Furdeco have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
My recliner was delivered on time and installed comptently and quickly! A few minutes only. Chair price was good value. Delivery excellent. Thank you
”
- Mike A
“
Excellent service from the telephone order to the delivery.The items are exactly as required and the price very competitive.
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- Anonymous
“
Price and delivery good. Best value and discount code. Delivery communication good.
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- Anonymous
“
Retailer informed me that delivery was set for Monday however Furdeco were unable to deliver until the following day and were quite blunt when telling me that they were ‘not in my area’ on Monday.
”
- Anonymous
“
Delivery on time and polite friendly delivery man.
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- Anonymous
“
Good communication and polite considerate delivery personnel.
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- Jules
“
Totally stressed out now, if not here by next week will need to cancel my whole order and get a refund.
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- Gwyneth Davie
“
I wasn't happy because this large box was in the way and also, Aldi would not process the approx £200 refund until it was collected.
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- Anonymous
“
I contacted Screwfix and received a refund.
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- Anonymous
“
Retailer informed me that delivery was set for Monday however Furdeco were unable to deliver until the following day and were quite blunt when telling me that they were ‘not in my area’ on Monday.
Delivery day was very different. Very polite delivery staff who made sure I was happy with the condition of the product before they left. Also placed it where requested within our house which meant I didn’t have to man handle it to its final location. Very happy with this part of the service
”
- Anonymous
“
Excellent service, kept informed throughout the service. Very friendly and accomodating staff. Courteous and polite.
”
- Rakesh
“
Great service, arrived on time, very helpful people, they assembled my furniture in minutes!
”
- Anonymous