Gardening Express Reviews

Name: Gardening Express
Rating: 1.18

1.2 Rating 241 Reviews

4 %

of reviewers recommend Gardening Express

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Metrics

1.2

Based on 241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 25%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week

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Gardening Express 1 star review on 18th September 2025

Zoe Yarde

Gardening Express 1 star review on 23rd June 2025

Donna

Gardening Express 1 star review on 4th May 2025

Frazer

Gardening Express 1 star review on 25th February 2025

Ian Hind

Anonymous

Anonymous // 01/01/2019

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“I 100% agree with the other reviews, Do not use this company, they only want your money. Their customer service is useless. Two of the Standard roses I ordered were dead, I returned them at my expense, but I couldn’t get a refund or replacement from them. You pay for what you get, and this company is S@“!t”

Helpful Report

Posted 2 weeks ago

“Terrible company . Delivered a dead plant late and then contact through a chat bot to complain was hopeless and despite sending all the evidence they needed , photos emails postcode nothing was resolved. My advice buy from some one else”

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Posted 2 weeks ago

“Absolute untruthful cowboys! I got a completely incorrect order, the box was saturated, ARRIVED UPSIDE DOWN, the plants were beyond repair; bare roots with plants i didn’t order, compost like mud all over my conservatory floor, not appreciated as I'm a pensioner! Arrived 12 days late, Email ignored and A1 Chat not functioning, very convenient I thought not to mention, immoral. How can they advertise on UTube!!!!!!”

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Posted 3 weeks ago

“Plant arrived damaged and looking very sorry. It's not possible to speak to a person as customer service is all AI. I won't be buying again.”

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Posted 4 weeks ago

“Terrible waste of money. I ordered 4 plants and 3 were dead upon delivery. Customer service is AI which provided factually incorrect information on delivery dates in an attempt to invalidate my complaint.”

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Posted 1 month ago

“Total waste of money, but worse than that is the frustration of not getting any response from their robotic ' customer care'. My plants arrived in a flimsy cardboard box way below any standard of protection. The plants were literally trashed and had come out of their flimsy plastic pots, most of which had become mis-shaped. Upon opening the box I saw a jumbled mass of plant, root, spilled compost and pots. As I tried to rescue the plants they just fell apart so I had to place them in my compost bin. Had they bothered to acknowledge my complaint I wouldn't be so annoyed, but they have ignored me.”

Helpful Report

Posted 1 month ago

“Very disappointing experience. The plant was not damaged in transit and there were no dried or dead leaves. It was simply sent out with only three leaves in total. Whoever picked and packed the order must have seen the condition of the plant and still decided it was acceptable to send to a customer. What makes this worse is that I previously bought another Heuchera ‘Silver Scrolls’ from the same company and that plant was mature and healthy, just like the other Heucheras I have purchased. The difference in quality was enormous. The customer service has also been extremely poor. Responses are very slow, and the fact that there is no telephone number available for customers to speak to someone directly is bizarre. I have ordered from this company more than once, but after the quality of this plant and the way the complaint has been handled, I will not be ordering again.”

Helpful Report

Posted 1 month ago

“I placed my order on August 31st and didn't receive it until today, September 24th. I'm giving two stars because the order eventually arrived, but the whole experience leading up to that was extremely disappointing. Dispatch time was far too long, communication was poor and the online chat was practically useless! I had to raise tickets several times and struggled to find an email to contact them directly. Just to find out what is happening with my order? I even asked for a refund since my order hasn't been dispatched, yet. After that, I finally received a response but it wasn't accurate. They said that the parcel have been dispatched and there was a “link to the courier site with a tracking number”. Of course, the tracking number wasn't active for a couple of days which was frustrating. The company does offer a big range of products bu customers should be prepared for very long waiting times. As products themselves I can describe them as average. They are acceptable, certainly not impressive enough for the days of waiting and the poor communication! 24 says for “Express”, the name needs some work 🤣🤣”

Helpful Report

Posted 1 month ago

“I am extremely disappointed with the Hydrangea Pimpernel I received from Gardening Express. It was advertised as an XXXL, high-quality plant, but it arrived in very poor condition. The base consists mainly of old, heavily cut woody stems, while the leaves have a grey-white coating consistent with powdery mildew, as well as blackened and damaged edges. The plant is also in a pot that appears far too small for its age and size. Although it has produced some green shoots, its overall condition is unacceptable considering the description and price. I expected a healthy, well-established hydrangea—not a stressed, severely pruned plant requiring immediate treatment and repotting. The photographs clearly show its condition. I would not recommend buying hydrangeas from Gardening Express based on this experience.”

Gardening Express 1 star review on 23rd September 2026

Helpful Report

Posted 1 month ago

“Unacceptable 20-day dispatch delay, non-existent support, and hidden policies I placed an order on September 2nd, and it took an astonishing 20 days just for them to generate a shipping label with DX Courier. To make matters worse, even the day after the label was created, tracking shows the courier still hasn't physically received the plants from Gardening Express. What is the point of ordering plants if they don't arrive when you actually need them? In contrast, every other plant order I placed with different retailers at the exact same time arrived safely within 3 to 5 days. Throughout this entire wait, customer communication has been virtually non-existent. I received automated update emails every Tuesday, but when I reached out myself, I only got an automated message promising a reply in 5 working days—a deadline that came and went with zero response. Finding clear contact information on their site is nearly impossible. They operate entirely online, yet the fact that they do not offer telephone support is hidden in fine print at the very bottom of the page, tacked onto the end of their physical address. They heavily market a "Price Guarantee" and a "5-Year Guarantee," but it is completely unclear how any customer is meant to make a claim or resolve an issue when there is no functional customer service pathway. Extremely disappointing experience.”

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Posted 1 month ago

“Customer service is a push button reply not really interested in listening or responding. Long delivery, delays, and not competitive.”

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Posted 1 month ago

“Non-existent Customer Service. Plants are taking 3 weeks to be delivered (and counting - still not delivered despite being ordered on August 29th ). Do not use this Company”

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Posted 1 month ago

“I placed my order on 29 /08/26, Still being pocessed, Not at all happy.”

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Posted 1 month ago

“Terrible company and uncaring customer service. Ordered some acers because of a lot of promotional ads this summer. I was wary of buying late in the season but all the individual plant reviews on their website were very good. So I placed my orders without concern to take advantage of the offers (Order 701273032). All the plants were in poor shape and one was not even the acer cultivar I ordered ...there is an issue with naming on their website. Customer support was delayed in responding and now their way out is for me to return the plants at my cost and insured too. I said I would pursue the matter with my credit card company instead. I posted my review of the individual plants on their website with my photographs...but these cowboys have not published them. Now I know why there are no poor reviews.”

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Posted 1 month ago

“If I had read the reviews first I would never of bought from this company My plant arrived half dead And tock over 3 weeks to arrive I got incontact with the company Was not interested just said water it and see what it is like in 3 weeks Awful as this was a present Not anymore”

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Posted 1 month ago

“I purchased a pair of standard roses, which took over 25 working days to arrive. They were very poor quality and I took photographs and contacted ‘customer services’ with photographs, showing how they had shrivelled up after less than 2 weeks of receipt. I am a very experienced rose keeper and did everything by the book. It took nearly 2 weeks to get a reply to my first email. Meantime, the roses have died completely within 4 weeks. I sent further photographs of the dead roses to customer services who replied that as I bought the roses as a ‘deal’ (two, rather than two separately), they were not included in their guarantee. I questioned this to be told that as it was longer than 14 days since receipt I had no right of refund or replacement. Totally shoddy customer services! I have never paid so much for roses and have never had such poor specimens. Ever!”

Helpful Report

Posted 2 months ago

“Do not use. Experienced over several orders - plants arrive much later than advised, often damaged, dead or, in one case, simply represented by an empty pot. Customer service is appalling, very slow, and refuse to accept fault without detailed specific photos - given the massive delays in responding, it is impossible to take these specific photos of plants that died several weeks earlier. Overall extremely poor quality products, massive delays, and terrible customer service.”

Helpful Report

Posted 2 months ago

“I purchased 2 x Thuja occidentalis Brabant advertised as circa 140–160cm on 8 March 2026. When they arrived, they were clearly not the advertised size, so I contacted the seller straight away to complain. Rather than resolving the issue, I was asked to send photographs of the plants still in the box. We had already planted them immediately upon arrival because we didn't want them sitting in packaging and potentially dying, so this wasn't possible. I decided to give them the benefit of the doubt and properly look after them. Unfortunately, by July 2026, both plants had turned completely brown and died. So I received plants that were smaller than advertised, raised the issue at the time, and was then left with two plants that didn't even survive a few months. Extremely poor experience and certainly not what I would expect when purchasing plants advertised as 140–160cm specimens. I would not recommend this seller and will not be purchasing from them again.”

Gardening Express 1 star review on 29th August 2026

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Posted 2 months ago

“I ordered 2 Alstroemeria plants from Gardening Express. They arrived in a terrible state, mostly dead, having been despatched on the hottest day of the year and delivery was delayed by the courier. Unfortunately, Gardening Express has refused to provide a refund or replacements despite photographic evidence of the plants in and out of their packaging.”

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Posted 2 months ago

“Quite disappointed, wish I read the reviews before ordering. Plants arrived tightly packed into cardboard boxes, all squashed and some on top of each other, leading to broken plants. Also in the boxes on the plants were two slugs and 1 snail!! I ordered 12 of the same plant and they arrived looking dead, nothing like the photos provided, all cut right down - out of the 12, 1 has survived. So disappointing. Other plants I ordered arrived and were just scraggly stems, so weak they are just floppy. The salvia’s just lay limp on the soil. And others the plants were slimey and rotten. Complete waste of money. Delivery extremely long, plants look like they are from the reduced section.”

Gardening Express 1 star review on 26th August 2026

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Posted 2 months ago

Gardening Express is rated 1.2 based on 241 reviews