Today at 10:10 AM, I received a call from your delivery team while I was in a meeting. I immediately disconnected from the meeting and called back—only to be placed in a queue. While I was on hold literally 1 minute later, I looked out my window to see the van already driving away. In total, they waited no more than one minute before leaving. I even ran down the street to catch them, but they did not stop. When I finally reached a team member by phone, he told me he would ask them to return. This was just five minutes after they had left my building, yet the delivery team flatly refused, citing their “schedule.” They had already marked the delivery as failed, despite not giving me a reasonable opportunity to accept it. To be clear: I rearranged my entire day to be home for this delivery. For the team to provide a single minute’s grace before abandoning the delivery is not only unprofessional but also utterly disrespectful of customers’ time. At no point was I given notice that they were on their way, which would have allowed me to be ready at the door. I now have no choice but to rearrange my commitments again for Friday, hoping this time the delivery team will allow more than 60 seconds for me to walk downstairs. Am I expected to camp outside my building to ensure they stop long enough to fulfill their obligation? Even Hermes managed a more reliable service than this. I trust your performance statistics look excellent today thanks to this so-called “completed” delivery attempt—but it comes at the expense of basic professionalism and customer respect. This was, without exaggeration, the most inconsiderate and frustrating delivery experience I have ever encountered.