Gardening Express Reviews

Name: Gardening Express
Rating: 1.18

1.2 Rating 241 Reviews

4 %

of reviewers recommend Gardening Express

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1.2

Based on 241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 25%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week

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Gardening Express 1 star review on 18th September 2025

Zoe Yarde

Gardening Express 1 star review on 23rd June 2025

Donna

Gardening Express 1 star review on 4th May 2025

Frazer

Gardening Express 1 star review on 25th February 2025

Ian Hind

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on 2nd August, which was subsequently divided into two separate deliveries. The first delivery was received on 17th August. Unfortunately, the Acer plants included in that delivery were in an unacceptably poor condition. They had apparently consolidated four pots of Acer for easier delivery, but all of the pots were damaged. The main branches have been bluntly hacked straight across, and the minimal foliage present is severely scorched and dying. Furthermore, the second delivery, which was scheduled for the same day delivery, has not yet arrived as of today(24th August). I found the online contact service to be unhelpful; despite reporting both the delivery delays and the poor condition of the plants I received, I was informed that I would receive a response within three working days, but I have not been contacted since. This entire experience has been quite disappointing. I would advise against purchasing from this website.”

Gardening Express 1 star review on 25th August 2026

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Posted 2 months ago

“This is a Scam company and I only wish I had read these reviews before purchasing. I ordered four flamingo trees and after a three week delay received one which was in appalling condition and not fit for purpose. I send this back for obvious reasons to be told I would be charged at 25% restocking fee for the error they had made. Please do not part with your hard earned cash and a tip is to try to contact the director Stuart Bonnet on LinkedIn.”

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Posted 2 months ago

“How many companies do you know who have 1.2 Star average review score? WELL WELCOME TO GARDENING EXPRESS! What an awful company to deal with. The products don't arrive and you can't contact anyone. Trying to cancel an order and get a refund has to be done via a 'Chat Bot' and even then the order hasn't been refunded. Seems the only way to teach this company a lesson is start taking them through the small claims court. DO NOT BUY FROM THIS COMPANY. 1.2 STAR AVERAGE REVIEW - Well done Gardening Express you're taking Customer Service & Quality Standards to new lows.”

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Posted 2 months ago

“The roses arrived looking quite weak and sparse, completely different from the healthy, lush plants shown in the product pictures. They are very disappointing in person and definitely don't match the online description. I hope they will bounce back next season, but I wouldn't buy this specific plant here again Very disappointed with my order. The standard roses arrived in a pathetic state—sparse, battered, and looking nothing like the healthy, lush plants advertised on their website. Both pots were cracked and broken due to poor handling and weak packaging. To make matters worse, customer service has been completely unresponsive and unhelpful when trying to resolve the issue. Based on this experience, I cannot recommend shopping here. Save your money and buy elsewhere.”

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Posted 2 months ago

“I ordered three plants from Gardening Express, all advertised as one-litre plants. I reasonably expected to receive healthy, established, living plants. Instead, I received two stock plants that were little more than bare sticks and a scabiosa that was effectively dead on arrival. I have contacted Gardening Express multiple times and have received no response whatsoever. The quality of the plants was appalling, and the complete lack of customer service has made the experience even worse. Do not waste your money. I certainly will not be ordering from Gardening Express again.”

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Posted 2 months ago

“Terrible company. Plant arrived damaged. Took photos which at first they said weren’t clear enough which they were. Weeks later and I’ve had choice to plant it they have said that I can complete a returns and post the plant back!!! Ridiculous never buy from them again.”

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Posted 2 months ago

“Got sent wrong items and also tiny plants that were meant to be large. You get a chat bot and no one replied been sending same complaint for 2 weeks everyday and still no response. Delivery took for ever to arrive. Avoid using this company”

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Posted 2 months ago

“This is the worst on line plant company. They delay delivery and don’t tell you. When you try to contact them it can only be by chat which they did not answer. You complain and they ignore your complaint. They also deliver when they want even if you are on holiday.”

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Posted 2 months ago

“Plants arrived in very poor condition & some were dead! My neighbour a keen gardener helped me to salvage what was there & she was appalled at the poor packaging & couldn't get over the quality of the plants. I took lots of photographs but their system would only let me upload one. My daughter tried as well to upload more & couldn't. It's an Ai what you deal with & it's very frustrating. I wouldn't recommend this company to anyone.”

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Posted 2 months ago

“The box was ripped apart and upside down, the plants had suffocated in the plastic bags and are all dead !!!!!!”

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Posted 2 months ago

“Very disappointed, after waiting nearly 3 weeks for them to be delivered they arrived practically dead. I will never buy off Gardening Express again and suggest you don't either.”

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Posted 3 months ago

“Absolutely shocking "service" and very poor quality plants. Impossible to get any sort of recompense, either replacement (not that I'd be confident a replacement would be of the required quality) or refund. You lose the will to live, and give up (which is what they want of course). Life is too short to stay the course. Avoid like the plague, very much a rogue trader.”

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Posted 3 months ago

“I am so disappointed with the quality and standard of the plants. I wish I could put the photos on. Heuchera stems broken, 3 different hosta plants with slug eaten leaves, celosia plumosa dying (now dead), etc. Such a waste of money. The company ignored my e mail to them. Wish I had checked trust pilot before ordering.”

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Posted 3 months ago

“I have been a customer of Gardening Express for a number of years, but sadly this will be my last order. I have over 50 years of gardening and growing experience, so I understand how to care for plants correctly and recognise when something is not right. A number of the plants I received died within a very short period of time, despite being planted into fresh compost and watered regularly using an irrigation system. When I contacted customer services, I was told the plants had failed because I had kept them in their pots for a few weeks before planting them. This explanation simply doesn't make sense. Garden centres keep plants in pots for months, sometimes even years, without them dying. In addition, other plants from the very same delivery are still in their original pots and are thriving. We're also currently experiencing drought conditions across much of the UK. Had I planted these particular plants straight into the ground, they would likely have struggled even more because the soil is extremely dry and hard. Keeping them in pots allowed me to water them properly while they became established. Another disappointing change is that Gardening Express no longer seems to live up to its name. Orders that used to arrive promptly are now taking between 10 and 15 days to be delivered. For a company with "Express" in its name, this is far from what I would expect. To make matters worse, I am still waiting for another order, and the level of customer service throughout this experience has been extremely disappointing. Rather than accepting responsibility or offering a sensible resolution, Gardening Express chose to blame the customer instead of addressing the obvious issue with the quality of the plants supplied. Based on my experience, I cannot recommend Gardening Express and will not be purchasing from them again.”

Gardening Express 1 star review on 30th July 2026

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Posted 3 months ago

“Dreadful products and dreadful customer service! High value order arrived in a non ventilated box, in the heatwave, 5 days after despatch. The plants were either dying or dead - and have all since died despite some expert TLC. On complaining, the AI chat bot function (the only option available) requested photo evidence, all of which was supplied clearly showing the parlous state of the plants. 6 days later, when a human (apparently!) responded they requested even further evidence - and I’ve still heard nothing back from this company 10 days after lodging the complaint. Seriously - avoid this company at all costs! Quality, whether relating to their products or their service, obviously means nothing to them.”

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Posted 3 months ago

“I wish there were minus stars available for this company. Terrible, old and leggy plant not fit for purpose. I tried to return it but only AI chat available, even after waiting 5 days for a response. I only got a standard letter again seemingly generated by AI. I replied to their initial response three times but again, their response has been, well, no response. this seems to be their way of dealing with unhappy customers, it is impossible to get anywhere with this company.”

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Posted 3 months ago

“Tiny half dead plant delivered after a months wait. Contacted customer services who said this was normal. It was dead two days later. No refund offered. The plant was not good value at nearly 30 pounds. Avoid !!!!”

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Posted 3 months ago

“My order was for 2 acers and 5 alliums advertising the latter as in bud and bloom. The flowers were all spent and leaves cut off. Looked awful. The acers were really poor shape. You would not buy them if in the garden centre. The response to my complaint was dismissive and lacked any concerns. Terrible experience. Will never use them again.”

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Posted 3 months ago

“The web site states despatch is usually within 3-5 days, or 5-10 days during busy periods; fair enough in theory. Fully expected 5-10 days for an order in July. Ordered an 'in stock item' After 3 weeks, with only the original order confirmation and no further contact, the order had NOT been despatched or even prepped for despatch, but now too late for use as intended gift. At this point tried to reach out to customer services... no telephone option, no e-mail address and had to rely on automated web chat which confirmed my request to cancel had been noted and passed to the relevant people who would get back to me within the next 3 days... day 3 came and went! Never got a response, purchase subsequently despatched and now reliant on refusing delivery when DHL attempt delivery. Order: #701226921”

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Posted 3 months ago

“Ordered 24th June, email update 1st July saying they had the order, since then chat doesn't work, emails not answered and no plants. This company needs shutting down and prosecution. It is a scam”

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Posted 3 months ago

Gardening Express is rated 1.2 based on 241 reviews