Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,600 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“one of the best and cheap insurance staff really helpful really injoying talking to staff and asking questions making me feel not scared of insurance. Black box i think by far the best for young drivers”

Helpful Report

Posted 4 years ago

Hi Maros, thank you so much for your review! we are glad you are happy with the service and also glad the staff has been really helpful in answering your queries. Have a great day. Anu @ Carrot

Posted 4 years ago

“Meg was very helpful in live chat and made the process of updating the policy very quick and easy”

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Posted 4 years ago

Hi Ben, thank you so much for your review! We are glad Megan provided quick and easy customer service. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 4 years ago

“Every efficient live chat”

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Posted 4 years ago

Hi Dominik, thank you so much for your review! We are happy you have found our Live Chat as an efficient means of communication. Have a great day! Anu @ Carrot.

Posted 4 years ago

“Claire was so helpful despite my dilemma being out of get control, Claire has gone above and beyond to attempt to help me great service!”

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Posted 4 years ago

Hello Annie, thank you so much for your review! We are glad Claire has gone above and beyond in providing great customer service. I will make sure this gets fed back to Claire. Have a great day! Anu @ Carrot.

Posted 4 years ago

“Charlotte W really helpful getting my policy renewed. Quick and easy service.”

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Posted 4 years ago

Hello, thank you so much for your review! We are glad Charlotte provided quick and easy customer service and helped get your policy renewed. I will make sure this gets fed back to Charlotte. Have a great day! Anu @ Carrot.

Posted 4 years ago

“Very helpful. Very quick responses.”

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Posted 4 years ago

Hello Petra, thank you so much for your review! We are glad you found our customer service helpful and quick. Have a great day! Anu @ Carrot.

Posted 4 years ago

“Cerys helped me so quickly and efficiently lovely and comforting to talk to :)”

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Posted 4 years ago

Hello, thank you so much for your review! We are glad you are happy with Cerys' customer service, I will make sure this gets fed back to Cerys. Have a great day! Anu @ Carrot.

Posted 4 years ago

“Had to contact carrot today as i had purchased a new car, all sorted over live chat and was easy enough to do.”

Helpful Report

Posted 4 years ago

Hello Trystan, Thank you so much for your review! we are glad you were able to change your new vehicle on Live Chat, have a great day! Chris @ Carrot

Posted 4 years ago

“Reasonable price”

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Posted 4 years ago

Hello, thank you for your review, we are glad you are happy with your policy price. Have a great day! Chris @ Carrot.

Posted 4 years ago

“Sophie helped me today , she answered all of my questions and resolved my issues as best as she could”

Helpful Report

Posted 4 years ago

Hello Morgan, thank you so much for your review! We are glad you found Sophie helpful and was able to answer your questions and resolve your queries. I will make sure this gets fed back to Sophie. Have a great day! Anu @ Carrot.

Posted 4 years ago

“Hi great customer service, I spoke to sophie and she tried her best to sort everything out for me and was really good to talk to as-well as she was very polite and helped me find out what I wanted to know thanks”

Helpful Report

Posted 4 years ago

Hello Declan, thank you so much for your review! We are glad you found Sophie polite and helpful and was able to sort out your queries. I will make sure this gets fed back to Sophie. Have a great day! Anu @ Carrot.

Posted 4 years ago

“As a first time insurance holder I thought carrot was a company that was reasonable after a few hiccups I have had the help of Megan a member of the company who has gone above and beyond to help me today thanks so much for the time and support 😊😊”

Helpful Report

Posted 4 years ago

Hello, thank you so much for your review! We are glad Megan has gone above and beyond and was supportive. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 4 years ago

“I spoke to Megan today, they were very helpful and friendly. Quick and supportive responses. Resolved my issues well. Great customer service!”

Helpful Report

Posted 4 years ago

Hello Caitlin, thank you so much for your review! We are glad Megan provided quick, helpful and friendly customer service and your issues were resolved. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 4 years ago

“quick and easy reply and always on hand to help”

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Posted 4 years ago

Hello, Thank you very much for your review! we are glad you have found our customer service quick, easy and helpful. Have a great day! Anu @ Carrot.

Posted 4 years ago

“Lee was super helpful and accommodating. Provided plenty of information and helped with pricing”

Helpful Report

Posted 4 years ago

Hi Morgan, thank you very much for your review! We are glad that you found Lee to be helpful and accommodating, I will make sure this gets fed back to Lee. Have a great day! Anu @ Carrot.

Posted 4 years ago

“Good customer service helpful staff (Sophie)”

Helpful Report

Posted 4 years ago

Hi Kajal, thank you for your review, we are glad you found Sophie's customer service helpful. I will make sure this gets fed back to Sophie. Have a great day. Anu @ Carrot

Posted 4 years ago

“Excellent platform”

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Posted 4 years ago

Hi Kenwell, Thank you so much for your review, we are glad you are happy with our platform. Have a great day! Chris @ Carrot.

Posted 4 years ago

“Terrible insurance company. Always a minimum 30 minute wait for live chat. They cancelled my insurance because I hadn’t sent off my provisional for a full license and gave me back not even half of my premium.”

Helpful Report

Posted 4 years ago

Hi Brandon, Thank you for your review, we do appreciate all customer feedback. We have now contacted you to discuss your concerns in more detail. Thanks - Chris @ Carrot.

Posted 4 years ago

“Megan provided quick efficient customer service”

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Posted 4 years ago

Hello, thank you so much for your review! We are glad Megan provided quick and efficient customer service. I will make sure this gets fed back to Megan. Have a great day! Chris @ Carrot.

Posted 4 years ago

“The staff are always friendly and help with your questions straight away! Great customer service.”

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Posted 4 years ago

Hello Dylan, Thank you so much for your review, we are glad you always find our staff friendly and helpful with your questions. Your feedback is appreciated. Have a lovely day. Anu @Carrot

Posted 4 years ago

Carrot Insurance is rated 3.8 based on 3,600 reviews