“I ordered an item as a gift. I was given a shipping date which didn’t happen. Communication with Frost Buddy was useless. I was given the standard “we’ll let you know when it ships” line.
One month after ordering, I received my item. Terrible customer service and I wouldn’t order again.”
“I got my first Frost Buddy a year ago and just recently decided to look at getting another and got guys at my shop interested and have since gotten a couple of mystery boxes as well, which are fun to get as you just don't know what you might get but always get a good value! I love having a cold beverage and this definitely does the job!”
“I absolutely love my to-go buddy. Hands down the best cup I have ever purchased. I took it on vacation and used it every day mixing drinks at the beach. My ice stayed cold all day in the hot sun without having to replace it. The closing lid kept sand out, and allowed me to shake my drink to mix it. Best purchase I have ever made!”
“I don’t know what I’d do without my Frost Buddy…….that’s not true I do know. I would be drinking like lukewarm or watered down drinks from other cups or cozies!! I love that I don’t really need to have two different cozies when I want to switch up my drink choices. Being able to go from a bottle of water, to a soda, and then a hard seltzer makes it so easy to purchase a Frost Buddy!!”
“I purchased two cups, for my daughter and myself, and we absolutely LOVE them. Because of the high quality, I purchased FOUR MORE, for birthday grifts for other family members. These cups keep our drinks cold even in the heat of an Illinois summer!”
“Bought for my daughter for her Starbucks ice coffee.
She loves it. No more evaporation on the outside of her cup, it just slides right in her Frost Buddy. Perfect !!!”
“It took longer than expected to get my Frost Buddy, but once I did it is awesome. I sat a cold beer in the Frost Buddy on my front porch when it was 97 degrees and felt like 110. My beer NEVER got hot as it would with inferior coozies. Great product!!”
“I am loving my frost buddy. Initially I was disappointed that my 16 oz. Dasani water bottle didn't fit very well. I realized it was a little bigger, maybe 16.9 ounces? I have made it work and I am loving that it keeps my water cold all day and when I need a drink during the night, it stays cold as well.”
“Customer service is fast
Their system had a glitch so it was a hassle and such a big inconvenience of receiving a wrong item but they offer resolutions as well.
The website is not friendly to begin with and almost giving up. Had to use computer, table or phone I thought it was just my device but it wasnt.
But the product itself is good. My husband loves it as he is a beer lover. He loves the universal ones.”
“Love the concept of the frost buddy but was not pleased with the rest of the process. Shipping says 5-8 days and was not sent out until I reached out and wanted to cancel… after 14 days!!! Same thing happened to my girlfriend (did not get shipped until she reached out). Why do you give the option of 5-8 if you can’t fulfill this? And why is there no updates on shipping until you reach out?
On another note, the logo was not centered on the frost buddy. Something small but noticeable and will bother me.
I even promoted you all on my Instagram and recommended my girlfriend to purchase one. Next time I will wait to promote a product before receiving it. Which my code I was given to share for a discount did not even work for her.”
