Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was so traumatizing and I couldn't talk to no one about it after this investors left me handicapped by taking my 25,00$ stopping me from withdrawal of my hard earned money. My search for redemption begins after a very close associate of mine told me about olive Recovery Specialist and I saw a lot of reviews myself and testimonies about them, finally reached out and to my greatest surprise what I thought was impossible became possible and mind blowing. I will forever share their good work cause they saved me at a time I needed it most. You can contact them through via (WhatsApp) ‪+44 7438 6 87 236 Email : sharon—recovering—experts @ gmail . com”

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Posted 3 months ago

“Usage score goes down very quickly and it’s like I can’t drive my car anywhere like I drive to work and my usage score is going down.”

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Posted 2 years ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance

Posted 2 years ago

“Been with carrot for a couple of weeks threatened to cancel my insurance when there were no technicians available in my area to fit my black box had to go 2 days without my car whilst I left it elsewhere to be fitted, now struggling to upload my documents an they have been no help and just keep threatening to cancel my insurance.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we do appreciate all customer feedback, we have now sent you a private message to reply to. Thanks, Chris @ Carrot.

Posted 2 years ago

“Both the people I spoke to were lovely (Paul & Joe I believe) but I think the company is terrible. Having to cancel my policy just because I've moved house is entirely ridiculous, and offering a less than satisfactory refund after I've had 2 months out of a 12 month policy is disgraceful.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 2 years ago

“trying to get through on live chat for 3 days sat on for hours but no response and there is no number to call. x”

Helpful Report

Posted 2 years ago

Hello, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 2 years ago

“With it being an online insurer you can't call to discuss your policy, the live chat feature is terrible and has taken me over an hour to get through to someone everytime I have needed to make an update. I would rather be on hold”

Helpful Report

Posted 2 years ago

Hello Antonio, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 2 years ago

“The live chat is terrible, if you get an issue you can only talk to a automated bot. Once you get to a question the not can't answer they leave you waiting ages for a response. Terrible way to run an insurance company in my opinion. I'd much rather be able to talk to someone over a phone call and fix issues quickly”

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Posted 3 years ago

Hello, thank you for your review and we are sorry to hear of the issues experienced. Please be aware you can request a call back from Live Chat at a convenient time with an agent who will be happy to help. Have a nice day, Chris @ Carrot.

Posted 3 years ago

“The black box fitted to my car is never accurate, I will drive smoothly and to all of the speed limits, yet receive minus point. It is also a pain having to claim point in order to get rewards, this should just be automatic.”

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Posted 3 years ago

Hi Kimberley, Thank you for your review we do appreciate all customer feedback, please contact us on Live Chat for tips on how to improve your driving style score, and you will need to login to your dashboard to view your scores and claim rewards. Have a great day! Chris @ Carrot

Posted 3 years ago

“I have had an email saying I have a blocker on my blackboard and to contact the service line if that was not the case, so when in contact I was waiting 15-20 to be placed through to someone and all that was said to me afterwards was that carrot will be in contact with me over the issue, and currently a week later and no response has been sent to me over the issue.”

Helpful Report

Posted 3 years ago

Hello, thank you for your review, we do appreciate all customer feedback, we would like to speak to you regarding your concerns please contact us via Live Chat where you can also arrange a call back with agent who will be happy to help. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Trying to communicate with carrot about anything even a simple renewal requests is time consuming and infuriating .. live chat 🤯😡 absolute nightmare, I’m actually preferring to pay more and renew with another company just so as never to have to try and communicate with carrot again. The carrot black box system is inaccurate, much worse than other companies, you’ll never get any rewards but plenty of emails questioning your driving so as not to give rewards and leaving you feeling your insurance could be at risk of cancellation.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review we do appreciate all customer feedback, we would like to speak to you in regards to your concerns, please contact us via Live Chat where you can also arrange a call back with an agent who will be happy to help. Have a great day! Chris @ Carrot

Posted 3 years ago

“customers are given a black box which records data including speed, smoothness (accelerating and braking) and usage (time spent driving). I have been a customer with carrot for about 9 months now and have constantly been given random poor usage scores even when i’m driving at normal hours. When i would try to contact someone at Carrot i would have to wait close to an hour before anyone answered my call, and the reasoning behind why my usage score has dropped wouldn’t make any sense as i had not done anything to make it poor, such as very long journeys with no breaks or late night driving. i would be given a poor score for driving even at 1pm in the afternoon. When you have a good weekly score you are given a reward of 500 points which is equivalent to £5, however if your score goes down so does the amount of points earned. Because of this unfair usage score i have not been able to collect this on many occasions and since nothing can be done about this, whether it be customer service or the box which gives unfair scores, i have given a poor rating on this company purely based on my user experience. Out of the black box provider companies, i would advise to avoid this insurer as you will constantly be annoyed at your score regardless of how well you have driven.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review and we are sorry to hear of the issues experienced. we would like to speak to you regarding your concerns. Please contact us on Live Chat where you can also arrange a call back with an agent. Have a great day! Chris @ Carrot.

Posted 4 years ago

“I went with this insurance company for my first car, and this policy was what I could afford at the time. I had an incident where I had to have my windscreen replaced due to the large crack, they were so unhelpful and their attitude on the phone to me when I needed help to get it replaced.. Iv cancelled my renewal for this policy and I am going with another company when the time comes!”

Helpful Report

Posted 4 years ago

Hello, I am so sorry to read about the experience you have had with our windscreen provider. If you could contact us on LiveChat @ www.carrotinsurance.com? We can look into this for you and discuss any concerns you may have. I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“normally these guys are grate, but last couple of online chats i have had they have not been helpful... These chats have been stressful and complicated”

Helpful Report

Posted 4 years ago

Hello Olivia, I am so sorry you feel this way. If you could contact us on LiveChat @ www.carrotinsurance.com? An agent will be happy to discuss your concerns or if it is best for you, you can request a call back. Have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Very hard to renew Have to go through chat It’s very slow and clunky Hours of opening limited It’s like they don’t want you to renew”

Helpful Report

Posted 4 years ago

Hello, Thank you for review! We are sorry to hear of the problems experienced with our Live Chat and renewing your policy, we are a digital first company but you can request a call back on Live Chat and an agent will be happy to help with any queries. Have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“My wingman is not working for few days and didn't get any help how to solve this problem.”

Helpful Report

Posted 4 years ago

Hi Joanna, Thank you for review and we are sorry to hear of the problems experienced with your wingman, please can you contact us on LiveChat? An agent will be happy to discuss your concerns . Have a great day! Many Thanks, Chris @ Carrot

Posted 4 years ago

“Customer service”

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Posted 4 years ago

Hi, thank you for your review, can you please contact us on live chat where an agent will be happy to help with your query? Have a great day! Many Thanks - Chris @ Carrot

Posted 4 years ago

“Good rate of insurance premium, poor customer service, poor product service, poor website quality and support, poor customer access to electronic services E.g. App support”

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Posted 5 years ago

Hey, thank you for your review. Sorry to hear this, please be assured we wish to help. Could you kindly head over to our Live Chat so we can take some details from you please? Many thanks- John @ Carrot

Posted 5 years ago

“This insurance seems to be a very new company in the way it works. Its very hard to actually speak with a human regarding most subjects. Most things are covered by online contact which is great when it is manned and run properly. Some subjects someone will contact you via email after a few days which is just not helpful when you want an answer straight away. The app had a tendency to stop working on more than one occasion but it did provide me with many tears so seemed to be recording their end. The app is not easy to transfer over to new phones so beware. I would not recommend a phone app a black box is alot easier.”

Helpful Report

Posted 5 years ago

Hi Jordan, thank you for your review. I'm sorry to hear you're struggling with your app. You can speak to one of our agents online and they will do their upmost to resolve your issues, alternatively you can request a call back and a support agent will call you as soon as they are available and talk you through the steps. Many thanks - John @ Carrot

Posted 5 years ago

“Not open on sundays so you can’t change vehicle or get anything done on that day. Cheaper quotes elsewhere. Very expensive for extra miles on blackbox”

Helpful Report

Posted 5 years ago

Hey, thank you for your review! Sorry you are unhappy with our opening hours. We are open on Saturdays, 9AM - 1PM should you need to contact us. You can also contact us out of hours and we will of course get back to you. Regarding the price of miles, this is based on your driving score. Please don't hesitate to contact us should you wish to discuss this further. Have a great day! Many thanks- John @ Carrot

Posted 5 years ago

“Can only contact carrot insurance via live chat, takes a while to connect and get hold of someone on the phone. The app is useless I constantly have issues with it. Even after getting in contact with someone for help the app still doesn’t work”

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Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews