“
We spent £1,800 on a dining table and chairs from Furniture Village, expecting good quality and reliable service — what we got was a complete nightmare.
”
posted 1 month ago
- Jiten
“
Appalling customer service! Purchased a £650 mattress only for it to develop what I can only call trenches on both sides, so bad you can’t turn over and despite a 4 inch topper and a duvet you can clearly see a mound in the middle.
”
posted 2 months ago
- Anonymous
“
Absolutely appalling service.
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posted 2 months ago
- Curtis Whalley
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There customer service is very poor in dealing with issues.
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posted 3 months ago
- Anonymous
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The mattress was faulty, so I called FV aftercare service, which was followed by me sending pictures of the mattress which collapsed at the edges.
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posted 3 months ago
- Matt
“
Absolutely horrendous aftersales customer service and in store at Stevenage. Our Sofa is faulty and confirmed by their own Technician, yet they still refuses to do anything about it. Will never shop FV again or recommend it.
”
posted 4 months ago
- Anonymous
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Communication has been lacking; I have not received any updates from customer service and had to reach out myself to learn about the delays.
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posted 5 months ago
- Karen
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An absolute disgrace of a company… have been waiting 5 months for delivery of a table & 6 chairs… usual excuse of ‘shipping’ issues! Manager in-store very rude & customer service useless.
”
posted 5 months ago
- Anonymous
“
An absolute disgrace of a company… have been waiting 5 months for delivery of a table & 6 chairs… usual excuse of ‘shipping’ issues! Manager in-store very rude & customer service useless.
”
posted 5 months ago
- Anonymous
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Their customer service is very bad once they have sold the product.
”
posted 6 months ago
- Anonymous
