“I ordered a pair of football shoes a month ago, didn’t receive anything. Customer service is ZERO. I wouldn’t buy a kick in the butt from this morons.”
“My new football boots started to unglue after the first training session (on both legs). I wrote a friendly request to exchange the boots, sent pictures, explained where it was used, which ground etc.
Futbolemotion first wanted to convince that they cannot exchange or do a refund due to "international market". After I explained to them that both countries are in Europe, that I know the law etc. they were suddenly able to do a refund, horrible experience...”
“Bought a pair of Adidas Predator FG Fold Tongue for my son
The boots broke within 7 hours of wear.
Asked fir a repair/replace/refund and was offered 20%
£250 for clearly faulty product and I've been ignored for 2 days then told they would not do anything about it and closed the request
********AVOID AVOID AVOID*********
Go to a proper Adidas outlet.”
“Ordered a football strip for my son before xmas they sent the wrong size so I had to return it and they will not refund me and are not replying to my emails and messages .
Can't find any complaints department for them .this company is a scam and needs closed down.”
“Refusing to refund d me for items I have sent back .
Their customer service is a joke save yourself a lot of hassle and avoid this company at all costs!!!”
“I ordered on the 13th of July (13/07/20) and it apparently arrived at my house on the (21/07/20) I can guarantee you It did not I did not get a knock on my door, the person who signed it wasn't even my name. I have contacted UPS and Futbol Emotion and I have got no response I am eventually going to take this to court as money I worked hard for Is just gonna be delivered to a strangers house. Bearing in mind the order did not come to my house, my neighbours or anybody in particular. I had my address, area, postcode and town all written in detail and I still couldn't get my order delivered to my house? This is a blatant scam from this company. I can confirm that it is (23/07/20) and I still don't have my package.”
“Horrible customer service. Slow delivery. Extremely slow email responses. Refused to give a refund for a returned item, because the shoe box was damaged. However, the shoe box was already damaged when it arrived to me, now I'm stuck with a wrong size item and no money. Avoid this website at all costs. It is more worth it to throw your money in the trash.”
