“We have been using Futbol Emocion for years and bought several pairs of elite boots from them and countless football shirts.
This month I ordered a football shirt with player personalisation. I had the package delivered to an InPost locker as I can’t trust the spanish post and it arrived when I was on holiday. No problem. Got a family member to pick it up and I opened it 5 days after delivery. When I opened it I noticed on the back a burn hole. You can also see the burn mark on the letter R and 110% this has been done in the printing process by a team member.
I contacted Futbol Emocion who then proceeded to flatly refuse to send me a replacement. Apparently they have a 48 hr policy to report a problem?! Really? How legit is that? And at Christmas?!! Unreasonable. And even more so when the fault was of their own. So I have a 110€ shirt with a burn and now I will never use them ever again.
Don’t USE THIS COMPANY. In such a competitive market they feel they can provide terrible customer service and con customers. It’s very easy to use someone else. I should have read the reviews, I didn’t. VERY VERY POOR. I have actually opened a case with my credit card due to their lack of correspondence and help.”
“We ordered clothes for the summer camp of Barca…
We ordered clothes for the summer camp of our son. The clothes were too small and they have the policy not to replace clothes (?!?!?!?). Never heard about a online clothes for kids who does not replace clothes..”
“I ordered a pair of football shoes a month ago, didn’t receive anything. Customer service is ZERO. I wouldn’t buy a kick in the butt from this morons.”
“My new football boots started to unglue after the first training session (on both legs). I wrote a friendly request to exchange the boots, sent pictures, explained where it was used, which ground etc.
Futbolemotion first wanted to convince that they cannot exchange or do a refund due to "international market". After I explained to them that both countries are in Europe, that I know the law etc. they were suddenly able to do a refund, horrible experience...”
“Bought a pair of Adidas Predator FG Fold Tongue for my son
The boots broke within 7 hours of wear.
Asked fir a repair/replace/refund and was offered 20%
£250 for clearly faulty product and I've been ignored for 2 days then told they would not do anything about it and closed the request
********AVOID AVOID AVOID*********
Go to a proper Adidas outlet.”
“Ordered a football strip for my son before xmas they sent the wrong size so I had to return it and they will not refund me and are not replying to my emails and messages .
Can't find any complaints department for them .this company is a scam and needs closed down.”
“Refusing to refund d me for items I have sent back .
Their customer service is a joke save yourself a lot of hassle and avoid this company at all costs!!!”
“I ordered on the 13th of July (13/07/20) and it apparently arrived at my house on the (21/07/20) I can guarantee you It did not I did not get a knock on my door, the person who signed it wasn't even my name. I have contacted UPS and Futbol Emotion and I have got no response I am eventually going to take this to court as money I worked hard for Is just gonna be delivered to a strangers house. Bearing in mind the order did not come to my house, my neighbours or anybody in particular. I had my address, area, postcode and town all written in detail and I still couldn't get my order delivered to my house? This is a blatant scam from this company. I can confirm that it is (23/07/20) and I still don't have my package.”
“Horrible customer service. Slow delivery. Extremely slow email responses. Refused to give a refund for a returned item, because the shoe box was damaged. However, the shoe box was already damaged when it arrived to me, now I'm stuck with a wrong size item and no money. Avoid this website at all costs. It is more worth it to throw your money in the trash.”
