
Shipping & delivery
delivery methods	Postal Service, Courier
average delivery time	Next Day
on-time delivery	Greater than 87%
accurate and undamaged orders	95%
Customer Service
communication channels	Telephone, Email, Live Chat
queries resolved in	Under an hour
customer service	3.93 out of 5

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Matt S

Verified Buyer

"This was the first time I have ever purchased from Frost NYC and very happy with the whole experience. I emailed them back and forth asking a ton of questions and they responded back in a timely manner, answering all my questions, and giving me even more details them I knew to even ask. I decided to purchase a Rolex 36mm Datejust with the diamond bezel. The watch was in excellent condition just as they promised it would be. I love my watch and will definitely buy from Frost NYC again. Thank you guys for making it a pleasure to buy online from you."

Helpful Report

Posted 6 months ago

Eugene R

Verified Buyer

"All I can say is I’ve never purchased a better quality necklace than from FrostNYC. Nick is a very kind and honest man. The necklace I purchased the second time was I little shorter than I wanted so I sent it back and Nick added to it just like he said he would. Nick and Izzy are the most honest people to do business with. I recommend FrostNYC to anybody. They did just what they said they would. Very impressed with Nick and Izzy."

3 Helpful Report

Posted 9 months ago

Gabriel V

Verified Buyer

"I got a solid 10k Cuban link chain. It’s beautiful and you can feel that it’s an investment. I’m very happy."

4 Helpful Report

Posted 9 months ago

Verified Buyer

Anonymous

Verified Buyer

"Got my boyfriend a genuine Cuban Gold necklace for Christmas. Safe to say he absolutely loves it. It’s beautiful, well-made, and even the packaging was stunning. Frost NYC is priced well, has great packaging, and every order arrives on time. Highly recommend."

1 Helpful Report

Posted 9 months ago

Verified Buyer

Anonymous

Verified Buyer

"I purchased a necklace for my boyfriend and it is absolutely gorgeous. He loves the piece and never wants to take it off. I Highly recommend Frost NYC and I look forward to purchasing from them again in the future."

Helpful Report

Posted 10 months ago

Jose V

Verified Buyer

"Very happy costumer. Will purchase again very soon"

Helpful Report

Posted 11 months ago

Tanisha S

Verified Buyer

"Purchased item on Sunday received by Wednesday very satisfied."

1 Helpful Report

Posted 1 year ago

Prentis C

Verified Buyer

"I like frost New York because you have so many options right at your fingertips.. they have many different styles choose from. And the service is real good I received my product within 2 days after purchasing it."

1 Helpful Report

Posted 1 year ago

Yilida Q

Verified Buyer

"great customer service."

Helpful Report

Posted 1 year ago

Jeffrey P

Verified Buyer

"Truly incredible quality and outstanding service. I recently purchased a 26" Solid 14k Chain and the quality is impeccable as well as the assistance offered by the staff being that I Was in town for a very short time om vacation. they did everything possible to meet my request. After seeing the Store in person I am at ease knowing the legitimacy and security involved and I am reassured for making any more purchases online until I am able to return to Nyc. 10/10"

2 Helpful Report

Posted 1 year ago

LUIS A

Verified Buyer

"Fast shipping... wonderful item. 30 inch 15.5ml 162grams 14k gold"

Helpful Report

Posted 1 year ago

Verified Buyer

Anonymous

Verified Buyer

"Best online jewerly purchase ever!!! 100% authentic gold and diamond jewelry. CD"

1 Helpful Report

Posted 1 year ago

Jose R

Verified Buyer

"Got my chain & was very pleased with it"

Helpful Report

Posted 1 year ago

Ron S

Verified Buyer

"Outstanding .. expect nothing but the best , fastest and exceptional product .. will be returning to purchase braclett to go with my bad ass Jesus chain and pendent"

1 Helpful Report

Posted 1 year ago

Ashley W

Verified Buyer

"This is my second purchase from the company. My 7.5mm 20inch solid Cuban link looks beautiful on my neck"

Helpful Report

Posted 1 year ago

Verified Buyer

Anonymous

Verified Buyer

"I ordered an bracelet for my partner for our anniversary and it was perfect!! Just as I expected! Fast delivery and great product! I’ll be ordering again soon"

1 Helpful Report

Posted 1 year ago

Joandry F

Verified Buyer

"Amazing chain"

1 Helpful Report

Posted 1 year ago

Verified Buyer

Anonymous

Verified Buyer

"Bought a rose gold bracelet which are hard to find. . Easy process. Good customer communications. Great product delivered as described weight, metal, etc. Very nice packaging. I have had compliments on the bracelet."

Helpful Report

Posted 1 year ago

Daniel R

Verified Buyer

"Real flava love it dropped about 1500 between both. But I would've liked for the ruby charm to have a 10k stamp on the back of it,other then that,awesome. Will buy more."

2 Helpful Report

Posted 1 year ago

Carnell K

Verified Buyer

"They have very nice jewelry and fast delivery"

Helpful Report

Posted 1 year ago

Verified Buyer

Anonymous

Verified Buyer

"Everything was dope."

1 Helpful Report

Posted 1 year ago

Andy G

Verified Buyer

"Great service and quality Frost Nyc is the truth 🙏🏽🙏🏽🙏🏽"

1 Helpful Report

Posted 1 year ago

KEITH T

Verified Buyer

"REAL QUALITY AND GREAT CUSTOMER SERVICE THE SELL TOP NOTCH JEWELRY AND STAND BEHIND THEIR SALES"

Helpful Report

Posted 1 year ago

SULAIMAN R

Verified Buyer

"Just bought another Rolex dial and I couldn’t be happier! Thanks again Nick!"

1 Helpful Report

Posted 1 year ago

Jason S

Verified Buyer

"My order can on time and everything was on point"

Helpful Report

Posted 1 year ago

Randy K

Verified Buyer

"It was so easy payments are low.my chain looks better in person will be buying more I’m vary happy Keep up the good work"

Helpful Report

Posted 1 year ago

Iriene J

Verified Buyer

"Their customer service was amazing! I live in the Virgin Islands, so I was a bit concerned with the shipping length/time. They replied back to my concerns rapidly. The packaging is astonishing and secured! I got exactly what I asked for! I will be shopping with them again very soon! PLEASED CUSTOMER!"