Absolutely terrible company, have bought from these twice now and never again! First time, the plant arrived and looked half dead but we managed to save it and put it down to a ‘one off’. Second time, ordered a supposedly ‘rare, unusual’ clematis (we saw some a few days later at the local garden centre) which was not only expensive but again arrived in a dreadful state looking half dead. Once more we tried to salvage it but this time it never recovered, we contacted customer services expecting a full replacement especially as we’d only had it just over three weeks and was supposedly covered by a guarantee. We provided photographs of the obviously dead and dried up plant only to be asked, by Liam, to send more photos as ‘was hard to tell’ he then told us we needed to post back the dead plant (at our own expense) before they’d post a new one to us. I asked for clarification that we had to send back the dead plant at our own expense and what was the point, only to never receive any more communication. My advice, steer clear of this tinpot company and support your local garden/plant centre instead, you’ll not only receive fresher plants without the expensive postage costs but you’ll no doubt get much better customer service should you encounter a problem. Avoid!