Gardening Express Reviews

Name: Gardening Express
Rating: 1.19

1.2 Rating 228 Reviews

4 %

of reviewers recommend Gardening Express

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Metrics

1.2

Based on 228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week

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Gardening Express 1 star review on 18th September 2025

Zoe Yarde

Gardening Express 1 star review on 23rd June 2025

Donna

Gardening Express 1 star review on 4th May 2025

Frazer

Gardening Express 1 star review on 25th February 2025

Ian Hind

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company and uncaring customer service. Ordered some acers because of a lot of promotional ads this summer. I was wary of buying late in the season but all the individual plant reviews on their website were very good. So I placed my orders without concern to take advantage of the offers (Order 701273032). All the plants were in poor shape and one was not even the acer cultivar I ordered ...there is an issue with naming on their website. Customer support was delayed in responding and now their way out is for me to return the plants at my cost and insured too. I said I would pursue the matter with my credit card company instead. I posted my review of the individual plants on their website with my photographs...but these cowboys have not published them. Now I know why there are no poor reviews.”

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Posted 5 days ago

“If I had read the reviews first I would never of bought from this company My plant arrived half dead And tock over 3 weeks to arrive I got incontact with the company Was not interested just said water it and see what it is like in 3 weeks Awful as this was a present Not anymore”

Helpful Report

Posted 6 days ago

“I purchased a pair of standard roses, which took over 25 working days to arrive. They were very poor quality and I took photographs and contacted ‘customer services’ with photographs, showing how they had shrivelled up after less than 2 weeks of receipt. I am a very experienced rose keeper and did everything by the book. It took nearly 2 weeks to get a reply to my first email. Meantime, the roses have died completely within 4 weeks. I sent further photographs of the dead roses to customer services who replied that as I bought the roses as a ‘deal’ (two, rather than two separately), they were not included in their guarantee. I questioned this to be told that as it was longer than 14 days since receipt I had no right of refund or replacement. Totally shoddy customer services! I have never paid so much for roses and have never had such poor specimens. Ever!”

Helpful Report

Posted 6 days ago

“Do not use. Experienced over several orders - plants arrive much later than advised, often damaged, dead or, in one case, simply represented by an empty pot. Customer service is appalling, very slow, and refuse to accept fault without detailed specific photos - given the massive delays in responding, it is impossible to take these specific photos of plants that died several weeks earlier. Overall extremely poor quality products, massive delays, and terrible customer service.”

Helpful Report

Posted 1 week ago

“I purchased 2 x Thuja occidentalis Brabant advertised as circa 140–160cm on 8 March 2026. When they arrived, they were clearly not the advertised size, so I contacted the seller straight away to complain. Rather than resolving the issue, I was asked to send photographs of the plants still in the box. We had already planted them immediately upon arrival because we didn't want them sitting in packaging and potentially dying, so this wasn't possible. I decided to give them the benefit of the doubt and properly look after them. Unfortunately, by July 2026, both plants had turned completely brown and died. So I received plants that were smaller than advertised, raised the issue at the time, and was then left with two plants that didn't even survive a few months. Extremely poor experience and certainly not what I would expect when purchasing plants advertised as 140–160cm specimens. I would not recommend this seller and will not be purchasing from them again.”

Gardening Express 1 star review on 29th August 2026

Helpful Report

Posted 1 week ago

“I ordered 2 Alstroemeria plants from Gardening Express. They arrived in a terrible state, mostly dead, having been despatched on the hottest day of the year and delivery was delayed by the courier. Unfortunately, Gardening Express has refused to provide a refund or replacements despite photographic evidence of the plants in and out of their packaging.”

Helpful Report

Posted 2 weeks ago

“Quite disappointed, wish I read the reviews before ordering. Plants arrived tightly packed into cardboard boxes, all squashed and some on top of each other, leading to broken plants. Also in the boxes on the plants were two slugs and 1 snail!! I ordered 12 of the same plant and they arrived looking dead, nothing like the photos provided, all cut right down - out of the 12, 1 has survived. So disappointing. Other plants I ordered arrived and were just scraggly stems, so weak they are just floppy. The salvia’s just lay limp on the soil. And others the plants were slimey and rotten. Complete waste of money. Delivery extremely long, plants look like they are from the reduced section.”

Gardening Express 1 star review on 26th August 2026

Helpful Report

Posted 2 weeks ago

“I placed an order on 2nd August, which was subsequently divided into two separate deliveries. The first delivery was received on 17th August. Unfortunately, the Acer plants included in that delivery were in an unacceptably poor condition. They had apparently consolidated four pots of Acer for easier delivery, but all of the pots were damaged. The main branches have been bluntly hacked straight across, and the minimal foliage present is severely scorched and dying. Furthermore, the second delivery, which was scheduled for the same day delivery, has not yet arrived as of today(24th August). I found the online contact service to be unhelpful; despite reporting both the delivery delays and the poor condition of the plants I received, I was informed that I would receive a response within three working days, but I have not been contacted since. This entire experience has been quite disappointing. I would advise against purchasing from this website.”

Gardening Express 1 star review on 25th August 2026

Helpful Report

Posted 2 weeks ago

“This is a Scam company and I only wish I had read these reviews before purchasing. I ordered four flamingo trees and after a three week delay received one which was in appalling condition and not fit for purpose. I send this back for obvious reasons to be told I would be charged at 25% restocking fee for the error they had made. Please do not part with your hard earned cash and a tip is to try to contact the director Stuart Bonnet on LinkedIn.”

Helpful Report

Posted 2 weeks ago

“How many companies do you know who have 1.2 Star average review score? WELL WELCOME TO GARDENING EXPRESS! What an awful company to deal with. The products don't arrive and you can't contact anyone. Trying to cancel an order and get a refund has to be done via a 'Chat Bot' and even then the order hasn't been refunded. Seems the only way to teach this company a lesson is start taking them through the small claims court. DO NOT BUY FROM THIS COMPANY. 1.2 STAR AVERAGE REVIEW - Well done Gardening Express you're taking Customer Service & Quality Standards to new lows.”

Helpful Report

Posted 2 weeks ago

“The roses arrived looking quite weak and sparse, completely different from the healthy, lush plants shown in the product pictures. They are very disappointing in person and definitely don't match the online description. I hope they will bounce back next season, but I wouldn't buy this specific plant here again Very disappointed with my order. The standard roses arrived in a pathetic state—sparse, battered, and looking nothing like the healthy, lush plants advertised on their website. Both pots were cracked and broken due to poor handling and weak packaging. To make matters worse, customer service has been completely unresponsive and unhelpful when trying to resolve the issue. Based on this experience, I cannot recommend shopping here. Save your money and buy elsewhere.”

Helpful Report

Posted 2 weeks ago

“I ordered three plants from Gardening Express, all advertised as one-litre plants. I reasonably expected to receive healthy, established, living plants. Instead, I received two stock plants that were little more than bare sticks and a scabiosa that was effectively dead on arrival. I have contacted Gardening Express multiple times and have received no response whatsoever. The quality of the plants was appalling, and the complete lack of customer service has made the experience even worse. Do not waste your money. I certainly will not be ordering from Gardening Express again.”

Helpful Report

Posted 2 weeks ago

“Terrible company. Plant arrived damaged. Took photos which at first they said weren’t clear enough which they were. Weeks later and I’ve had choice to plant it they have said that I can complete a returns and post the plant back!!! Ridiculous never buy from them again.”

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Posted 2 weeks ago

“Got sent wrong items and also tiny plants that were meant to be large. You get a chat bot and no one replied been sending same complaint for 2 weeks everyday and still no response. Delivery took for ever to arrive. Avoid using this company”

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Posted 3 weeks ago

“This is the worst on line plant company. They delay delivery and don’t tell you. When you try to contact them it can only be by chat which they did not answer. You complain and they ignore your complaint. They also deliver when they want even if you are on holiday.”

Helpful Report

Posted 3 weeks ago

“Plants arrived in very poor condition & some were dead! My neighbour a keen gardener helped me to salvage what was there & she was appalled at the poor packaging & couldn't get over the quality of the plants. I took lots of photographs but their system would only let me upload one. My daughter tried as well to upload more & couldn't. It's an Ai what you deal with & it's very frustrating. I wouldn't recommend this company to anyone.”

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Posted 3 weeks ago

“The box was ripped apart and upside down, the plants had suffocated in the plastic bags and are all dead !!!!!!”

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Posted 4 weeks ago

“Very disappointed, after waiting nearly 3 weeks for them to be delivered they arrived practically dead. I will never buy off Gardening Express again and suggest you don't either.”

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Posted 1 month ago

“Absolutely shocking "service" and very poor quality plants. Impossible to get any sort of recompense, either replacement (not that I'd be confident a replacement would be of the required quality) or refund. You lose the will to live, and give up (which is what they want of course). Life is too short to stay the course. Avoid like the plague, very much a rogue trader.”

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Posted 1 month ago

“I am so disappointed with the quality and standard of the plants. I wish I could put the photos on. Heuchera stems broken, 3 different hosta plants with slug eaten leaves, celosia plumosa dying (now dead), etc. Such a waste of money. The company ignored my e mail to them. Wish I had checked trust pilot before ordering.”

Helpful Report

Posted 1 month ago

Gardening Express is rated 1.2 based on 228 reviews