Gardening Express Reviews

“ It has been 7 days of being told it will be delivered and talking on the phone to delivery company and being told yesterday they garantee it will be this morning, to be told this morning that is has been sent back to sender due to damage? I have tried to get hold of Gardening Express and to my emails they respond with a a generic email answering nothing, telling me to not email more than once. ”

“ I purchased over £100 worth in plants and when I got my delivery two of them were came in a very bad condition, after being back and forth with them via emails because you cannot speak to anybody on a telephone, they just washed their hands and they didn’t want to know anything about it. ”

“ Incomplete Delivery and Uncontactable Customer Service I wish I'd read all these other reviews before ordering! My order was delivered (over a week late) missing the two main items – though these were marked as dispatched – they don't provide a telephone number and there is a backlog on responding through their website. ”

“ Plant missing from a delivery. Despatch note showed it had not been marked as being included in the package. When they were emailed they asked for photos of all the plants which had been delivered - why??? I could not send a photo of the missing plant! Clear photos of the despatch note were sent. Since that first initial contact i have not received any further information, despite five further emails to them. ”

“ The delivery service used, DHL, was of course extremely disappointing as well. ”

“ Pyracantha's grown with love & care Left your nursery 11 days ago for a journey of utter despair In a van lost in the Kent countryside going round & round When these beautiful plants should be growing happily in the ground Gardening Express treat customers with contempt & don't care promising to investigate when day after day I am left to wait This is simply appalling behaviour to a customer whom you have caused great distress & one whom will never ever buy again from Gardening Express ! I have given up waiting, issued a dispute with my credit card provider whom will investigate my claim of non delivery & I am confident of getting a full refund. ”

“ Delivery was supposed to be 3-5 working days. ”

“ I took delivery of a 5-6ft Clematis Alpina in very poor condition. Date on delivery note in box confirmed it had been boxed up for 8 days without light & water before it arrived. Reported my complaint to Gardening Express via there in-line firm but never heard back. £80 down the drain. Avoid using Gardening Express at all costs! ”

“ Acer came in loose soil and roots are not connected to dry soil, leaves are dry or burnt, delivery was not at the time suggested, one plant was not delivered, pots all hydrangeas had not flowers as at was on photos. Very unhappy. Avoid the company . Its not good at all. I spent a lot of money in vain Tanya B ”

“ Waited ages for delivery. ”