Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

Write Your review

Tell us how Carrot Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently had to make a claim due to no fault of my own, some crashed into my car while i was sleep in bed. they didn't have a clue was receiving phone calls every 10 mins saying something different every time very stressful”

Helpful Report

Posted 7 years ago

Hi, were sorry to hear this. Please can you send us an email explaining your issues in full and we can see what we can do to help. Thank you.

Posted 7 years ago

“My son has a policy with carrot and has been insured with this company since January. He has had one warning in regards to his driving but on average has been a good driver he last week received an email to say that his policy is now being cancelled as he was driving 30 in a 20 zone the week previous. We have since been to look at the road in question and there Is 1 small sign half down the road and 2 others on the road so other than a very small sign on a lamp post how would he have known if other cars covered the signs on the road. The highway code book tells all drivers if you are on a road that has lamp posts you are to assume that the road is a 30 mile an hour road. My argument is that the smallest of signs halfway down a road doesn't warrant full disclosure as they can not tell you where in the road you were driving at speed then how can he be penalised for it. When this is a genuine mistake. This now has caused him much distress and upset at the fact that he may now not get another policy to cover him how do kids have a chance of being able to afford to get cover with things like this when overall his score is always 8.5 and above.”

Helpful Report

Posted 7 years ago

“The first year I was with carrot I had a couple of hundred pounds back in rewards but the second year was next to nothing and yet my driving scores were really good. Also the renewal now for my third year was virtually the same as last year and I expected it to be a lot less. Trying to get through to them is really frustrating, I always give up and send an email or Facebook message and ask for a callback.”

Helpful Report

Posted 7 years ago

Hi, were very sorry to hear you feel this way. Please can you send us an email to reviews@carrotinsurance.com and we can discuss further with you.

Posted 7 years ago

“An awful lot”

Helpful Report

Posted 7 years ago

We are very sorry to hear this. Please can you send us a private reply and we can discuss your issues further. Thank you.

Posted 7 years ago

“couldnt insure my new car”

Helpful Report

Posted 7 years ago

“Very hit and miss, been with carrot for 9 months and had a average score of 5.05 from -10 to 10. Due to my car being problematic I decided to sell and upgrade to a slightly more powerful 1.4 ltr golf. All well and good paid for transferring to the new car and hit with the remove the mods before the box is installed or get cancelled. Like what? Because my new car has tinted windows and bigger alloys I must remove them and send back to stock within 2 weeks? No, they know how I drive as the black box has recorded me for so long, but because the car looks different they decide to hit me with the take it off or your getting cancelled. No wonder young drivers can't get cheap insurance these days. Cheaper isn't always better”

Helpful Report

Posted 7 years ago

“I had a bad experience with this car insurance as i was made to get the black box app and it was awful I don't understand how this app can rate your driving. I was disppointed with how it rated me On regular basis, it also scored you badly if you went further than 40 miles and you would get a red score if you didn't drive your car that week which is ridiculous. I would never use the black box app again.”

Helpful Report

Posted 7 years ago

“I am really disappointed about this insurance company. They gift me red score, but the box counted 2x my journey. Its mean 2x 126mills. 5x I called always apologise from them but nothing changed. Still i have 126mils more. And 100% sure that on the system I have that I have been on red score. Witch is lie. I never been. Customer servise always told me that he will sold it out. Nothing happend. I emailed but without answer. Just really sad. Why they are lieing? Why is score worst after 10 pm?!”

Helpful Report

Posted 7 years ago

Hi, we would like to discuss this further with you. Please can you send us a private reply containing your policy details.

Posted 7 years ago

“I messaged customer service about not renewing with them and they still carried on my insurance. Someone on there service team told me they sent an email to the renewal team about it but I still checked and nothing has been stop. I have to now phone them up and be kept on the phone for ages waiting to get in touch with someone as it's take ages for someone the answer”

Helpful Report

Posted 7 years ago

Hi, please can you send us a private reply. We would like to discuss this with you. Thank you.

Posted 7 years ago

“Every time I called carrot (as a customer) I was waiting at least 20 minutes before a person answerd in which the problems where resolved after 3 attempts to call them! Poor customer service.”

Helpful Report

Posted 8 years ago

“They are very very unreliable!! I only went with this insurance company because they were the cheapest I could find and I regret doing so! They always put my score down when I've done nothing wrong, always down on usage which I don't understand? They always claim I'm speeding when I never do and put me down on smoothness all the time? And then when I had my first accident the other day the report didn't even come up!!! Since the accident I've been calling up all the time for advice and support and they claimed that my policy would be majorly affected if I got them to do all the leg work. They tried to get me to catch up the guy at faults insurance, and the garage to which my car is in and to personally claim my car is written off, that's their job not mine.dont use this insurance :)”

Helpful Report

Posted 8 years ago

“Completely useless. Getting passed around the company. Was involved in an accident that wasn't my fault. My car was redeemed not repairable so I had to buy a new car. Then I had to pay over £240 for an admin fee and for the black box to be fitted. This is not fair. I will be taking this matter further. Also you get rewarded quarterly. The accident was in February, it made my score go down and after explaining this when the quarter reward came yesterday I got nothing. My score was still on minus and still is. Avoid Carrot Car Insurance. They are so shit!”

Helpful Report

Posted 8 years ago

“Being a cheap insurance I decided I would go with them, I'm in my second year with them now because I couldn't afford to switch. Generally when you get on the phone to them they are all very polite and helpful but it takes a very long time to get through to them, a very...very long time. Just be prepared to hear "Thank you for holding, we are talking to other Carrot Customers right now but we'll be with you as soon as we can" As I'm writing this I am trying to get through to them on the phone and the repetition is sending me clinically insane.”

Helpful Report

Posted 8 years ago

“Mostly I've had no problems, it was cheap insurance and my box was fitted fine. I got really got scores for ages and received my quarterly reward. However I got a notice saying I was speeding doing 31mph in a 20 zone. I do realise this is speeding but considering I'd had perfect scores and this was recorded in the quarter they paid me back for good driving it just seems a bit silly.”

Helpful Report

Posted 8 years ago

“Recently just left Carrot after a single year. My renewal quote was ridiculous. My first year policy cost £1400 for 8,000 miles. I topped up 2000 for an added £200 in the middle of my policy. Towards the end I ran out effectively to add a few hundred just to tick me over. Over 120 for a mere 300 miles. I was already quite upset. But the renewal 'invitation' was upsetting. For 8000 miles I was quoted £1950. Somehow after one year driving with a decent score, my policy price has soared. Especially when you compare it to direct line which just cost me £1150. Thats with 10,000 miles. - THIS COST IS NOT THE WORST THING REGARDING CARROT - 1. Their black box - It works well, and I had no problems with it. Except one speeding warning. Which I took on the chin. You get penalised for everything and it's never consistent. Speed works very well. Smoothness, well thats a different story. I can drive to the max of my little 1.25 on a twisty road and get Smoothness of 10/10 however as soon as you drive around looking for a space in Tesco it goes straight to minus. The worst is Time. When I purchased my policy and selected, Social, Domestic and Commuting. i never thought I'd be penalised every day for driving at peak times. You get penalised for driving at morning, at noon, the evening rush, and at night. Its ridiculous really. Planning a motorway journey? Kiss your rewards goodbye. Apparently driving 50 miles on one without stopping is dangerous to them. You completely loose your freedom if you want to receive the 'brilliant' rewards. If its cheap, then go for Carrot. However other Telematics based insurers offer much better deals regarding freedom. I received around £40 in the year on my card due to how I use my car. Furthermore I didn't appreciate the 45 minute wait on the phone to tell you I was not accepting my renewal.”

Helpful Report

Posted 8 years ago

“Cancellation of the policy my son has a policy of 9 months he had excellent scores Daily because he went over the speed limit by 2 mph they have cancelled the policy be careful a black box is a scam the money he now has to pay his a con .stay well away from a black box .”

Helpful Report

Posted 8 years ago

“The black box is heavily unreliable, it marks you down on usage. I've had to call them multiple times to change things such as duplicate drives, when customer service we're confronted they said I can make smthat same drive twice at exactly the same time. Terrible app as well, wouldn't recommend to anyone as it's so unreliable.”

Helpful Report

Posted 8 years ago

“Had to do everything twice, was told I never completed the details with my licence. I was given a date to have my box installed and no one turned up but when they finally got in touch they said it was my fault? I waited at my home address so all day for them to arrive.”

Helpful Report

Posted 8 years ago

“Hard to get hold of them when you need them. Always getting emails threatening me with my insurance even when my driving is fine.”

Helpful Report

Posted 8 years ago

“I haven't had a problem with my black box yet but I have with my policy and the installation. I have spent literally hours on the phone on hold waiting for someone who were then useless and even lied to me. For cheap insurance choose Carrot, for anything else don't.”

Helpful Report

Posted 8 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews