The worst company I have ever dealt with – lazy, incompetent, and unhelpful. I had to repeatedly chase just to get my delivery slot for two sofas. Eventually, I was given a timeframe the day before – perfect. On the delivery day, however, the drivers tried to turn up early and then told me I hadn’t read the text properly, despite me showing them the message that proved otherwise. They eventually agreed to return at the scheduled time, as I was at work. When they did turn up, they claimed the sofas were “too heavy” and beyond what they could carry – something they should have known before even loading them onto the van. They then attempted to take a photo of just a small section of the driveway to claim it was too narrow, until I caught them out and advised the company of what they were doing. Next came a series of excuses: first the rain (despite it only being light and intermittent), then once the rain stopped, they reverted back to claiming the driveway was too narrow. All the while, they blocked a public access lane and sat in their van for 45 minutes eating lunch, fully aware they were preventing access to a house where a terminally ill lady lives. In the end, the company simply refused to deliver the sofas properly. They claimed the items were too heavy and they would leave them at the end of my driveway by the road, in the rain, as they are 'my problem'. When the sofa company called to say this was unacceptable, they drove off. Ironic when their company slogan is Reputation delivered.... Absolutely disgraceful service from start to finish. I will provide an image below that shows thw rain was intermittent and for the most part it was sunny.