Gatsbylady London Reviews

Name: Gatsbylady London
Rating: 4.93

4.9 Rating 982 Reviews

99 %

of reviewers recommend Gatsbylady London

4.9

Based on 982 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

02084712142

Email:

gatsbylady@gatsbylady.com

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Gatsbylady London 5 star review on 12th March 2022

Gatsbylady London 5 star review on 18th July 2021

Guest

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress was beautiful but way to big. I attempted to return the item but the shipping cost was going to cost me more than what the dress was worth. I now own a dress that is way to big for me.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am happy that you loved the dress. We have detailed size spec for each style that can be found just above the sizing window for each style. You could also emailed us to choose the correct size like many of our customers do. Our dress sizing run true to size and the fabric stretches too. We are very sad to see your negative review for our beautiful dress although it is not our fault. Wish you could have been fair while leaving the review for the beautiful dress received. Please next time check the size spec provided for each dress or just drop us a message with your measurements to get correct size. Wishing you all the best

Posted 2 years ago

“Unfortunately the bag I bought smells awful, like mold. Not very satisfied”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for sharing your feedback. We are sorry to hear about the smell. We can assure you 100% it's not mould - its a special solvent that cleans off the smudges left on the glass beading by the hand-beader because the product is 100% Hand Made. Sometimes the product gets packed and shipped to dispatch team before the solvent smell wears off during the drying process - it can take a little extra time during the winter. Unfortunately in your case due to Covid 19 - both our hand-beader and dispatch team was unable to detect the smell before shipping your order out - because of face masks being worn when there's more than one person at work place. We take extra precautions to ensure both safety of our customers and staff. You can leave the bucket bag out in the open where there’s a good air flow overnight and the smell should wear off naturally. We would appreciate it if you can kindly revise the feedback and focus more on the quality and performance of the product received and less on the smell. Should you require any further assistance, please do not hesitate to get in touch. Warm Regards Team Gatsbylady

Posted 3 years ago

“Beads were falling off the hem before I’d even left the house.”

Helpful Report

Posted 6 years ago

Dear Customer, We are very sorry to hear that you had some issues with the dress ordered. Wish you would have got in touch with us instead of just leaving the negative feedback. We are always here to help, this is our family business and we work with our heart and soul. Our dresses are all handmade from scratch and sometimes during the delivery process - damages may occur if not handled properly by postal services. We emailed you promptly after reading your negative review to understand and fix the issue. However, we still did not receive any response. We allow 15 days before requesting reviews to all our customers because we want our customers to give reviews on our after sales responses also. In your case - had you contacted us with the fault we would have promptly got your dress replaced / repaired then perhaps this review would have been positive. Please always feel free to communicate with us if there any issues before leaving the feedback. All our items are 100% handmade and we are all human, sometimes things may go wrong and you should always give us the opportunity to understand and fix the issue. All the Best. Team Gatsbylady

Posted 5 years ago

Gatsbylady London is rated 4.9 based on 982 reviews