any communication from them within a week I'll be going to the insurance ombudsman.”

Helpful Report

Posted 2 years ago

“STAY CLEAR OF THIS COMPANY , charged loads to change an address can never get hold of them very poor customer service AWFUL”

Helpful Report

Posted 2 years ago

“Been ripped off too . They don't answer the phone or reply to emails. They are a scam”

Helpful Report

Posted 2 years ago

“legal scam company action 365 both connected dont go anywhere near these insurance brokers”

Helpful Report

Posted 2 years ago

Freedom Brokers is rated 1.6 based on 226 reviews