Gardening Express Reviews

Name: Gardening Express
Rating: 1.19

1.2 Rating 228 Reviews

4 %

of reviewers recommend Gardening Express

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1.2

Based on 228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week

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Gardening Express 1 star review on 18th September 2025

Zoe Yarde

Gardening Express 1 star review on 23rd June 2025

Donna

Gardening Express 1 star review on 4th May 2025

Frazer

Gardening Express 1 star review on 25th February 2025

Ian Hind

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointed and will never order from this company again. Told 5-10 days delivery but still waiting after 15 days. No update, no number to call, just a chatbot that constantly says customer services will be in contact within 2 days but they never do. Chased every day this week but still none the wiser if or when I’ll receive my order. Will now request a refund which will probably take more than a week to get. Disgusted.”

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Posted 2 months ago

“Wrong plants and arrived weeks later half dead”

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Posted 3 months ago

“Plant delivered late and dead. Difficult to ask for change or refund they will ask for a picture of the unopened box and their complaint letter should be on a postal only. How clever was that? Making it difficult for a customer to file complaint and you will not have a tracking if they received it or not.”

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Posted 3 months ago

“LIke similar reviewers have said the company are not interested in hearing about damaged stock. The box arrived broken and the plants had suffered because of this . Customer service were not interested.”

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Posted 3 months ago

“I was sent dead plants, no buds or flowers and bare branches. I provided photos and every detail they asked for but there is absolutely no customer service, they don’t care at all. Avoid this company at all costs. It is a complete scam.”

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Posted 3 months ago

“My lilac tree arrived dead. No phone number or email to complain . Customer support is anything but no help whatsover”

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Posted 3 months ago

“Dead plants and impossible to get any responses apart from a bot!! Just states upload photos, which ends in error, irrespective of file size!!”

Gardening Express 1 star review on 27th May 2026

Helpful Report

Posted 3 months ago

“My experience with the company was quite poor. I ordered an Acer and two pyramids for my front door, I didn’t receive any comms on the delivery until I’ve contacted the customer service. Suddenly the delivery became the day after. The delivered plants came in broken pots and all required immediate repotting. The Acer was too weak, very tall with no leaf at all and nothing similar to the picture on website. Customer services asked me to pay for the return and even doing the return. Complete disappointment. Don’t waste your time time and money. Never buy anything from them in the future”

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Posted 3 months ago

“Beware of their emails advertising bargain plants! They were offering bulbs for only £1 so I thought that was great. I ended up adding extras to the order -in all over £50. After 11 days the order finally arrived minus the bulbs I originally ordered. I now suspect this was a scam - they probably never had any intention of sending these cheap bulbs and instead they get you in by offering these fabulous deals. They are not trustworthy. Reporting a problem is also ridiculously difficult as you have to go through a bot who kept telling me that May the 21st was over two weeks since I received my plants (May 16th) and therefore they were not responsible for missing items. I had to argue repeatedly with the bot to explain that 21 minus 16 was 5 days! This took a while. The phone number they supply on their customer service email is non existent too. They really are dodgy.”

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Posted 3 months ago

“Not excepting liability for a plant full off black spot avoid this company at all cost complete and utter nightmare tried 36hrs too resolve but they keep passing the buck”

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Posted 3 months ago

“I ordered 5 plants. Delivery took a while. 3 plants arrived in broken pots. 1 was dead and 1 in a sorry state. Poor customer service too. Don’t order from them”

Helpful Report

Posted 3 months ago

“I purchased 2 standard roses in April which l planted straight away well the roses have no buds on them they are just as l purchased them absolutely nothing surly l should see some buds or leave, waste of my time and my money.”

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Posted 3 months ago

“Had a few plants from you . Just received 2 ipomoea think £7 each plus £7 post.£7 . So small ,just from seedling stage . Last time I will buy from you ,very disappointing”

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Posted 3 months ago

“Absolutely shocking,had to repot all the plants as all loose and damaged, complete waste of money,plants are basically seedlings, complete rip-off.”

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Posted 3 months ago

“£80 for a tree that arrived looking very poor quality. Few leaves that were were infested with aphids. Leaves curling up and dying. Not sure how long this tree with last. £80 totally wasted. VERY difficult to contact and discuss the issue.”

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Posted 3 months ago

“I bought some plants which arrived mostly in reasonable condition. However, beware the GAURANTEE. The devil is in the detail - if you can find it. This was confusing but customer services reassured me me that a 5ft clematis was covered as it had died over the winter. Well actually it never seemed very alive. I was advised to return it at my own expense. Another payment. But all was not as advised. The plant wasn't covered under the gaurantee it now seems. I wont buy from them again and would urge others not to either.”

Helpful Report

Posted 4 months ago

“am writing review here as gardening express post only 5 star reviews on their website. I bought 2 items together, only one item delivered when asked to deliver missing item, refused to re delivered because of their own environment policy , the item delivered was not useful without the other item. Delivery charges £6 not refunded either, order from them only if you are fine with half order delivered.”

Helpful Report

Posted 4 months ago

“Absolutely shocking experience with Gardening Express Limited. I placed an order for trees over three weeks ago for a memorial planting, and despite repeated attempts to get an update, my messages and emails have been completely ignored. The only way to “contact” them is through the bots on their website, which are not only unhelpful but come across as patronising when you’re trying to resolve a genuine issue. There is no real customer service just automated responses that go nowhere. To make matters worse, I was eventually sent a tracking number. When I contacted the courier, they informed me they had only received a request to collect the order, but had not actually received the parcel. So effectively, nothing has even been dispatched. This has forced me to reschedule an important memorial planting, causing unnecessary stress and upset for the families involved. The lack of communication, accountability, and basic respect is unacceptable. Overall, a deeply disappointing experience no contact, no transparency, and no customer care whatsoever. I will not be ordering from them again. STILL NO DELIVERY AND TRYING TO GET A REFUND SEEMS POINTLESS”

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Posted 4 months ago

“Buyers of. Deals beware!!! I ordered a six bundle pillar fruit tree offer. Only 2 have actually grown the rest were dead when I got them as they never sprouted leaves. When I asked about the 5 yr cover I was told it was a deal and no guarantee!! They obviously knew they were selling bad stock.!!! Instead of having a deal I have two spindly fruit trees that have cost £27.99!!! Very disappointed as I have ordered things before at full price and they’ve been brilliant. I won’t buy from them again nor will I recommend their products . Shameful!”

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Posted 4 months ago

“I bought a banana tree from GE, sadly it was diseased with stem rot. I contacted the company and, as they advertise their plants are guaranteed, I felt confident they would either refund or replace. Not so. They informed me that my plant wasn't guaranteed, why, because it had a code not covered by the guarantee, apparently this is explained in the small print. So, this unscrupulous company wriggled out of their responsibility and, after numerous emails with customer service, I got nowhere. Their attitude was arrogant to say the least and very couldn't care less. Avoid and go to a reputable company is my advice. Disgraceful company!!”

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Posted 4 months ago

Gardening Express is rated 1.2 based on 228 reviews