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Furdeco Reviews

4.0 Rating 414 Reviews

76 %

of reviewers recommend Furdeco

Company Reviews

4.0

Based on 414 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Furdeco 5 star review on 11th April 2024

Furdeco 5 star review on 11th April 2024

Furdeco 1 star review on 4th April 2024

Furdeco 1 star review on 4th April 2024

Furdeco 5 star review on 5th December 2023

Furdeco 5 star review on 2nd November 2023

Furdeco 5 star review on 31st August 2023

22

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless. Make sure you furniture seller does not use these rude unhelpful morons. No customer service, no listening to what I asked for failed to even remotely consider me a customer and try to help me with scheduling a delivery over the holiday period. Totally untrustworthy and unhelpful.”

Posted 1 year ago

“I had garden furniture delivered by mistake as the online order had been cancelled so it had to be returned to Aldi. They told me Furdeco would be in touch to make arrnagements to collect it. They didn't get in touch so after a few days, I phoned them and arranged for the pick up to be on the following Monday. Instead, I received a text on Monday telling me it was going to be Wednesday. I called them to be told that it was because of a vehicle breakdown and that the pick up had been rescheduled (without discussing it with me first) to Wednesday, at about 8.00am. I wasn't happy because this large box was in the way and also, Aldi would not process the approx £200 refund until it was collected. Come Wednesday 10.30, no-one had been in touch. I rang them to be told that there had been a 'system glitch' and it would now have to be Friday. These people are incompetent and have quick and ready, weak excuses to try to cover it up. Their poor performance doesn't reflect well on Aldi and I'll certainly think long and hard before I buying anything else from Aldi requiring delivery.”

Posted 1 year ago

“Rude customer service assistant. I missed 5 calls within a 47 min window, whilst working. I caught up with these calls and replied YES to the text to confirm delivery. The very rude individual that took my call said purely "well you missed the slot because you didn't respond in time and you will need to wait until we return to your area". When I clarified this time scale - I was brushed off and I enquired further, tomorrow a week a month, they said "might be next week." Absolutely no understanding, empathy or customer skills, with an abrupt tone. Please retrain this member of staff to talk kindly and appropriately and upskill them in good telephone manner. I don't appreciate being given a 'tough-luck' attitude. Completely unprofessional. I only hope when my goods arrive, there is no damage seeing the other views on this site from other customers.”

Posted 3 years ago

“They came to collect a dining room suite that had to be returned and turned up with a van full of furniture. Complained legs were not removed from table but even if they were there wasnt room on already full van. Left without taking items. Why on earth turn up at 7.40 am with a van full of deliveries. What did they think they were collecting? Dolls house furniture?”

Posted 3 years ago

“Appalling customer service. Don’t respond to emails, calls.....truly shocking.”

Posted 3 years ago

“Rudest delivery drivers I've ever met.”

Posted 4 years ago

“They have damaged two Debenhams sofas on two separate by unpacking them using knives. Unsafe and dangerous I have now tweeted and written to the guardian on this company. Do not use them. Six months after purchasing these two sofas I am left with only a slashed damaged item and no apology from Furdeco”

Posted 5 years ago

“Very disappointing service. Rude and uninterested. Started shouting on the phone in my house. Aggressive and unhelpful approach. Would not recommend.”

Posted 5 years ago

“ZERO STARS!! This isn't a service, it is a joke. No customer service at all. Impossible to speak to anyone on the helpline. My order was cancelled and no one informed me. My original order was from Taps UK and they should reconsider their choice of courier company because it gives them a bad name too. APPALLING. DO NOT USE FURDECO!!!!”

Posted 5 years ago

“Absolutley appalling company to deal with! Took over a week for them to confirm a delivery time and date despite 2 or 3 calls to their "help line". On the day of delivery they phoned to say they would be arrivinng 2.5 hrs earlier than arranged which meant frantic phone calls to family for someone to be in. When the item arrived it was BROKEN. The team did not seem too concerned and even asked "SO DO YOU STILL WANT IT THEN?". Called "help line" and again they seemed less than concerned and were not over appologetic. Its now nearly a week since my online retailer replaced the order for delivery by Furdeco and still not heard a word from them! ABSOLUTE DISGRACE.”

Posted 5 years ago

“It was meant to be a two man delivery, but one attempted to lift my 55kg sink through my doorway on a trolley, banging the door, and my cooker. When opened, the sink was cracked from one end to the other. Not surprising as it obviously needed two men to deliver it. The driver stood next to the van stretching his legs and came nowhere near the house to help. I now have to wait until after Christmas for furdeco to deliver the replacement sink ( three weeks).Terrible experience from a company which doesn’t understand the meaning of white glove delivery. They should google it.”

Posted 4 months ago

“Furdeco is the worst delivery company . Furdeco has refused to deliver my goods . Its been 2 months now.”

Posted 8 months ago

“Furdeco is the worst delivery company in the UK . Customers should be aware and protect their mental health by not dealing with this company or asking a retailer to deliver your goods with this company . They are full of half truths and do not care about you . Most especially their management staff like supervisor in their complaints department . This company projects half truths , does not respect customers concerns and notifications . They will drive you crazy . A company with no tracking system . They expect you to be at their beck and call and wait at home for days to receive your goods .very impolite , rude , lieing staff including their management. They will not release goods to your neighbours even when you notified them. They will not adhere to notes left on the account by the customer. They will want you to be calling them and still will not follow agreements reached over the phone. Deal with them at your peril! It will cost you both your time and money and mental health . .The delivery never took place . To punish me , the goods were returned to retailer . act was supervised by their manager - complaint department. A department saddled with resolving customer complaint but doing the opposite by deepening customer aggravation. Date of experience: 20 July 2023”

Posted 9 months ago

“If I could give zero I would. The delivery drivers have lied about ringing our doorbell and just driven off without attempting to deliver the furniture. When you speak to people on the phone to resolve they are just foul, awful awful service and the customer service is abysmal. Speaking to the company we bought from about cancelling as I don’t want anything to do with this clown company. They’re a rude patronising joke.”

Posted 1 year ago

“Very polite and placed in room of choice. Excellent service”

Posted 1 year ago

“DO NOT USE FURDECO The operating system they use is supporting frauds during delivery. They send you a message informing you for the date of delivery. No description of what you expect (in case of multiple packages) or tracing number. You take an afternoon off work to accept the delivery and they do not turn up. No communication. When eventually you get hold of them (they have my mob number register on their system so they see who is calling and what they have delivered to the address), they told me it was delivered. Advised me to contact the retailer. The retailer provided me with a receipt of the item being delivered. On this document I can state it is not my signature and not my name. There is a camera system at the estate so I can confirm there was nothing delivered on the day. FURDECO do not share their complaint procedure. They provide an email delivery@furdeco.co.uk but never got back with a reply. STAY AWAY from this company”

Furdeco 1 star review on 4th February 2023

Furdeco 1 star review on 4th February 2023

Posted 1 year ago

“I wanted to give zero stars. Furdeco delivered a garden umbrella to my house. They arrived in a large van and decided to bring it up my drive despite it clearly being too large for the drive. On the way down, they broke bushes and left a scrape all the way down my drive. Despite the noise it caused, they drove off failing to stop and see the damage. This was the answer from their complaints department. We are saddened to hear of your experience. However, there are no prior notes to advise us not to drive up the driveway and nor was this expressed to the delivery crew ahead of delivery. Unfortunately, we would be unable to offer a resolution at this point. So apparently, you have to tell them not to bring a huge van up a narrow drive as they are not able to come to that conclusion for themselves. Absolute cowboys - avoid”

Posted 1 year ago

“Shocking service, failed delivery twice and blamed their client for there lack of competence. Never use these if you want to stay in business. Never called us and expected us to have a crystal ball!”

Posted 1 year ago

“I had one of the worst customer service experiences I have ever had, interacting with any company, with Furdeco. This is what happened: - I ordered a bed from My Furniture specifically due to the fact that it was available immediately and was meant to have been delivered on Thursday 21st October, ahead of some elderly visitors coming to stay with us - Furdeco arranged a delivery slot for Thursday morning; I arranged to be at home all day on Thursday in order to receive the delivery - No-one showed up all day. By the afternoon, I was beginning to get worried, so I called Furdeco, who told me that delivery failed because a lady turned them away from the property. I told them that this was absurd as I was home all day and there was no lady at home. They then changed their story and said that someone talked to them through a doorbell camera and turned them away; once again this was absurd, because I do not even have a doorbell camera at my property. (I suspect that they attempted delivery at the wrong address, probably my neighbour's house, but rather than owning up to that, they repeatedly claimed that they attempted delivery at the correct address and implied that I was lying or mistaken). - Furdeco Customer Service then failed me appallingly time after time and effectively continued to lie to me. The earliest re-delivery they would arrange was 4 days later. Manny promised me he would escalate to a Manager and call me back before the end of the day on Thursday. He never called me back. I actually called back to speak to him on 2 more occasions on Thursday afternoon but was told "he's on a break, he'll call back". It never happened. I then spoke to another 'advisor' on Friday morning because Manny wasn't working; he promised to send me photo evidence of the delivery drivers visiting my property, which he never did. He also promised me a callback after speaking to a Manager, which never happened In summary: - I wasted a day of my life waiting at home for a delivery which never appeared - I ended up without a bed in time for my elderly guests and they will end up sleeping the entire duration of their visit on the floor - I've wasted hours on the phone to Furdecco with zero success - I've endured the stress and frustration of being lied to and being made false promises by this company's incompetence This is the first time I have dealt with this company and hopefully the last. I would seriously re-consider ordering anything from a retailer that uses this incompetent company as their delivery partner.”

Posted 2 years ago

“AVOID AT ALL COSTS Furdeco delivered me damaged furniture, an oak chest of drawers and 2 bedside cabinets, dumped it in my bedroom then left before I could check the delivery then forged my signature on the delivery note. I contacted the furniture company who arranged for Furdeco to collect the furniture a week later, 2 men turned one man attempted to carry an oak chest of drawers downstairs on his own, scuffing my landing and chipping paint of the wall. Then Left abruptly. I contacted Amardeep at Furdeco who called me a liar and told me the delivery driver picked the furniture up from outside my house as I wasn’t in. In all Furdeco damaged my furniture and then damaged my house to the tune of 200 quid then insulted me. DO NOT USE FURDECO”

Furdeco 1 star review on 13th August 2021

Furdeco 1 star review on 13th August 2021

Furdeco 1 star review on 13th August 2021

Furdeco 1 star review on 13th August 2021

Furdeco 1 star review on 13th August 2021

Furdeco 1 star review on 13th August 2021

Furdeco 1 star review on 13th August 2021

Furdeco 1 star review on 13th August 2021

Posted 2 years ago

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Furdeco is rated 4.0 based on 414 reviews