Gardening Express Reviews

“ All companies make mistakes but the customer service when asking for return was poor, no collection offered, no pre paid return and no refund until trees returned ( an expensive option due to the size of the box which was significantly bigger than the sparse trees inside). ”

“ The delivery service used, DHL, was of course extremely disappointing as well. ”

“ The plants were ok but the service has been absolutely appalling. ”

“ I ordered a Magnolia tree in June 2025, it arrived damaged and broken. I immediately contacted them, with all pictures of the damage. I believed the courier company to be at fault for.their handling. I had an initial response.asking me for evidence whi h they missed given my initial email. I responded back snd never ever heard.back from them. Sadlynit seems that I am.l not the only one who has experienced this poor service. ”

“ My experience wasn't pleasant, some wrong products were sent and no matter how u tried to contact their customer service no one gets back to me, I sent at least 10 emails!! No contact number available either.. I will not recommend them to anyone ”

“ Poor product quality is one thing — but ignoring consumer law and discouraging follow-up by threatening to mark customers’ emails as spam says a lot about their attitude to service. ”

“ The most awful experience, service and quality. ”

“ Levi the customer service person . ”

“ Ordered plants on 26 June 2025, didn't arrive. No response from customer service despite repeated communications from me. No plants and no refund over two months later. ”

“ Terrible customer service. ”