Gardening Express Reviews

"I Brough three boxes of wildflower seeds on shaking out the seeds all that came out was dust I pulled open box to view 2-3 seeds and this is meant to cover 15m square metres, I got told as box is open they cannot help, but in order to see was to open, I said to return other two they said on this good note we will give me a voucher as a good will, I don't want a voucher I want me refund and the postage I paid for there faulty items, I do not want there other plants as don't plan on buying from them again, they refused to help and said all we can offer is a voucher, what bs is this company about, I am also a landscape garden designer with rewards yet they were telling me to take box and that I have to rake the ground first then lightly cover, would help if was any seeds to cover and not saw dust. \ud83e\udd14"

"I Brough three boxes of wildflower seeds on shaking out the seeds all that came out was dust I pulled open box to view 2-3 seeds and this is meant to cover 15m square metres, I got told as box is open they cannot help, but in order to see was to open, I said to return other two they said on this good note we will give me a voucher as a good will, I don't want a voucher I want me refund and the postage I paid for there faulty items, I do not want there other plants as don't plan on buying from them again, they refused to help and said all we can offer is a voucher, what bs is this company about, I am also a landscape garden designer with rewards yet they were telling me to take box and that I have to rake the ground first then lightly cover, would help if was any seeds to cover and not saw dust. \ud83e\udd14"

"I Brough three boxes of wildflower seeds on shaking out the seeds all that came out was dust I pulled open box to view 2-3 seeds and this is meant to cover 15m square metres, I got told as box is open they cannot help, but in order to see was to open, I said to return other two they said on this good note we will give me a voucher as a good will, I don't want a voucher I want me refund and the postage I paid for there faulty items, I do not want there other plants as don't plan on buying from them again, they refused to help and said all we can offer is a voucher, what bs is this company about, I am also a landscape garden designer with rewards yet they were telling me to take box and that I have to rake the ground first then lightly cover, would help if was any seeds to cover and not saw dust. \ud83e\udd14"

"Money back guarantee is a total waste of time. Ordered a plant in may 2022 (lespedoza)and after six months still looks like a twig nothing like showing on website. Cannot speak to anyone other than a bot. And response is I should have to pay to return it to them would not accept photos. Cost of return is too expensive when you are a pensioner will never use them again"

"Before I state what happened to us, I would like to point out that anyone receiving an unacceptable or not as described plant should complaint and ask for a refund, and not be fobbed off. Please read \"The Consumer Rights Act 2015\" article on the MSE site, where this is all explained simply and clearly. If what you have contracted to receive, and what you receive is not broadly similar, then you are entitled to a refund, as the item is \"not as described\". Don't just shrug it off and let them get away with it!\r\n\r\nWe would have been pleased to discuss and negotiate, maybe a partial refund, but no, Gardening Express had to dig their heels in and be stubborn.\r\nThis was our experience (Order # 601269159) ............ \r\n\r\nAwful shopping experience.\r\nOrdered Photinia which looked wonderful online.\r\nWhat we received was a pathetic specimen with only 3 small and sparse branches.\r\nThe top of 1 branch was broken.\r\nNo means of discussing this with a person, so had to spend 1.5 hrs \"chatting\" online.\r\nGot nowhere - apparently the plant was acceptable and therefore return would have to be at my cost.\r\nThey would not accept that the item was \"not as described\" and therefore contravenes the Consumer Rights Act 2015 which states that if an item is not as described, then the seller pays for the return.\r\nIt was talking to a brick wall, and by this time I had been transferred to the Customer Services Manager !!\r\nShe told me the plant was a \"JUVENILE\", and that it would be lovely in a few years time !!\r\nI didn't buy a juvenile plant, and if this is normal practice, then the Consumer Rights Act 2015 stipulates that this key information needs to be prominently stated, and not hidden somewhere.\r\nShe told me that this (the juvenile plant) is clearly stated on the website.\r\nI checked and asked where?\r\nShe refused to answer, clearly a lie.\r\nAbsolutely ridiculous !!\r\nI asked how to raise a complaint, and was told to write a letter.\r\nTheir motto \"refuse to co-operate and make the customer's life as difficult as possible in the hope that they give up\" - (most probably do, but I don't and there will be consequences as a result).\r\nNaturally, the reply to the complaint was \"we will refund\", and not even an apology for the 3 hrs I wasted on this matter, plus the frustration of it all.\r\nAnd they did not ask for the plant back, because they knew they would have to bear the cost of this.\r\nNever again will I order from Gardening Express, and I will make every effort (online and face to face) to share my experience with other gardeners, family, and friends.\r\nThis will be a just reward for Gardening Express who treat customers as if they are totally unimportant."

"Before I state what happened to us, I would like to point out that anyone receiving an unacceptable or not as described plant should complaint and ask for a refund, and not be fobbed off. Please read \"The Consumer Rights Act 2015\" article on the MSE site, where this is all explained simply and clearly. If what you have contracted to receive, and what you receive is not broadly similar, then you are entitled to a refund, as the item is \"not as described\". Don't just shrug it off and let them get away with it!\r\n\r\nWe would have been pleased to discuss and negotiate, maybe a partial refund, but no, Gardening Express had to dig their heels in and be stubborn.\r\nThis was our experience (Order # 601269159) ............ \r\n\r\nAwful shopping experience.\r\nOrdered Photinia which looked wonderful online.\r\nWhat we received was a pathetic specimen with only 3 small and sparse branches.\r\nThe top of 1 branch was broken.\r\nNo means of discussing this with a person, so had to spend 1.5 hrs \"chatting\" online.\r\nGot nowhere - apparently the plant was acceptable and therefore return would have to be at my cost.\r\nThey would not accept that the item was \"not as described\" and therefore contravenes the Consumer Rights Act 2015 which states that if an item is not as described, then the seller pays for the return.\r\nIt was talking to a brick wall, and by this time I had been transferred to the Customer Services Manager !!\r\nShe told me the plant was a \"JUVENILE\", and that it would be lovely in a few years time !!\r\nI didn't buy a juvenile plant, and if this is normal practice, then the Consumer Rights Act 2015 stipulates that this key information needs to be prominently stated, and not hidden somewhere.\r\nShe told me that this (the juvenile plant) is clearly stated on the website.\r\nI checked and asked where?\r\nShe refused to answer, clearly a lie.\r\nAbsolutely ridiculous !!\r\nI asked how to raise a complaint, and was told to write a letter.\r\nTheir motto \"refuse to co-operate and make the customer's life as difficult as possible in the hope that they give up\" - (most probably do, but I don't and there will be consequences as a result).\r\nNaturally, the reply to the complaint was \"we will refund\", and not even an apology for the 3 hrs I wasted on this matter, plus the frustration of it all.\r\nAnd they did not ask for the plant back, because they knew they would have to bear the cost of this.\r\nNever again will I order from Gardening Express, and I will make every effort (online and face to face) to share my experience with other gardeners, family, and friends.\r\nThis will be a just reward for Gardening Express who treat customers as if they are totally unimportant."

"I ordered a lot of plants from this company at the start of lockdown. After they took my money, nothing happened for 10 weeks ... then they delivered several boxes of dead and nearly dead plants. I raised a support ticket on their website (all plants are guaranteed) and received a reply apologising and letting me know tier 2 support would be in touch shortly (raising a ticket is the only way to contact support - no telephone number, no email). A month passed and nothing! In frustration I went onto their Facebook page and began posting details of my experience. I was surprised to then receive a series of messages via Facebook Messenger reassuring me that someone from management would resolve the issues I had faced very shortly. Nothing after a week except the same platitudes and promises. They claim they cannot locate my original support ticket on their system even though I can and have sent them a screen shot of their website showing it and their initial response! Worst company I have ever dealt with. Only gave one star because none is not an option. SCAMMERS - please beware. As others have pointed out, ALL the positive reviews on Trustpilot are \"INVITED REVIEWS\" meaning they were actively sought by Gardening Express after they knew they had delivered what they were obliged to."