Furdeco Reviews

Name: Furdeco
Rating: 4.04

4.0 Rating 417 Reviews

76 %

of reviewers recommend Furdeco

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Metrics

4.0

Based on 417 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Furdeco 5 star review on 11th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic pleasant friendly put sofa together and put it in place in living room really good service highly recommended.”

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Posted 4 months ago

“6.40am on a Saturday morning and one of your vans is delivering. Loud voices and slamming of doors. Nobody delivers this early. Absolutely ridiculous. Many people are in bed”

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Posted 4 months ago

“Very good service delivered on time,I was asked if I wanted to unpack and put together myself,when I said your supposed to do it they just got on with it,they did a really good and quick job,but they did charge me for taking the packaging away”

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Posted 4 months ago

“Delivered ten minutes before allotted time. So a big thank you as we did not have to hang about waiting.”

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Posted 4 months ago

“We were kept up to date and given a delivery slot. The driver rang to let us know he was on his way and he was very polite and friendly”

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Posted 4 months ago

“I was happy with the service received, from the initial communication right to the actual delivery. I was notified of the delivery date a few days ahead, followed by allocated time slot a day before. There was the option to change the date and time but as I didn't need to do it, I can't comment on how easy or difficult it is. Two gentlemen arrived with my new mattress on time, both were polite. They took it upstairs, I don't know whether it was included in the service or not, but either way I was very grateful that they did.”

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Posted 4 months ago

“My recliner was delivered on time and installed comptently and quickly! A few minutes only. Chair price was good value. Delivery excellent. Thank you”

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Posted 4 months ago

“Managed to change date of delivery without any problems. Notified the day before with a three hour slot.Delivered on time and helped to bring it in the house”

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Posted 4 months ago

“Delivered mattress on time, took all packaging away and placed the mattress in room where I needed it. Excellent service.”

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Posted 4 months ago

“Excellent friendly and efficient service, Kept very well informed of delivery time, Couldn't have wanted better”

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Posted 4 months ago

“It was meant to be a two man delivery, but one attempted to lift my 55kg sink through my doorway on a trolley, banging the door, and my cooker. When opened, the sink was cracked from one end to the other. Not surprising as it obviously needed two men to deliver it. The driver stood next to the van stretching his legs and came nowhere near the house to help. I now have to wait until after Christmas for furdeco to deliver the replacement sink ( three weeks).Terrible experience from a company which doesn’t understand the meaning of white glove delivery. They should google it.”

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Posted 4 months ago

“Furdeco was supposed to deliver my bed last week - I was provided with a 3 hour time-slot and waited at home to receive my order however, it didn't arrive. Furdeco informed me that the delivery van broke down when I contacted them afterwards - unfortunately, I received poor customer service rearranging a delivery slot and they have yet to answer my queries outlined in the emails that I sent them.”

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Posted 4 months ago

“Great, very happy with delivery polite and professional 😁”

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Posted 4 months ago

“At first wrong side chaise delivered, not furdeco fault but within a week they delivered the correct sofa from furniture box and were more than helpful, very polite and brought the sofa to 1st floor and set it up and took all packaging away, excellent service, very happy 😊”

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Posted 4 months ago

“Great delivery experience (from Robert Dyas) good communication via texts and emails beforehand. On time and the guys brought the arm chair up 12 stairs and placed in the room of my choice. Very polite and respectful. Highly recommend this company :)”

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Posted 4 months ago

“Having ordered some furniture from the Range, I subsequently found out that Furdeco was the chosen delivery company. I received an email late on Sunday night that my delivery was being sent Monday morning between 7-10am. As I was due a work this gave me no time to make any arrangements as the telephone hours were 9am -3pm. I phoned them later to explain the situation and said they would arrange another date. Same scenario happened the following day, I awoke to go to work saying it was being delivered between 7-10. A week has passed so I phoned them to arrange delivery. They said they could not give me a date and someone would contact me. Very poor customer service.”

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Posted 4 months ago

“Still waiting on chairs collected from supplier on 21st. Communication by email says ‘they apologise and will be in touch’. Chairs are supposed to be the answer to mobility problems and required urgently. Why any company would use these ‘shippers’ is beyond me?”

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Posted 4 months ago

“Was told delivery would between 9am and 12pm. Delivered on time at approx 10.15 and they phoned 30 minutes before they arrived which was really helpful. Two very helpful and polite delivery men. Thank you.”

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Posted 4 months ago

“Having a nightmare with my delivery from Beliani a dinning table and chairs, it has sat with Frudeco the delivery company since Monday 27th November. Called on Wednesday 29th and they could not tell me when I would receive my delivery. I have Emailed countless times no one is responding. Moving house on Friday 8th Dec. When I ordered it said it would be delivered the 30th November latest. Totally stressed out now, if not here by next week will need to cancel my whole order and get a refund. So disappointed and annoyed now.”

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Posted 4 months ago

“Very polite gentlemen took the bed up to room and assembled it there and then. Took all the rubbish away”

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Posted 4 months ago

Furdeco is rated 4.0 based on 417 reviews