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However, their customer service and communication need serious improvement.
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posted 5 days ago
- Sana Shali
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I have ordered plant which from the main web page info mean to be 80-120cm tall. Received plant approx. 8cm tall. Have been trying to contact customer service for last few days - unfortunately they just ignore and do not response.
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posted 1 week ago
- Adrian Goldman
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When I contacted customer service to request a refund or return, they completely dismissed my concerns and told me to just “give the plants a good drink.
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posted 3 weeks ago
- Anonymous
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Their customer service is terrible, their dispatch process is laughable, and their competitors are miles ahead.
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posted 1 month ago
- Anonymous
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GARDENERS BEWARE. Plants were very small, very few leaves and very poor quality.
When I complained to the company they said they will improve with growing! In my experience you want the best quality plants to begin with. POOR SERVICE. I will not use again.
”
posted 10 months ago
- Cottage Gardener
“
Took weeks for delivery so I had to write multiple emails and then was dumped on my doorstep on a day when I specifically asked for it not to be delivered. Customer service poor. The timings on their website are lies. Refused to give me any sort of refund for the stress and inconvenience. Avoid
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posted 11 months ago
- Anonymous
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Gardening Express customer service saying there's no fault on their side so no recompense.
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posted 1 year ago
- EHRB
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Dead plants, poor customer service, no refunds.
Will never use again.
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posted 3 years ago
- Sarah Ann Smith
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I paid over £20 for a Sambuco Nigra, it was a small stick with 1 leaf. Absolute rubbish, customer service rubbish too. Will not buy from this company again.
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posted 3 years ago
- H.J.
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Gardening Express = Cowboy company who send out dead plants and refuse to uphold their replacement policy or refund the items.
Please read all the negative reviews online before you decide to make a purchase.
Absolute shocking customer service with no telephone line to make a complaint.
”
posted 3 years ago
- Matthew
