Gardening Express Reviews

"I ordered 6 plants, four arrived of which two were worthless. One, a Camelia had its top branches dry and shrivelled and must have been like this when packed, (not watered and left to dry out before packing). The other, a Lilac was not a plant at all, just a root!.\r\nSo I sent a photo of the damaged plants and their enclosed receipt. This was followed by a barrage of questions about packaging, labels on each container and on an on, just making any complaint an impossible problem for the customer. Obviously no intention to replace, just pocket the cash and do nothing!!"

"I purchased: Ash & Steel : 7-piece Heavy Duty Stainless Steel Garden Tool Set - Essential Garden Tools Bundle\r\nThis was for my Son's birthday as he was in the process of buying his first home. Unfortunately he the purchase didn't complete until October 2024 so has not used any of the tools until February 2025. The very first time he used the spade it snapped!!\r\nThe response I recieved was \"Unfortunately, these are not covered by our guarantees\".\r\nRubbish and not fit for purpose, so is the spade!"

"I am disgraced by what i have received. The product does not match the description. I am utterly shocked. The website clearly describes the order being fully grown plant , but they gave us a tinny chopped plant. Please do not use them, they are a scam company, there is no support or contact details. The delivery note clearly said Giant Flowered Mauve Hydrangea, but we got, tinny, non flowered. The delivery note also said, Holy Trees Covered in Berries in Basket, no basket came. They are cheating everyone."

"What cowboys to say the least. Spent over a hundred on plants. They arrived battered, dead, broken stems and dry as.a.bone. no water for transit. They couldn't be saved despite paying over \u00a330 in products to help revive. I contacted gardening express immediately. What a farce.. supply pictures, prove your invoice, etc. despite me providing everything. Then we need to the shipping box. What a load of rubbish.\r\nThen ah well we can offer you \u00a320 refund. No love I want a full refund they are dead!! I want a refund.\r\nThen radio silence. Ten plus emails sent. Clearly now ignoring all communications. I've reported to trading standards and the ombudsman. STAY CLEAR OF THESE CROOKS. Use other sites like roots plants or the garden centre nearby if you don't want the hassle.\r\nI'm happy to provide emails and photographs to prove the poor performance of this disgraceful company. 0 stars would be given if the option were available."

"What cowboys to say the least. Spent over a hundred on plants. They arrived battered, dead, broken stems and dry as.a.bone. no water for transit. They couldn't be saved despite paying over \u00a330 in products to help revive. I contacted gardening express immediately. What a farce.. supply pictures, prove your invoice, etc. despite me providing everything. Then we need to the shipping box. What a load of rubbish.\r\nThen ah well we can offer you \u00a320 refund. No love I want a full refund they are dead!! I want a refund.\r\nThen radio silence. Ten plus emails sent. Clearly now ignoring all communications. I've reported to trading standards and the ombudsman. STAY CLEAR OF THESE CROOKS. Use other sites like roots plants or the garden centre nearby if you don't want the hassle.\r\nI'm happy to provide emails and photographs to prove the poor performance of this disgraceful company. 0 stars would be given if the option were available."

"What cowboys to say the least. Spent over a hundred on plants. They arrived battered, dead, broken stems and dry as.a.bone. no water for transit. They couldn't be saved despite paying over \u00a330 in products to help revive. I contacted gardening express immediately. What a farce.. supply pictures, prove your invoice, etc. despite me providing everything. Then we need to the shipping box. What a load of rubbish.\r\nThen ah well we can offer you \u00a320 refund. No love I want a full refund they are dead!! I want a refund.\r\nThen radio silence. Ten plus emails sent. Clearly now ignoring all communications. I've reported to trading standards and the ombudsman. STAY CLEAR OF THESE CROOKS. Use other sites like roots plants or the garden centre nearby if you don't want the hassle.\r\nI'm happy to provide emails and photographs to prove the poor performance of this disgraceful company. 0 stars would be given if the option were available."

"What cowboys to say the least. Spent over a hundred on plants. They arrived battered, dead, broken stems and dry as.a.bone. no water for transit. They couldn't be saved despite paying over \u00a330 in products to help revive. I contacted gardening express immediately. What a farce.. supply pictures, prove your invoice, etc. despite me providing everything. Then we need to the shipping box. What a load of rubbish.\r\nThen ah well we can offer you \u00a320 refund. No love I want a full refund they are dead!! I want a refund.\r\nThen radio silence. Ten plus emails sent. Clearly now ignoring all communications. I've reported to trading standards and the ombudsman. STAY CLEAR OF THESE CROOKS. Use other sites like roots plants or the garden centre nearby if you don't want the hassle.\r\nI'm happy to provide emails and photographs to prove the poor performance of this disgraceful company. 0 stars would be given if the option were available."