I am disabled,, 2 lovely kind delivery men brought my new chair, unpacked it and set it up ready for me to use. They left the box in case I wanted to return it. I did and another 2 kind men came to collect the chair, they taped the flat packed box together again and packed up the chair. On each visit they rang with a 30 minute arrival time. I was still waiting for the returns label from debenhams, I'd told furdeco I didn't have it should i cancel and rebook but they brought a label with them. Both visits went off without problem and I wouldnt hesitate to recommend this company,, thank you all again