Gardening Express Reviews

“ Delivery charges £6 not refunded either, order from them only if you are fine with half order delivered. ”

“ Absolutely shocking experience with Gardening Express Limited. I placed an order for trees over three weeks ago for a memorial planting, and despite repeated attempts to get an update, my messages and emails have been completely ignored. The only way to “contact” them is through the bots on their website, which are not only unhelpful but come across as patronising when you’re trying to resolve a genuine issue. There is no real customer service just automated responses that go nowhere. To make matters worse, I was eventually sent a tracking number. When I contacted the courier, they informed me they had only received a request to collect the order, but had not actually received the parcel. So effectively, nothing has even been dispatched. This has forced me to reschedule an important memorial planting, causing unnecessary stress and upset for the families involved. The lack of communication, accountability, and basic respect is unacceptable. Overall, a deeply disappointing experience no contact, no transparency, and no customer care whatsoever. I will not be ordering from them again. STILL NO DELIVERY AND TRYING TO GET A REFUND SEEMS POINTLESS ”

“ I have complaint, feel robbed, the plants are of very poor plant quality, wilted and one is dead on arrival and I had extremely slow delivery. The plants are very tiny than what was advertised, very expensive, I feel robbed as plants are dead, dying and wilted. Please beware it’s a real scam they took 16 days to deliver and now asking me to use my money to resend the dead plants!!! ”

“ Very slow delivery to start, followed by a delivery of plants that were 5cm-10cm tall where they should have been 40cmx60cm Contact customer support and you have to talk to a AI Bot, no phone number no person just generic reply’s. ”

“ 00 pm in the evening as the delivery company said it was still on the van. ”

“ It has been 7 days of being told it will be delivered and talking on the phone to delivery company and being told yesterday they garantee it will be this morning, to be told this morning that is has been sent back to sender due to damage? I have tried to get hold of Gardening Express and to my emails they respond with a a generic email answering nothing, telling me to not email more than once. ”

“ I purchased over £100 worth in plants and when I got my delivery two of them were came in a very bad condition, after being back and forth with them via emails because you cannot speak to anybody on a telephone, they just washed their hands and they didn’t want to know anything about it. ”

“ Incomplete Delivery and Uncontactable Customer Service I wish I'd read all these other reviews before ordering! My order was delivered (over a week late) missing the two main items – though these were marked as dispatched – they don't provide a telephone number and there is a backlog on responding through their website. ”

“ Plant missing from a delivery. Despatch note showed it had not been marked as being included in the package. When they were emailed they asked for photos of all the plants which had been delivered - why??? I could not send a photo of the missing plant! Clear photos of the despatch note were sent. Since that first initial contact i have not received any further information, despite five further emails to them. ”

“ The delivery service used, DHL, was of course extremely disappointing as well. ”