Would have given zero if an option - please don’t order from them . Ordered plants in April - took about eight weeks to deliver - arrived crammed into one box - tree 30cms shorter than advertised and damaged with branches broken in box , the remaining plants were dead and have not resurrected. Sent over 50 plus emails and photographs - zero response . Sadly I’ve since seen they were investigated by BBC Watchdog for all the reasons listed - seems they have learnt nothing , how are they still trading - no wonder they don’t have a contact number . Avoid at all costs as you’ll be out of pocket with dead plants !!