Dial Direct Reviews

“ Got fed up waiting on the phone for 35 minutes to speak to someone again so canceled online and was refunded a measly £60. ”

“ Terrible service, been told refund will take 5 workings days from 2nd June, and I rang up today, they said refund will take another 5 working days because they forgot to do so, one of the lady gave really bad attitude to me, because of their own fault. Its like please avoid this company. ”

“ Cancelled car insurance after 4 months, was promised a portion of the amount paid as a refund. 2 weeks later the refund has not arrived. Ant to add insult I received an email claiming to be from DialDirect, telling me that I owe them £20, and if it wasn't paid immediately it was being sent to a debt collection agency. Useless ”

“ When I called, they agreed to refund. ”

“ When I contacted dialdirect about this they said they would refund me but they couldn't do it straight away and it would take a week or two? Do not understand this apart from the money is in their bank. ”

“ Auto renew took place without offering a renewal price .by passing any comparisions ONLY found out by banking audit. Customer service had to be contacted. then process of refund to my Bank had to take place. on a clerical error /machine error to over charge that I had to question never before had this happened Hope it does not happen to anyone else. ”

“ I wont renew next time unless I recieve a significant decrease or some form of refund. ”

“ Customer service fine as always...until my credit card came in . I found you have charged me twice for my car insurance ...not happy ...now I’ve paid my credit card bill, and told 5 working days before I get £178 refund . And of course that will show on next months statement. So this month I’m down £178 can’t check my refund has happened until after bank holiday. So don’t know if refund is in yet. ”

“ I can’t believe I am paying for nothing!!! I will definitely request refund of the £260 I paid. ”

“ I am still waiting for my refund. ”