Name: Gardening Express
Rating: 1.18

“I ordered 12 roses. 5 did not grow. No-one would answer my messages.”

Posted 3 months ago

“Avoid ordering. Im now on day 16 waiting for my order. Other sites are far quicker with deliveries. There's no direct telephone number to resolve the issues quickly, only via email, where there is no quick response. There's no issue waiting, provided you're kept updated. I'm just advised to track my orders, which purely states 'processed' and no other information. For future orders I will take my business elsewhere. Had I know there would be such delays, I wouldn't have placed the order.”

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Posted 3 months ago

“I ordered several Acer plants from Gardening Express and unfortunately my experience was disappointing. The order took almost a month to be dispatched. During that time, I had to contact customer services myself to request an update. Shortly after my enquiry, the order was finally dispatched, which made me question whether it would have been sent at all without my follow-up. When the plants arrived, the compost was completely dry, one Acer had exposed and dried roots, several leaves were dry or damaged, and two nursery pots were completely broken. While I understand that live plants can experience some degree of transit stress, this was beyond the normal wear and tear I have seen when ordering plants online. Customer service refunded a missing packet of Petunia seeds, which I appreciate. However, they maintained that the condition of the plants was consistent with normal transit damage and did not offer any compensation for the condition of the plants themselves. I was also previously sent a compensation link that did not work, which did not inspire confidence in the complaint process. The plants may ultimately recover, and I understand that nursery pots are intended to protect the root system during transit. However, in my view, pots arriving completely broken, together with exposed roots and bone-dry compost, does not reflect the level of quality I would expect. Overall, I was disappointed both with the condition of the order on arrival and with the way the complaint was handled.”

Gardening Express 2 star review on 13th July 2026

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Posted 3 months ago

“Still waiting for my plants. Ordered on 21 June! Won’t be worth planting soon. Summer will have gone. Never again.”

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Posted 3 months ago

“My name is Mr Victor carter.and I placed a order with gardening express on the 18/06/26.order number 701211570.they sent me a email on the 25/06/26 to tell me my order was in the process of being ready to ship to me.but 20 days later still no plants,and no way of contacting them.i have placed many orders with gardening express and spent a lot of money over the years.but never again, they treat customers like mugs .I have been trying to contact them, but you can't no phone number to contact them either.i wished I never placed this order,and never will again.and I want my money refunded and stick their plants.”

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Posted 3 months ago

“Awful company to deal with, if you want plants for this summer then order the year before as their delivery service is awful and try getting a response from them, pay cheap you get cheap.”

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Posted 4 months ago

“After several purchases my recent delivery is awful, dead straggely foliage, leaves yellowing and dying. I paid almost £50 for this order which I woukd walk past if on sale in a garden centre as classed beyond redemption. Good luck if you try to navigate their website to complain its set up for you to fail. Absolutely no more orders from me. Buyer beware.”

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Posted 4 months ago

“Misleading website information and false advertising having spent over £200 with this company who told me wait for growth on the "twigs" they delivered. One plant still really poor and leggy but have been told I have to buy a box to return it to them and pay the return postage. And they will only give a refund on a gift card! Would never buy from you again!”

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Posted 4 months ago

“Misleading delivery information. I ordered based on the advertised 5–10 working day delivery time. Today is the 10th working day, and my order has still not been dispatched. Customer service simply said they are busy and that delivery may take 10–15 working days instead. This is unacceptable. Customers should be given accurate delivery estimates before ordering, not after they have paid. Very disappointing experience.”

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Posted 4 months ago

“Misleading delivery information. I ordered based on the advertised 5–10 working day delivery time. Today is the 10th working day, and my order has still not been dispatched. Customer service simply said they are busy and that delivery may take 10–15 working days instead. This is unacceptable. Customers should be given accurate delivery estimates before ordering, not after they have paid. Very disappointing experience.”

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Posted 4 months ago

“Misleading delivery information. I ordered based on the advertised 5–10 working day delivery time. Today is the 10th working day, and my order has still not been dispatched. Customer service simply said they are busy and that delivery may take 10–15 working days instead. This is unacceptable. Customers should be given accurate delivery estimates before ordering, not after they have paid. Very disappointing experience.”

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Posted 4 months ago

“I ordered plants took weeks to come and what I received was abysmal. Broken little seedlings. No joy after I complained will never order again from them”

Gardening Express 1 star review on 24th June 2026

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Posted 4 months ago

“I bought a wisteria tree, £70 plus delivery. The item arrived battered, leaves falling off, in generally poor condition and not at the height I purchased. I wrote to the company as soon as I opened the item, and provided pictures of the disatisfaction and effected plant. I received a response after chasing, advising me to send photos, and provide all the original packaging pictures to confirm it was bought from them... rude in my opinion when they can see my order, and tracking. I provided this on no less than 6 occasions, totally 20 pictures each time yet they still said they werent good enough. went round and round in circles for over a week, only to then be advised yes they can see there was an issue with the product delivered (despite my somewhat 10 emails and photos. they offered me £10 refund! avoid this company, awful products and awful customer service. The plant is basically dead.”

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Posted 4 months ago

“Extremely disappointed and will never order from this company again. Told 5-10 days delivery but still waiting after 15 days. No update, no number to call, just a chatbot that constantly says customer services will be in contact within 2 days but they never do. Chased every day this week but still none the wiser if or when I’ll receive my order. Will now request a refund which will probably take more than a week to get. Disgusted.”

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Posted 4 months ago

“Wrong plants and arrived weeks later half dead”

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Posted 4 months ago

“Plant delivered late and dead. Difficult to ask for change or refund they will ask for a picture of the unopened box and their complaint letter should be on a postal only. How clever was that? Making it difficult for a customer to file complaint and you will not have a tracking if they received it or not.”

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Posted 4 months ago

“LIke similar reviewers have said the company are not interested in hearing about damaged stock. The box arrived broken and the plants had suffered because of this . Customer service were not interested.”

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Posted 4 months ago

“I was sent dead plants, no buds or flowers and bare branches. I provided photos and every detail they asked for but there is absolutely no customer service, they don’t care at all. Avoid this company at all costs. It is a complete scam.”

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Posted 5 months ago

“My lilac tree arrived dead. No phone number or email to complain . Customer support is anything but no help whatsover”

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Posted 5 months ago

“Dead plants and impossible to get any responses apart from a bot!! Just states upload photos, which ends in error, irrespective of file size!!”

Gardening Express 1 star review on 27th May 2026

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Posted 5 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 25%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week

Gardening Express Reviews