“Awful, sold me faulty products, the pic you see happened a few mo ths after purchase. Refused to replace and said it was a manufacturing issue. Unbelievable behaviour. As the seller they are responsible as everybody knows. Avoid at all costs.”
“Avoid at all costs. Absolutely awful customer service. Order two sofas. Delivery postponed 3 times. Only once they bothered to phone to tell us, we had to phone them. Attitude stinks.”
“Was going to purchase 2 sofas but clearly they don't want the custom. Said I couldn't purchase over 3 years ( Despite advertising
this) For the member of staff in question it was clearly too much of an effort to give details. I will say the other member of staff was a lot more pleasant, pity we drew the short straw and got grumpy!!!! Won't be using this store again.”
“Ordered two bedside tables at the end of Aug. Told delivery end of Sept. Nothing arrives. Call them to be told the goods weren't in stock at point of ordering (even though I received an email to say they were) and that there was at least a six month delay (for a bedside table!) So I wasted four weeks waiting for something that wasn't going to arrive. I asked why I wasn't informed and why I only found out by calling them. Reply was 'dont know'. Asked how long refund would take. Reply was 'dont know.' To top it off, no apology. Just awful customer service. For your own sanity, just avoid. Don't be fooled by the positive reviews. Look at the numerous bad reviews to see how they really work - take your money for items that they don't have in stock. Classy.”
“Ordered 2 seat sofa and arm chair in October. Paid in full. Salesman said delivery by early to mid January. However the receipt says 16-18 weeks. 24 weeks later still no furniture. emails go unanswered and don't seem now to be able to contact them by phone.”
“I bought a cuddle seat in August and was told 10-12 weeks delivery. It was 13 weeks before it arrived. Within a week I noticed that the springs on one side have dropped and are not supporting you when you sit on that side and you sit slanying into the arm.. I contacted them and they are sending a technician tomorrow to take a look. They couldn't come sooner because of the Christmas break. I am now worried after reading other reviews if they will actually do anything. I wouldn't advise anyone to buy from them as the quality is not good.”
“Having ordered a 2+3 sofa I was initially happy with the service, had my sofa delivered Nov 2020
On a Friday in the evening I noticed it creaked alot when you sat on it so the next morning I contacted FD homes they arranged for a tech to come out who did the following wk.
I mentioned to the technician that the 2 seater was quite low when I sat on it and this wasn't the case with the 3 seater as it was comfortable.
He opened the seat cushions up and said he would put in his report, 10 data went by and not heard anything so thought I would phone them, after trying 36 times and no answer I decided to go to the store, on arriving store was empty so obviously couldn't be bothered to answer the phones (which I mentioned to the assistant)
I was told that there was nothing wrong with the seating on my 2 seater sofa from the assistant after a few exchanges he said he would send another tech out to take a look.
I drove home, once I was gone I received a phone call from the manager "Nathan"
He told me there is nothing wrong with the cushions on the 2 seater and that they were fine, I invited him to come take a look as how could he know that from the store when he's not seen my sofa,
He said I would have to pay for a tech to come out if I wanted it looked at and was quite rude. I felt he was calling me a liar and his attitude was disgusting, "cocky"
he as good as told me tuff luck like it or lump it.
I explained that I felt because I had paid cash that's it get on with it & stop complaining. It's not like I had the sofa wks/ mths/years I'd had it just one day. I asked them to take the sofa back only was told that isn't an option.
I shall not be purchasing from this company again as most disappointed with the customer service and attitude once goods are received.
So all in all a big let down (have to be fair he did say my sofas are guaranteed for 12mths
Washed my hands of them.
Just to warn others that once they have your money they don't care.”
“No response to complaint sent nearly 3 months ago. Emailed several times plus message on their Facebook page-Purchased expensive insurance recommended by salesman-doesn’t live up the promises.”
