Gardening Express Reviews

“ There is no real customer service just automated responses that go nowhere. ”

“ So, this unscrupulous company wriggled out of their responsibility and, after numerous emails with customer service, I got nowhere. ”

“ 2 x good plants 2 x shocking plants No help from customer service Avoid! Sent photos of the two that would be thrown out in a gardening centre (really that bad) ”

“ AI is all very well as an initial contact but this does not replace good customer service. ”

“ I have never known such terrible customer service. ”

“ Poor customer service. Poor quality. Abysmal packing ”

“ Very bad customer service, absolutely disgraceful. ”

“ Terrible service do not order from them I ordered 5 x 2 small trees of the items have not been received I contacted Gardening Express LTD and they told me that they have been delivered I explained they had not and they disputed this I asked them to ask the courier but they just keep asking me to take pictures of the 5 plants received I am abroad until march and they say they will not refund until I take pictures of the trees I have which seems strange as I am not disputing that I have received the 5 trees their support is just someone who goes around in circle trying to wriggle out of their responsibility i had make a dispute on my credit card the first I have ever done so. ”

“ Incomplete Delivery and Uncontactable Customer Service I wish I'd read all these other reviews before ordering! My order was delivered (over a week late) missing the two main items – though these were marked as dispatched – they don't provide a telephone number and there is a backlog on responding through their website. ”

“ All companies make mistakes but the customer service when asking for return was poor, no collection offered, no pre paid return and no refund until trees returned ( an expensive option due to the size of the box which was significantly bigger than the sparse trees inside). ”