“as a 40+ year old car driver with not a single claim.
Some of the other providers where asking a fortune to insure my scooter.
Carol Nash was by far the best price.
Documents arrived via email the same day.
Very happy.”
“Excellent price. Had to use the (included) breakdown recovery once, very efficient. Free 'dna' anti theft marking system included.
I would recommend these people to all!”
“I have been waiting over an hour to get my insurance details through email, still nothing. Even though I quote "You will shortly be sent an email with your insurance documents attached." Their definition of short is a little far off. Apart from that it's a good deal, good coverage for a low price compared to others of the same quality”
“The question s above make them sound good when infact they were very poor.Firstly the woman on the phone was quite rude and nearly hung up .then policy came through the door and the info on there was wrong ie scooter model year , so i sent it back ,then it was wrong again, and there was a problem were they wanted extra money for a no claim accident in my van were some one drove into the back of me .i ended up cancelling the policy .a week or two later they sent me another letter saying i owed them money ,when i rang up it turned out they had started 2 policy on the first day when i rang them originally and took 2 lots of money from my account. They said it was my fault as i had started to do a form online (which i was unable to complete due to website unable to take the payment for some reason) so they did not give me a refund .so as i said at the top VERY POOR!!!!!!!”
“when i received my insurance documents from CAROLE NASH i had made a simple mistake because when i read my policy it stated no pillion passenger. this was probs my fault in not clicking a certain box. but when i rang them they said it was no more money for a pillion passenger but because i did, they had to charge me £25. £25 FOR WHAT????? A CLICK OF A MOUSE i never even got an update of my policy by post, which i did ask for !! never never again will i use carole nash total rip off company stay well clear....”
“Carole Nash sent me a letter saying that my policy would be automatically renewed unless they from me to the contrary. After a month I realised that I had got no emailed paperwork of any hard copies through the post. When I called them, they said that it had not been renewed and I had been driving for 1600 miles without insurance. The worse thing about this company is that they say that they will call you back and don't. I have a feeling that Carole Nash has nothing to do with company anymore as their service is atrocious. Avoid!”
“As I took out my policy last year, I specifically told them NOT to auto renew after 12 months. 11 months later the renewal came and said it would auto renew, against my instructions. The premium had risen substantially and as it was double the cost of same cover available elsewhere I called them two weeks before renewal date and told them I had arranged cover elsewhere and NOT to renew. Two weeks later and my bank contact me to ask if I had authorised a payment that morning, which I hadn't and didn't recognise so they stopped it and cancelled my card. After a bit of Googling I found out it was Carole Nash who had attempted to withdraw £200 to, guess what, auto renew the policy I had said I didn't want. It seems that this happens a lot and I'm not quite sure but don't imagine it's even legal to store payment details never mind use them against someone's direct instructions not to. I called to complain and the fairly useless guy who took the call said he'd make a note of my complaint. I said that wasn't good enough as someone had made a note, twice, that I didn't want to auto renew and that had been ignored. I said I wanted to formally complain, and a week later someone from their complaints dept called me, apologised and quickly offered £50 " to resolve this complaint to,your total satisfaction " That sounded to me like they were worried about the consequences of taking money without authority and for storing payment details without my agreement. I took the £50 and will never use Carole Nash again. If you've ever been auto renewed against your wishes, formally complain!”
“I will never use Carole Nash again!
I have a multi bike policy with them, I bought a new bike and went to pick it up. When I attempted to add this bike to my policy I was told that it would have to be referred to an insurance specialist because it had an aftermarket exhaust! I was told no one was available and they would not give me cover.
I have started a complaint procedure with them but they haven't reached a conclusion after two months....Avoid them!!”
