“Everything, from delivery to product. Wont even start about delivery story.
When I ordered a 10x8 summerhouse, I want the instructions for just this, not 8x8, nor 12x8 or 14x8 or any other measurement. Just my one. Also parts list. just the parts that relate to me. nor instructions with solid roof. I had t&groove, so don’t need it.
Tongue and groove didn’t line up. Lazy workmanship. No need. Pieces of wood chived out. Not enough screws. (Had to buy some) wood facia amongst things in 3 pieces (had to buy another piece to tidy it, like brochure) Glass too long, most wood too short (had to join with other bits). Sent pictures of things I wasn’t happy with. The only thing that they answered and am waiting for replacement was the glass in door. Aftersales makes it so difficult to get answers. Other than all this was reasonably happy with how summerhouse looks. Quality of Plastic glass was quite good.”
“AVOID AVOID AVOID. Sure they may be a bit cheaper then other places but.. theres a reason for that. You'll wish you never fell for their trap.
Their delivery estimates are ENTIRELY FICTITIOUS, 3-4 weeks delivery? 4 months later you'll still be waiting and everytime you complain you'll get the same BS copy paste response. They dont care, they have your money now. Ordered in march to have a nice greenhouse, shed or cabin to enjoy in summer?? NO might be delivered in Nov/Dec once the rain and snow has set in at which point you'll catch pneumonia putting it together.
Jokes aside... Just dont bother, they are a joke of a company and its alll just lies to get your money.
Maybe one day in years to come I'll actually recieve the shed i paid for? Cant speak for quality - shed is currently a figment of my imagination, but im not expecting much”
“The frames of a building panel was not square so the doors will never fit, the company does not care, simply constantly asking for photographs.The overall build quality is vey flimsy. Shame there's no minus stars
Avoid at all costs”
“Dnt no where to start.......AVOID!!!!!!
Disgusting,poor quality wood wrong parts sent thats if they came at all 90% of the ones that did come were damaged, instructions that were sent were for the wrong log cabin I had to make cabin up with parts wrong had to cut them to fit after 4 days of putting it together notice roof purlins missing and tongue and groove roof slats broken from the driver who never gave a crap how he loaded them on his truck with his straps rang them up had to wait a week for parts to come no apology or any thing in the mean time my shed was getting ruined from the rain when parts come was left outside my house never even knocked on door .doors and windows terrible I've spent hours getting them right all rough wood and out of shape .this company goes under 3 different names . Cost me £1640.00 lots of stress and grey hairs. STAY AWAY FROM THIS COMPANY HAVE NO MORALS”
“Poor quality product. Split and bowed parts. Roof pieces not correct size. Damaged fitting packs. Advised on web and by customer services as ready to assemble, when you have to finish construction of the panel pieces yourself. Save yourself time and money SHOP FOR YOUR GARDEN BUILDING ELSEWHERE!”
“Bought a BillyOh Bella summer house from Garden Buildings Direct and wished I looked for more reviews. This is an absolute atrocious piece of kit, which I payed nearly a £1,000 for and I say at most is worth about £300.00. From the moment I got it off a flat bed trailer it was soaked and looked like it had been like that for a while. I ordered the t&g 11mm floor and roof thinking this would be stronger it's not. The floor feels like my foot is going to go though it at any time and because i ordered a 10x8 the floor came in 2x3foot and 1x4foot with different type t&g on the 4 foot and 3 foot. The roof T&g that you had to put together (no problem I thought)not a chance the wood was warped, broken, split and bits missing and hard to push together. The walls had loads of knots in with missing knots, splits,rough edges and who ever fastened the t&g to the wood stutts must have had there eyes closed because not one was level with the edge. The doors wouldn't fit they were too wide should have been 58.3 mine measured at 58.6 each one so 6mm too big (when I went to live chat for help they typed "that's unfortunate".
The glass if you can call it that (see though plastic sheets ) is so thin and weak and cracked when I sneezed on it. The glass surround wooded pieces on the door were so thin, warped and different sizes and even though I blunted my nails ( which are so weak they bend when hammering in and even poundland wouldn't sell) still split the nails just bent and went into the glass cracking it. Lucky for me I work for a company where I can get proper 5mm Polycarbonate sheets and replace the windows before a bird craps on them and puts a great big hole in them. Plus all the other bits and bobs to patch up this atrocity and get it to last through winter fingers crossed .On their web site it has a Manufactered in Great Britain stamp, they should take this embarrassment sign down it's showing the country up.”
