Furdeco Reviews

Name: Furdeco
Rating: 4.14

4.1 Rating 580 Reviews

78 %

of reviewers recommend Furdeco

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Metrics

4.1

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Furdeco 5 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service - avoid! Never received item. Gave up after 3rd failed attempt and cancelled order with the supplier. Thankfully ordered via credit card”

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Posted 1 week ago

“Unhelpful jobsworths. Turned up outside the delivery window and then refused to help get a large / heavy item to where I needed it to be, unlike JL, DPD, etc., who I’d also been receiving deliveries from in the process of furnishing a house. Will avoid like the plague in the future.”

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Posted 1 week ago

“2 young lads delivery team D54 M209 rang to say there would be 15 mins to my home were on time very helpful thank you”

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Posted 3 weeks ago

“If I could give zero stars, I would!!! Awful company! AVOID at all costs! Can never get through to their contact centre, and when you go after over an hours wait, they are absolutely useless! Are your staff even trained?? Received a text to say Hebridean carriers will deliver my sofa the following day, waited in all day and nothing arrived. Called furdeco whom said sofa was with Hebridean carriers and should have been delivered that day and was told to call them and given their number. Called other company and they were fantastic, Margaret went above and beyond to help me. They had not even received my order from furdeco. Margaret contacted furdeco and was told they planned to deliver my item to them that Friday (3 days later), so why on earth did furdeco tell me an other courier had it when in fact they still had it. Hebridean haulage kept my details and said the would contact me when they received sofa. Which they did, the following Tuesday (nit Friday) I received a call from Ellie at Hebridean carriers, to let me know they’d receive my sofa, delivery date was arranged for Thursday, delivery arrived on time and delivery driver was very helpful and professional. Thank you Hebridean carriers for all you good work and help, truly appreciated.”

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Posted 1 month ago

“Order was for chair (45kg) and settee (87kg) but for reasons unknown delivered on separate days, items brought through rear gate and left on patio for myself wife and I, both OAP’s, to get into house and assemble ourselves then dispose of packaging. Delivery staff polite enough but that was it.”

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Posted 1 month ago

“my delivery arrived ok 3hrs early which was helpfull nice polite gents thankyou”

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Posted 2 months ago

“Five Scheduled Deliveries. None took place. I received confirmation texts and emails including time slot. The first two Scheduled Deliveries I received a reschedule on the morning of expected delivery. The three other failed deliveries I had to chase them up. Their Customer Service is appalling. On some calls you will wait for 25 minutes and an automated message will advise no one is available and cut off. When you do eventually speak to someone they are very unhelpful. Promise the world and fail to deliver anything. After three weeks and five failed deliveries with the item never leaving the warehouse, The Range cancelled my order. Moving things around in your personal life including kids, work, school runs on five separate occasions is anxiety filling and frustrating when the item never arrived nor even leaves a warehouse. I will now check who the delivery company is before ordering online.”

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Posted 2 months ago

“Terrible experience – avoid if you can I had a really frustrating experience with Furdeco. Trying to reach their call center was a nightmare — I was stuck in the queue behind 17 or 16 people, and just as I finally reached the front, the line broke. No call back, no help. The delivery wasn’t made on time, and rescheduling was an absolute headache. Their customer service was completely unhelpful, especially when I explained I’d be travelling for the Easter holiday. I tried to rearrange the delivery 3–4 days before Easter, but they flat-out refused. Overall, the lack of communication, poor support, and rigid service made this one of the worst delivery experiences I’ve ever had. I would not recommend using Furdeco”

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Posted 3 months ago

“They just don't deliver your order sits in their warehouse until you cancel it with the supplier.”

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Posted 3 months ago

“Delivered a two-motor electric recliner chair for post-op convalescence. Two young guys brought it and installed it in an upstairs bedroom, before leaving they tested it to make sure it was working properly. Prior to arrival they phoned to say they were an hour and a half away, and arrived exactly on time at the start of the 3-hour window I had been given a few days before. Efficient, clean and polite service - and they took away all packing materials and boxes etc. con complaints - excellent service.”

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Posted 4 months ago

“Efficient service. On time . Pleasant blokes.”

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Posted 4 months ago

“Polite, friendly, good communication with delivery time and on time with delivery. Thank you guys 😁”

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Posted 4 months ago

“Terrible first experience with this company. They failed to deliver my entire order yesterday, only two boxes arrived instead of three. I wasn't even aware until one of their delivery crew called me some 15 minutes after to say they had forgotten to deliver the third part. Almost 24 hours in & no further communication, I am now without a bed because the missing box contains all the fittings & part of the frame. Can someone please do their job & get back to me, when will I receive the third part of my order? A customer should not have to chase anything up, it is terrible practice.”

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Posted 4 months ago

“Perfect delivery clean tidy and swift. Everything handled with care. I do not understand where all the poor reviews come from unless people expect more than they pay for.”

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Posted 5 months ago

“Furdeco delivered initial item with deep gash on the side. It had to be returned. On the second delivery with a wide 3 hour window I had stepped out and got a call from them saying they were ten minutes away. I asked if it were possible to shift the delivery so I have more time or if I should rush back. They said I’d get a call shortly to let me know. After a few minutes I got a call from a far less friendly individual to ask if I was in. When I said I wasn’t I was informed they were too close and don’t wait so I would need a redelivery. I decided to rush back. Said okay and legged it. Only to find out from a neighbour that they never showed up. They confirmed this when I called them. Said they marked it declined in the system and then they charged the company I ordered from £40 for the redelivery. Slightly on the scam line without actually crossing it. The company said they tried their best to reason with Furdeco but got nowhere. Of course these costs are passed on to the customer. I’m sure when one’s item comes in good order with good notice so you’re not in the shower or indisposed or out for a coffee you won’t find any issue with the company. But when that slips it falls hard. I would avoid Furdeco. It’s within their ability to call much beyond 10 minutes and also to at least show up. At the very least they can improve their customer service as a start because at the back end it’s completely none existent.”

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Posted 5 months ago

“Faultless service delivered to my home on two separate occasions recently Contacted me by phone around 5 mins before delivery (time slot already confirmed by text). Excellent service.”

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Posted 5 months ago

“Polite and efficient delivery service”

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Posted 5 months ago

“Driver phoned me 30 mins before delivery, both blokes were polite and efficient. As per agreement with the seller(Bisley), cabinets were delivered upstairs to the room of choice, unpacked for checking and all packaging taken away. Excellent service, well done lads!”

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Posted 5 months ago

“The product is excellent but one of the driver,s does need a bit of a cheer up,not very friendly at all.”

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Posted 5 months ago

“Two guys turned up to collect three items of furniture that had to be returned. Very courteous and helpful.”

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Posted 5 months ago

Furdeco is rated 4.1 based on 580 reviews