Gardening Express Reviews

Name: Gardening Express
Rating: 1.20

1.2 Rating 147 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

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Metrics

1.2

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Gardening Express 1 star review on 18th September 2025

Zoe Yarde

Gardening Express 1 star review on 23rd June 2025

Donna

Gardening Express 1 star review on 4th May 2025

Frazer

Gardening Express 1 star review on 25th February 2025

Ian Hind

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incomplete Delivery and Uncontactable Customer Service I wish I'd read all these other reviews before ordering! My order was delivered (over a week late) missing the two main items – though these were marked as dispatched – they don't provide a telephone number and there is a backlog on responding through their website. And the courier wouldn't engage as complaints have to come from the sender. It now traspires that even though part my consignment was returned to them undelivered, they didn't do anything about this and are now requesting a long list of photographs – including of the paperwork which, several days later, it's a miracle we haven't disposed of.”

Helpful Report

Posted 1 week ago

“Ordered plants arrived in a bad condition. Contacted your company many times, you asked for pictures l supplied two lots at two seperate times. Since then you have stopped communicating with me!! Plants dried out/badly damaged or in poor condition one with all the flowers missing! Flowers weren't in the box so sent out like that! Squashed and rammed into box. I've since sent a few more emails been ignored!! Do not buy from this company they send out poor plants and ignore issues they cause. I've read plenty of complaints l wish I had read them before I wasted 50 on these plants don not buy!”

Helpful Report

Posted 1 week ago

“Plant missing from a delivery. Despatch note showed it had not been marked as being included in the package. When they were emailed they asked for photos of all the plants which had been delivered - why??? I could not send a photo of the missing plant! Clear photos of the despatch note were sent. Since that first initial contact i have not received any further information, despite five further emails to them.”

Helpful Report

Posted 3 weeks ago

“First order of 2 Premium Holly standard trees one started to fade after 6 month the stem had been cut and got infected. Contacted gardening express and was offered ‘2 Premuim standard Holly trees full of berries what arrived were 2 sparce tiny standard Holly trees with berries you could count on one hand. All companies make mistakes but the customer service when asking for return was poor, no collection offered, no pre paid return and no refund until trees returned ( an expensive option due to the size of the box which was significantly bigger than the sparse trees inside). Dreadful service would not buy from them again and definitely not recommend Have tried to leave photos but option not available”

Helpful Report

Posted 1 month ago

“First of all, the way the plants were packaged in the box was very poor. There was no protection for the foliage, which resulted in damage during transit as everything shifted around whenever the box was moved. They didn't even put a "Fragile" label on the box. The delivery service used, DHL, was of course extremely disappointing as well. After I chose to pick up my order from a depot, the tracking number disappeared, and I was unable to track my order anymore. I tried to call DHL, but they don't provide an option to speak with an operator. I wasted my time visiting the depot two days in a row before finally receiving my order, and I never received any notification from DHL at any point. In total, there was a three-day delay caused by them while the plants were damaged inside the box.”

Helpful Report

Posted 1 month ago

“One star is too good for this company the box came damaged plants are damaged and clearly unwell they shouldn't of been sent I contacted them they virtually told me to suck it up and plant them anyway I'm a horticultureist it's not acceptable what they sent for the price never use this company there are plenty of good online nurserys”

Helpful Report

Posted 1 month ago

“Pyracantha's grown with love & care Left your nursery 11 days ago for a journey of utter despair In a van lost in the Kent countryside going round & round When these beautiful plants should be growing happily in the ground Gardening Express treat customers with contempt & don't care promising to investigate when day after day I am left to wait This is simply appalling behaviour to a customer whom you have caused great distress & one whom will never ever buy again from Gardening Express ! I have given up waiting, issued a dispute with my credit card provider whom will investigate my claim of non delivery & I am confident of getting a full refund.”

Helpful Report

Posted 1 month ago

“I ordered 3 Premium Quality Topiary… I ordered 3 Premium Quality Topiary Buxus PYRAMID - circa 100-120cm and a PAIR of Topiary Buxus BALLS - Stylish Contemporary Box Ball PLANTS - LARGE. On 14th of September. The plants were ok but the service has been absolutely appalling. They only delivered the 3 pyramids and a single ball. I’ve contacted them immediately and today 26 October I still haven’t received an answer from them. This is terrible service. You are ordering and pretty much praying all goes well, otherwise forget about something being sorted out…”

Helpful Report

Posted 1 month ago

“Bought some bare root fruit trees from them, on offer. They have failed to grow, I have emailed them to complain, and apparently these specific ones are not covered by their guarantee. A link to their terms and conditions was sent to me, which seem to state they would be covered, and doesn't mention any deals being excluded. Wouldn't purchase again as their guarantee appears to be useless. A couple of family members also ordered the same plants and all theirs have failed to grow as well.”

Gardening Express 1 star review on 13th October 2025

Helpful Report

Posted 2 months ago

“I ordered a Magnolia tree in June 2025, it arrived damaged and broken. I immediately contacted them, with all pictures of the damage. I believed the courier company to be at fault for.their handling. I had an initial response.asking me for evidence whi h they missed given my initial email. I responded back snd never ever heard.back from them. Sadlynit seems that I am.l not the only one who has experienced this poor service.”

Helpful Report

Posted 2 months ago

“Quite simply, I paid for items which they have not delivered. I cannot get my money back. I also cannot get their customer services to respond!”

Helpful Report

Posted 2 months ago

“My experience wasn't pleasant, some wrong products were sent and no matter how u tried to contact their customer service no one gets back to me, I sent at least 10 emails!! No contact number available either.. I will not recommend them to anyone”

Helpful Report

Posted 2 months ago

“I ordered an Albizia Julibrissin Rosea – Silk Tree. It arrived in awful condition — thin, unhealthy stem, broken branches, wilted foliage, and a cracked pot. Packaging was crushed and torn despite being marked as containing live plants. I returned it at my own cost. Gardening Express refunded only the purchase price and refused to cover return postage, even though the plant was faulty. Under the Consumer Rights Act 2015, retailers must pay reasonable return costs for defective goods. Worse, when I tried to resolve this, their support system warned that following up could cause my query to be marked as spam and pushed further down the queue. After weeks of waiting and even sending a formal Letter Before Court Action asking for the return postage and letter costs, they still ignored me. Poor product quality is one thing — but ignoring consumer law and discouraging follow-up by threatening to mark customers’ emails as spam says a lot about their attitude to service. I wouldn’t recommend buying from them.”

Gardening Express 1 star review on 28th September 2025

Helpful Report

Posted 2 months ago

“Ordered two ‘statement’ Cypress trees Advertised as such 150cm tall a pair of trees. Arrived after a lengthy wait, and trees were spindly with huge areas of just trunk and no growth, both trees were small with damage to branches and certainly NOT statement trees! Photos sent to Gardening express with no follow up from them, unable to call as no number! Not at all recommended”

Helpful Report

Posted 2 months ago

“I made an order in May 2025 for trees, roses and some bulbs. Delivery was supposed to be 3-5 working days. Got a parcel after 6 weeks with numerous emails and requests on the website with an automated reply. 2 out of 3 trees were dead, 1 was missing. 3 out of 4 roses were dead. Bulbs were missing. Until today, September 2025, sending emails with no reply or resolution.... The website is complete SCAM as for me. The most awful experience, service and quality.”

Helpful Report

Posted 3 months ago

“If I could give a zero I would. Ordered the xxxl olive tree and received something which certainly didn’t match the description! Contacted them several times and heard nothing back.. no tel number and only contact is the contact form which they ignore. Disappointed, disgusting company!”

Helpful Report

Posted 3 months ago

“Awful company. They don’t deliver the goods, switch off negative social media posts, ignore your emails, lie about issuing refunds. How on earth are they allied to trade without a robust complaints procedure??? Still waiting for refund from goods that should have been delivered in June!!”

Helpful Report

Posted 3 months ago

“Received a half dead undersized not as advertised bamboo plant . Complained to them numerous times . Extremely unwilling to refund or exchange plant . Totally against my statutory consumer rights . Levi the customer service person . Extremely unhelpful and rude . After reading many other reviews and finding out they have been investigated by BBC watchdog . I wished I had never used them. I never will again . Disgusting company.”

Helpful Report

Posted 3 months ago

“Would have given zero if an option - please don’t order from them . Ordered plants in April - took about eight weeks to deliver - arrived crammed into one box - tree 30cms shorter than advertised and damaged with branches broken in box , the remaining plants were dead and have not resurrected. Sent over 50 plus emails and photographs - zero response . Sadly I’ve since seen they were investigated by BBC Watchdog for all the reasons listed - seems they have learnt nothing , how are they still trading - no wonder they don’t have a contact number . Avoid at all costs as you’ll be out of pocket with dead plants !!”

Helpful Report

Posted 3 months ago

“Ordered plants on 26 June 2025, didn't arrive. No response from customer service despite repeated communications from me. No plants and no refund over two months later.”

Helpful Report

Posted 3 months ago

Gardening Express is rated 1.2 based on 147 reviews