Garden Buildings Direct Reviews

“ Absolutely appalling!! Rubbish Quality parts and rubbish customer service!!! Avoid this company at all costs if you value your sanity!!!!!!! I’ve only put a one star because I had to! ”

“ After finally getting through to their customer service they sent the wrong piece, which took over a week to arrive. ”

“ Absolutely awful. Not only was delivery delayed but Part of it was delivered damaged and several items missing. Very bad quality. Rung customer service and they said they would email me but I’ve heard nothing so I have to keep ringing and sitting on hold . Do not order from Garden Buildings Direct. ”

“ ⭐☆☆☆☆ Avoid this company — faulty shed, unsafe delivery, and obstructive service Ordered a BillyOh 10x8 Pent Shed from Garden Buildings Direct (Order No: GBD2256376). ”

“ Customer service is awful, you'll only get put through to someone reasonable when you threaten to cancel your order by which time you'll likely be so furious it wont do any good. ”

“ Terrible customer service. Missing multiple parts which have still not been resolved three weeks on. Given repeated vague assurances. Avoid this company at all costs. Atrocious. ”

“ I ordered a garage on the 2nd Feb on a 6-10 week lead time and nearly 14 weeks later I'm still waiting for it. Their customer service team do reply to emails quite promptly, but they can't tell me when I can expect delivery and just say they'll let me know when it's ready. Very frustrating to deal with and would not recommend. ”

“ o not use this company. Shoddy quality wood which was split right through. This was a saturday morning mid way through the build I realised so brought a new piece of timber to continue. They refuse to reimburse and state I should have waited 2 days for the office to open and a week for it to be delivered! Wood is giving my kids splinters. Poor quality, poor service ”

“ Customer service was terrible. ”

“ Beyond unacceptable levels of lateness. Inability of customer service to call back, or contact a manager. Wouldn’t trust any form of resolution if there was an issue with their product, so I’ve cancelled. ”