Furniture Village Reviews

“ Manager very reluctant to issue refund. ”

“ My Mum paid £3000 for a rise recliner and after being in her home for less than three months it stopped working. When I arrived there were sparks coming out of the chair, enough to cause a fire. For the sake of my Mum's safety and for her reassurance she wants a refund but you are telling her to get a solicitor. What a disgusting way to treat a customer..... ”

“ Absolutely awful service. Sofas delivered in the wrong colour. Ripped within a week. Customer service a joke. Both instore and on the phone. Refused a refund ”

“ Agreements along the way for damage refunds, return refund & goodwill payment for inconvenience caused, but final email was £100 short. ”

“ As many people have found to their cost , this shoddy bucket shop consider themselves above any consumer rules as they totally ignore them Fortunately I came across a FB group, “let down by Furniture Village” where I located over 1,500 people with issues against them too!! I obtained an independent report that found MANY problems with the suite, further highlighting appalling workmanship!! We are still awaiting a refund. ”

“ Under the consumer act I am entitled to an exchange or refund but they are ignoring it and will only repair it. ”

“ It’s now been almost a month, and I’ve had to struggle daily to get any updates on compensation, a refund, or an exchange. ”

“ Shocking customer service.. 3k on corner sofa its faulty end piece is a different colour and cushions are different shape on the end... Assessor says no fault.. So we cannot get a refund... He needs a white stick! ”

“ Tried calling Furniture Village phone just keep ringing but no answer trying to get refund which I did nt receive the furniture but they have not sent me my refund ”

“ But the worst part? The general manager, Steve, yelled at me over the phone when I tried to get a refund! The customer service is beyond terrible, and the products are misrepresented and faulty. ”