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Frost Nyc Reviews

4.4 Rating 1,743 Reviews
86 %
of reviewers recommend Frost Nyc
4.4
Based on 1,743 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
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2127307879

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Frost Nyc 1 star review on 28th January 2025
Garth R
Frost Nyc 1 star review on 28th January 2025
Garth R
Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
Frost Nyc 1 star review on 24th August 2024
Big Daddy Jake
61
Anonymous
Anonymous  // 01/01/2019
1
Garth R
I bought a chain from them recently and the links don't all match. Some of them are different and as a result it feels odd to the touch. I contacted customer service and they want to charge ME for the shipping to repair their defective product. What a rip off!!! Be warned!
Frost Nyc 1 star review on 28th January 2025 Frost Nyc 1 star review on 28th January 2025
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Posted 5 months ago
1
Big Daddy Jake
SCAM ARTISTS AT WORK I’ve been LIED to multiple times, intentionally DECEIVED & MANIPULATED, even had my own jewelry HELD HOSTAGE over my previous Google review, which I was BLACKMAILED into changing. LANA & FROST NYC have now wasted 4 MONTHS of my time I sent my chain in to be repaired on 4.14.24. Frost ruined it & sent it back to me destroyed! Mirna apologized & sends me a return label to get it fixed When I got it back the 2nd time, it STILL wasn’t fixed! Mirna said they repaired it the best they could but it wasn’t repairable. I asked why they didn’t tell me this BEFORE sending back a ruined chain AGAIN? I also reminded them of their LIFETIME WARRANTY which states – IF WE CANNOT FIX IT, WE WILL SEND YOU A REPLACEMENT FREE OF CHARGE! After a bunch of back n forth arguing, Frost lying & scamming me, they even accused me of ruining my own chain They finally agree to replace the chain they ruined. But they no longer carry it, so THEY offer to replace my 8.5mm Hollow w/ 8mm Semi-Solid. I agree, sent back the ruined chain & waited WEEKS for the replacement 3rd times the charm, right? WRONG! Frost sent me a DIFFERENT style chain, a SMALLER one (7.5mm) I let Mirna know & she said Frost Management decided to send me a smaller, “more tightly wound” chain to ensure I wouldn’t have any more issues. WOW! So Frost Mgt. just decided to send me a different chain without telling me or asking my opinion/permission after we had an agreement? After I leave a negative review, Lana w/ Frost Mgt quickly reachs out to me. She apologizes for everything & says to send the chain back & they will “MAKE ME A BRAND NEW CUSTOM CHAIN”. She promises to send me pics & a video to get my approval before shipping it. I agreed & send the chain back for the 4th time Once Frost got it back, they say they won’t start making my new chain until I update my review & that its store policy. BLATANTLY HOLDING MY CHAIN HOSTAGE UNTIL I CHANGE MY REVIEW! Since when did reviews become more important then customers getting what they PAID for & are promised? & what company has a policy where its ok to BLACKMAIL customers by holding their property hostage in exchange for updated reviews? Its now been 3 months, we made a new agreement on a replacement & I wanted to be done with it all. So I stupidly agreed & changed my review to 5star with a shout-out to LANA so they could start making this new custom chain 2wks later, LANA says my chain is finished & will ship it out. She sends dark/blurry pics & a grainy video which purposely didn’t show any detail. But in the pic I noticed a marking on the chain. A distinct marking that my OG chain had… Would she really be trying to pull one on me? After EVERYTHING?! I tell her I DON’T approve & ask for better pics & a clear video. I also tell her I suspected she’s trying to send me my OG chain instead of the one we agreed on. I was upfront & gave her the chance to stop playing games & send me the right chain Lana’s response is panicked & she tells me “This has gone on long enough” & that she already shipped the chain, even tho she promised to wait for my approval. She tells me that not to contact her anymore on this # as shes no longer comfortable discussing company matters on her personal cell… Even tho SHE reached out to ME on that # I swear to God, LANA & FROST 100% SENT ME BACK MY OG HALLOW CHAIN. AFTER AGREEING TO REPLACE IT WITH AN UPGRADED 8.5MM SEMI SOLID CHAIN THAT WAS MADE JUST FOR ME. I HAVE PICS & VIDEOS W/ DATES BUT TOOK IT TO 4 WELL KNOW JEWELERS WHO ALL CONFIRMED THAT ITS HOLLOW. ALSO THAT ITS NOT NEW & HAD 15+ LINKS POORLY REPAIRED Misrepresenting & lying about what I was given, deceptive business practices & purposely committing consumer fraud! See pics for some of LANAs blatant lies, deceitful tactics & trying to scam me first hand. I’ve bought 3 chains from Frost & this is the thank you I get for being a loyal customer. Absolutely disgusting & I think it’s illegal
Frost Nyc 1 star review on 24th August 2024 Frost Nyc 1 star review on 24th August 2024 Frost Nyc 1 star review on 24th August 2024 Frost Nyc 1 star review on 24th August 2024 Frost Nyc 1 star review on 24th August 2024 Frost Nyc 1 star review on 24th August 2024 Frost Nyc 1 star review on 24th August 2024
Helpful Report
Posted 10 months ago
1
Unverified Reviewer
Defect in my chain I sent it back for repair I’m not happy with repair because it’s not like the original chain. I think it will break where they did the repair don’t look the same
Frost Nyc 1 star review on 6th June 2024
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Posted 1 year ago
5
Verified Reviewer
Thanks again to Mirna for helping me feel comfortable at the time of purchase, and for making sure I could get my necklace in time. I love it she also sent me pictures and videos once it was done so I could see it before I got it.
Frost Nyc 5 star review on 13th March 2024
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Posted 1 year ago
5
Corey
I’ve made several purchases from Frost NYC they have provided excellent service!!! I had one issue with Frost NYC on my first purchase, and one of the owners personally called me and rectified the issue. Quality Products, great service, and fast turnaround times with shipping. Thank you Frost NYC for your exceptional business!!!!
Frost Nyc 5 star review on 30th January 2024 Frost Nyc 5 star review on 30th January 2024
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Posted 1 year ago
5
Harris Adina
Cant be more happier with my purchase. Thank you again. The Figaro solid gold looks great on me. Can't stop looking in the mirror now, lol. Peace!
Frost Nyc 5 star review on 17th July 2020
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Posted 4 years ago
5
Verified Buyer
Thank thank
Frost Nyc 5 star review on 14th June 2020
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Posted 5 years ago
5
Matt Spin
This was the first time I have ever purchased from Frost NYC and very happy with the whole experience. I emailed them back and forth asking a ton of questions and they responded back in a timely manner, answering all my questions, and giving me even more details them I knew to even ask. I decided to purchase a Rolex 36mm Datejust with the diamond bezel. The watch was in excellent condition just as they promised it would be. I love my watch and will definitely buy from Frost NYC again. Thank you guys for making it a pleasure to buy online from you.
Frost Nyc 5 star review on 29th April 2019
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Posted 6 years ago
5
Eugene Ramos
All I can say is I’ve never purchased a better quality necklace than from FrostNYC. Nick is a very kind and honest man. The necklace I purchased the second time was I little shorter than I wanted so I sent it back and Nick added to it just like he said he would. Nick and Izzy are the most honest people to do business with. I recommend FrostNYC to anybody. They did just what they said they would. Very impressed with Nick and Izzy.
Frost Nyc 5 star review on 24th January 2019
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Posted 6 years ago
5
Gabriel Valdes
I got a solid 10k Cuban link chain. It’s beautiful and you can feel that it’s an investment. I’m very happy.
Frost Nyc 5 star review on 19th January 2019
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Posted 6 years ago
5
Verified Buyer
Got my boyfriend a genuine Cuban Gold necklace for Christmas. Safe to say he absolutely loves it. It’s beautiful, well-made, and even the packaging was stunning. Frost NYC is priced well, has great packaging, and every order arrives on time. Highly recommend.
Frost Nyc 5 star review on 19th January 2019
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Posted 6 years ago
5
Verified Buyer
I purchased a necklace for my boyfriend and it is absolutely gorgeous. He loves the piece and never wants to take it off. I Highly recommend Frost NYC and I look forward to purchasing from them again in the future.
Frost Nyc 5 star review on 13th January 2019
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Posted 6 years ago
5
Jose Vega
Very happy costumer. Will purchase again very soon
Frost Nyc 5 star review on 2nd December 2018
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Posted 6 years ago
5
Tanisha Shepherd
Purchased item on Sunday received by Wednesday very satisfied.
Frost Nyc 5 star review on 23rd October 2018
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Posted 6 years ago
4
Prentis Covington
I like frost New York because you have so many options right at your fingertips.. they have many different styles choose from. And the service is real good I received my product within 2 days after purchasing it.
Frost Nyc 4 star review on 17th October 2018
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Posted 6 years ago
4
Yilida Quinones
great customer service.
Frost Nyc 4 star review on 15th October 2018
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Posted 6 years ago
5
Jeffrey Parchment
Truly incredible quality and outstanding service. I recently purchased a 26" Solid 14k Chain and the quality is impeccable as well as the assistance offered by the staff being that I Was in town for a very short time om vacation. they did everything possible to meet my request. After seeing the Store in person I am at ease knowing the legitimacy and security involved and I am reassured for making any more purchases online until I am able to return to Nyc. 10/10
Frost Nyc 5 star review on 17th September 2018
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Posted 6 years ago
5
LUIS ALDANA
Fast shipping... wonderful item. 30 inch 15.5ml 162grams 14k gold
Frost Nyc 5 star review on 16th September 2018
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Posted 6 years ago
5
Verified Buyer
Best online jewerly purchase ever!!! 100% authentic gold and diamond jewelry. CD
Frost Nyc 5 star review on 12th September 2018
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Posted 6 years ago
5
Jose Rivera
Got my chain & was very pleased with it
Frost Nyc 5 star review on 6th September 2018
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Posted 6 years ago
5
Ron Stachurski Jr
Outstanding .. expect nothing but the best , fastest and exceptional product .. will be returning to purchase braclett to go with my bad ass Jesus chain and pendent
Frost Nyc 5 star review on 3rd September 2018
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Posted 6 years ago
5
Ashley Wylie
This is my second purchase from the company. My 7.5mm 20inch solid Cuban link looks beautiful on my neck
Frost Nyc 5 star review on 27th August 2018
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Posted 6 years ago
5
Verified Buyer
I ordered an bracelet for my partner for our anniversary and it was perfect!! Just as I expected! Fast delivery and great product! I’ll be ordering again soon
Frost Nyc 5 star review on 13th August 2018
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Posted 6 years ago
5
Joandry Figueredo
Amazing chain
Frost Nyc 5 star review on 10th August 2018
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Posted 6 years ago
5
Verified Buyer
Bought a rose gold bracelet which are hard to find. . Easy process. Good customer communications. Great product delivered as described weight, metal, etc. Very nice packaging. I have had compliments on the bracelet.
Frost Nyc 5 star review on 6th August 2018
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Posted 6 years ago
5
Daniel Ratleff
Real flava love it dropped about 1500 between both. But I would've liked for the ruby charm to have a 10k stamp on the back of it,other then that,awesome. Will buy more.
Frost Nyc 5 star review on 6th August 2018
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Posted 6 years ago
5
Carnell Kendrick
They have very nice jewelry and fast delivery
Frost Nyc 5 star review on 6th August 2018
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Posted 6 years ago
5
Verified Buyer
Everything was dope.
Frost Nyc 5 star review on 31st July 2018
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Posted 6 years ago
5
Andy Gonzalez
Great service and quality Frost Nyc is the truth 🙏🏽🙏🏽🙏🏽
Frost Nyc 5 star review on 19th July 2018
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Posted 6 years ago
5
KEITH THOMPSON
REAL QUALITY AND GREAT CUSTOMER SERVICE THE SELL TOP NOTCH JEWELRY AND STAND BEHIND THEIR SALES
Frost Nyc 5 star review on 17th July 2018
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Posted 6 years ago
Frost Nyc is rated 4.4 based on 1,743 reviews