Garden Buildings Direct Reviews

“ Two years after purchase and shed is still “settling” tried to complain and nothing came of it awful products and service . Save your money Would upload warped wood but picture upload not quite working ”

“ Maybe we should've read the description properly but I'm sure it didn't say 'This shed is made of cardboard walls, cling film window and paper roofing 'felt'!' We even had to cut the base down as it wasn't even the correct size for the shed! And the customer service? Second to none! They even offered another roll of the paper roofing felt as a gesture of goodwill, and they said 'only in an attempt to stop the roof from leaking'. ”

“ Shocking service ! Shed turned up broken / paint exploded and with a rude delivery man. Customer service is faceless and they just take your money and then leave you to fend for yourself. Do your self a favour dont use them! ”

“ The customer service for this company is appalling. ”

“ Customer service were very unhelpful and rude and when i asked to speak to a manager i was told that i sound like someone who wants a discount and that no one was in to help as it was 2:30pm on a Friday. ”

“ I contacted Customer services again on 3rd September and was told over the phone that parts were ordered and would be sent within two days. ”

“ Absolutely terrible customer service. It’s impossible to get hold of them. My order is really late. I wish very much that I’d read these reviews first. When they finally deliver my shed I’m dreading it being poor quality like their customer service ”

“ This company doesn't even deserve 1 star! Absolutely awful service. ”

“ Avoid at all costs Waited 4 weeks finally gave me a delivery date Waited in all day never arrived phoned GBD waited 25 minutes no answer went on chat line said courier would call never called Delivery never arrived They soon answer the phone when you place an order I requested a call back on email and chat line nobody contacted me whatsoever So requested a refund waited another 2 weeks for refund Don’t waste your time with this company they take your money but then don’t want to know Maybe a little cheaper but go elsewhere for better service and from what I have read better quality items They never called me or emailed me to apologise at any point Was nearly at a point of doing a charge back on my credit card Avoid ”

“ I'm really disappointed with this company. They delivered some of my shed in wrong size and some was missing. As I called the company about this , they wanted to make picture of it , but how can I make picture, when I don't have it The material and the make from the shed is not worth it , what I paid for it Be careful, when you order something, customer service is very bad . 👎 ”