Gardening Express Reviews

Name: Gardening Express
Rating: 1.23

1.2 Rating 129 Reviews

5 %

of reviewers recommend Gardening Express

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Metrics

1.2

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 25%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Gardening Express 1 star review on 23rd June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 8 plants to fill a gap in our hedge. No telephone number to ask questions, but had some email communication to give me an idea of spacing required. All OK so far. Then after ordering, two of my eight plants arrived. Confused, I called to see where the other 6 were? Assured they were coming soon... well four did, three days later. The other two got 'lost in transit' so I was offered a refund. No apology, and nothing done to make amends. The plants themselves were OK but you couldn't make it up!”

Helpful Report

Posted 4 months ago

“I purchased: Ash & Steel : 7-piece Heavy Duty Stainless Steel Garden Tool Set - Essential Garden Tools Bundle This was for my Son's birthday as he was in the process of buying his first home. Unfortunately he the purchase didn't complete until October 2024 so has not used any of the tools until February 2025. The very first time he used the spade it snapped!! The response I recieved was "Unfortunately, these are not covered by our guarantees". Rubbish and not fit for purpose, so is the spade!”

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Posted 4 months ago

“First order and I was very disappointed, ordered houseplants 10 in total, there is only 4 that are what you would call "healthy", not happy at all”

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Posted 6 months ago

“Very poor packaging and plants out of pots and damaged on receipt”

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Posted 7 months ago

“Awful company”

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Posted 11 months ago

“I am disgraced by what i have received. The product does not match the description. I am utterly shocked. The website clearly describes the order being fully grown plant , but they gave us a tinny chopped plant. Please do not use them, they are a scam company, there is no support or contact details. The delivery note clearly said Giant Flowered Mauve Hydrangea, but we got, tinny, non flowered. The delivery note also said, Holy Trees Covered in Berries in Basket, no basket came. They are cheating everyone.”

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Posted 1 year ago

“I ordered a Miscanthus Little Zebra which took 10 days to arrive.It bears no resemblance to the photos showing a vigorous shrub with distinctive markings.This plant is a pathetic drab weed-like overgrown grass.Yea I should return but am disabled and can't face packing it up”

Helpful Report

Posted 1 year ago

“What a rip off company avoid at all costs , ordered two large lavenders and got got two small plants cut back to base in a very large pot, the dim wit at customer services said ignore photo , they grow large , suggested plaster this with owner on linked in , may get a grown up response”

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Posted 1 year ago

“I wish I have read these reviews before making my purchases 🥲 I ordered two Large Salix Flamingo plans at £39.90 plus £6.99 delivery What I expected was 2 full tall plants of 90 to 1.2m high, which was described in garden express’s website However when it arrived there were two 20cm Salix branches sitting on top of two plans sticks instead This is so disappointed and missed leading, I am buying the full plans and not a grafting cut of 20cm Also there’s some small branches that were broken And to return this I have to pay for shipping. I certainly will not order anymore from Garden Express and warn people to be careful of what they are buying before paying for it.”

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Posted 1 year ago

“Pile of rubbish £49.95 for a twig of bamboo this company doesn't care”

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Posted 1 year ago

“GARDENERS BEWARE. Plants were very small, very few leaves and very poor quality. When I complained to the company they said they will improve with growing! In my experience you want the best quality plants to begin with. POOR SERVICE. I will not use again.”

Helpful Report

Posted 1 year ago

“What cowboys to say the least. Spent over a hundred on plants. They arrived battered, dead, broken stems and dry as.a.bone. no water for transit. They couldn't be saved despite paying over £30 in products to help revive. I contacted gardening express immediately. What a farce.. supply pictures, prove your invoice, etc. despite me providing everything. Then we need to the shipping box. What a load of rubbish. Then ah well we can offer you £20 refund. No love I want a full refund they are dead!! I want a refund. Then radio silence. Ten plus emails sent. Clearly now ignoring all communications. I've reported to trading standards and the ombudsman. STAY CLEAR OF THESE CROOKS. Use other sites like roots plants or the garden centre nearby if you don't want the hassle. I'm happy to provide emails and photographs to prove the poor performance of this disgraceful company. 0 stars would be given if the option were available.”

Helpful Report

Posted 1 year ago

“Took weeks for delivery so I had to write multiple emails and then was dumped on my doorstep on a day when I specifically asked for it not to be delivered. Customer service poor. The timings on their website are lies. Refused to give me any sort of refund for the stress and inconvenience. Avoid”

Helpful Report

Posted 1 year ago

“Total shambles of a company , order some hedges and a Japanese maple , the hedges and the other little plants looked like the were thrown in the box with no protection whatsoever then to top.it all I ordered a Japanese maple which was covered in brown spot when it arrived , u sent them pics but apparently they couldn't see the spots and asked for more pics , now they have blocked me so I've had to take it up with bank , plus their attitude stinks , avoid at all costs”

Gardening Express 1 star review on 4th June 2024

Helpful Report

Posted 1 year ago

“Ordered clematis and nemesia the nemesia wad dead and squashed by the nemesia threw it away,they say take photos they said couldnt make it out send again you cant talk to them what a shamble of a company stay well away.”

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Posted 1 year ago

“AWFUL - do not take the risk! The plants you receive are tiny (barely established) and when they arrive are half dead and badly broken. I bought 8 plants, one was a giant daisy for £9.99 (half price apparently) - there was nothing giant about it - you would have got the same in B&Q for £3.99! It had been put in a plastic bag and wedged between two fuschias. Half the (not giant) plant was broken or dead. I raised it with customer services and was advised that it would grow again with the correct care!!! You would be better getting some half dead plants from the local supermarket when they sell them off and seeing if they survive - the sale section where no returns accepted. This is a COWBOY set up and very misleading. Unfortunately it’s not letting me upload the photos on here!”

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Posted 1 year ago

“Wish I'd read reviews first instead of wasting money. Plants nothing like shown on website. Poor quality. Can't believe they were 'reduced 'from £15.95 to £6, not even worth that. Saw established trees in B and M for £10, after I'd received these. Certainly not paying postage to return them, cut my losses”

Gardening Express 1 star review on 17th May 2024

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Posted 1 year ago

“Bought mini fruit tree orchard, ( six mini trees ), When delivered five with buds , sixth one no sign of life. Repotted all six , five responding the sixth dead. Gardening Express customer service saying there's no fault on their side so no recompense. When these trees were packed, whoever packed them, must have noticed the dead tree. I'm refused any refund for this tree. I would not recommend Gardening Express for plants and will buy elsewhere in future.”

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Posted 1 year ago

“I should have put no star but its impossible. Bought goods worth £120 total 6 plants . Only one survived. Begonia is dead, magnolias delivered without roots, roses same. I put them in the ground hoping for the best but all dried out. No guarantee and refunds. So don't waste your time and money . They are not worth it at all. Please avoid !photos available.”

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Posted 1 year ago

“I ordered some Amaryllis bulbs with various other plants. Have used this company for a few years but won’t be using them again. The Amaryllis did not turn up I queried it and as the customer says below you get the third degree but basically they don’t believe you and make it very difficult for you. Won’t ever use again . I am waiting for a small Ofer I placed a couple of days ago . It the delivery guy does not knock on the door open the parcel it will be refused . Two can play this game”

Helpful Report

Posted 1 year ago

Gardening Express is rated 1.2 based on 129 reviews