Furdeco Reviews

Name: Furdeco
Rating: 4.13

4.1 Rating 581 Reviews

78 %

of reviewers recommend Furdeco

Company Reviews

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Metrics

4.1

Based on 581 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Furdeco 5 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept in the loop and delivered on time. Friendly delivery team too”

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Posted 9 months ago

“They kept me updated at all times when the delivery would be we’re very quick and very prompt can’t fault them would be more than happy for them to deliver for me again”

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Posted 9 months ago

“Very nice men and helpfull”

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Posted 9 months ago

“Have just received delivery of my new recliner chair. Extremely helpful and friendly delivery guys. I am very happy with the chair and the service that i have received. M214 GAU&AV”

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Posted 9 months ago

“Two extremely rude “men” turned up to deliver our wardrobe yesterday and expected my girlfriend and her disabled mother to unload the two 41.6kg parcels from their van! Perhaps these guys are in the wrong career path if they’re not up to whatever standards you believe you have as a company.”

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Posted 9 months ago

“Prompt and excellent delivery by a very polite and obliging team.”

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Posted 9 months ago

“E-mailed delivery details then on actual day called to advise time of delivery. Pleasant staff who carried the heavy radiators into my property as neither myself or my husband could have managed it.”

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Posted 9 months ago

“Delivered on time . The two man delivery team were very polite and really knew what they were doing. The large 3 seater sofa was brought into the house assembled and put into place. Brilliant ,could not ask for more.”

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Posted 9 months ago

“The men where friendly and respectful, they ensured I was happy before leaving.”

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Posted 9 months ago

“Efficient on time and courteous”

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Posted 9 months ago

“Great service and very helpful from M214 Gaurav. Helped with the sofas into the house and with care and attention. Thank you Gaurav”

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Posted 10 months ago

“The delivery was spot on and I got a phone call 15 minutes before the delivery took place within the specified time slot. They were extremely polite and made sure they removed shoes when taking the divan upstairs to the bedroom having first removed the old one. Overall very pleased with the service. Well done Furdeco.”

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Posted 10 months ago

“Great job from start to finish 👏”

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Posted 10 months ago

“I was told sideboard would arrive fully assembled. Delivery men told me they had put the legs on. Thought it was shorter than I expected but took their word for it. Today I found legs in a package in the drawer. Being a 82 year old disabled person there is no way I can attach the legs on my own. Probably going to have to pay someone to do it for me. Appalling delivery.”

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Posted 10 months ago

“Great guys M214 nothing was too much trouble”

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Posted 10 months ago

“Unfortunately I had a bad experience with this company. I contacted them very early to arrange delivery in the hopes I could arrange a time and date to suite. I agreed a date and clearly stipulated delivery needs to be conducted after lunch in the PM. I then patiently waited two weeks. The day before intended delivery arrived and i received a message notifying me delivery of said package will be in the morning. I contacted customer services and informed them this wasn't agreed, to which they responded the time cannot be changed and I would be looking at approximately another 2 weeks to reschedule the delivery. So i then had no choice but to rearrange work, and childcare. The day came and they were an hour late! Terrible customer care, would definitely look to steer from”

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Posted 10 months ago

“Furdeco sent me a text on Saturday 10/08/24 to arrange collection on the 12/08/24. The time slot i was given for a collection was between 12-15, this was not convenient. They said contact them by phone to change if any problems. By the time i picked this text up it was to late to phone as they are only available till 3.pm Monday to Saturday. I phoned first thing Monday morning and left message. I received a text at 12.04 to say they would be with me in around 40-90 minuets. They clearly did not pick up my message. They then phoned me from the office and i told them again it was not convenient, i was told they would get back to me with an alternative date.The collection was arrange through The Range. The item was being sent back due to damage and missing part. I have been in touch with The Range several times who tell me they have emailed Furdeco a few times but they are still waiting for a response. It is now 12 and i am still waiting.”

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Posted 10 months ago

“Good delivery on date arranged and within 3 hour time slot agreed. Two person delivery both men were pleasant and helpful.”

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Posted 10 months ago

“excellent, efficient customer service. Friendly efficient delivery men”

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Posted 10 months ago

“Pre-advised of eta, on time, very pleasant and helpful delivery guys.”

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Posted 10 months ago

Furdeco is rated 4.1 based on 581 reviews