“Over the last thirty years I have had experience insuring my car with many many companies, some good , some not so good but never have I had such a terrible experience as I have had with this company ,
"direct choice"have literally lied and written letters full of lies and nonsense to cover up the scam company they are they literally took a full years car insurance plus cover for legal fees plus a fee for admin straight out of bank account then made up some lies about me not providing them with information when the information they requested had legally been sent to them both by post and email The companwas asked to provide letters about the car insurance in full writing they never did provide the letter or policy they just took the money”
“I have changed my registration to my private plate and they have charged me £25 plus £4.43 additional cost (what for??). I had rang SAGA who I had insured with to ask if there would be a cost before I completed the DVLA paperwork and they said there would be no cost. (just wanted to get it changed over making it simpler possibly on any data base checks) I had only one month to run on the insurance so just wanted to check. Direct Choice said they were the insurance company and SAGA was their sister company. I told them the time and date I called SAGA and they would not look into it. I would have happily sorted this out with my new insurance which would not cost me anything.
They only told me on the phone it was £25 but have slapped the extra cost on via email.
Poor communication and clearly not transparent company. Will not use them again no matter whether they are cheaper or not on principle.”
“Horrendous company to deal with as they are underwritten by AXA. Policy states changes will incur £25 admin fee - fair enough. No one could really explain why I was charged an additional £34.93 on top! Total shambles!”
“Pretty much useless from the off. informed them of my 10 years no claims,to be informed that it was for me toshow that was valid & if not would void my insurance with no review and gave me a time period to provide it. Then had a cancellation notice through before the time period had expired. Chased up details & e-mailed it to them, a few days later a letter came through informing me they had voided my insurance. Rang to find out why & was told it was an admin error. Rubbish”
“Spoke to advisor to cancel my insurance with 3 months to go, to be told that cancellation fee (£75) was more expensive than letting the insurance run. but apparently now Ive declared the car is no-longer mine that I have to pay it.
Bank details given to me not recognised as a company by my bank for some reason..”
“So from the word go this comapny was awful - they kept telling me i had no evidence for my no claims so i obtained the relevant 3 years evidence from my previous insurer and sent it through to them. They then told me it wasnt valid as apparently i had claimed 9 years cover for my no claims - impossible as this would meant i would have been trying to claim that i was 15 at the time i begun my no claims. So obviously an error at their head office which they never admitted to but swiftly sorted it out when i threatened them to go to trading standards and explained all this over the phone and never charged me any extra - i would have not paid it as this wasn't my fault. Then i had a minor incident with another car - the parson hesitated at the point of going and then let someone out of her car so i rolled into the back of her at about 10 miles an hour - minor crack in her bumper. I call my insurance company and they tell me i will get a call next week for an update - this call never happened. I then go to renew my car insurance with a new company as I would never go with direct choice and then the new company email me to say there is a claim against my name on the CUE. Joy - this company never told me anything to do with this claim so I assumed nothing ever happened with it. Absolutely terrible service and I would avoid completely - they have never been any good and regret using them ever since. So now I have to probably pay a higher premium for an accident that wasn't my fault and for a stupid insurance company that cant even update their customers about things going on with their policies.”
