“Not impressed, no order has been sent nor any type of reply to my email asking if they are sending my trial... had to skip the first subscription because Fuzzball have not sent the trial for my cats to try... how can you commit to £900 per month subscription when Fuzzball do not send the trial tins...
Also.. when it states that your order will arrive in 1-3 business days once trial order placed and you receive no acknowledgement of despatch for now over 3 days or a reply to a chaser email and with your subscription renewal date in a few days, how can any cat owner be expected to ween their cats onto a new food and see if if they find it palatable too!
The stress this causes ... especially with such a high value montly cost, your subscription date and trial received dates are too close together especially if Fuzzball are not going to fulfil their legal obligation to send the I have paid for.”
