“Just had a letter stating they cannot renew our policy but suggesting another company who could offer a discount. Got no problem with that at all. They've never given us any cause to complain in the several years we've been with them. Reasonable price, polite and helpful customer service team and no charge for changing number plates.”
“I was very pleased with the service from start to finish.Had the back of the house fitted with new Windows and a door a big thank you to Nick and Nose for a fab job they were friendly and polite kept me entertained all day keep up the good work.”
“quite happy with the service. it provided what i needed. cheap affordable insurance with the added bonus of AA roadside cover. a comforting assurance when on the road many miles from home & a Downs Syndrome daughter with me.”
“Beware if you want to add an extra driver mid-term; they charged me an additional £40-odd to add my daughter's name PLUS a £25 fee for making the change, a total cost of £64.96. I was not impressed. No other insurance company has charged anything like this.”
“A totally unreliable firm, it as taken them two months and counting for someone with them to give me a quote on a insurance job. My conclusion they do not want work.”
“Raised my premium on renewals by 300% because of an accident, no fatalities and then cancelled policy after I indicated disgust. I have been with Direct Choice for c.15 years, accumulated a good NCB with performance cars and since the SAGA move they have deteriorated as a business and my recommendation is DO NOT TOUCH THEM.
As an ex Director of Risk for a global multinat. they have lost my trust and respect as have the SAGA . Appalling.”
“After many years of being a loyal customer, Direct choice telephoned me to say they were no longer providing motor insurance and that I would have to find a different insurer.
They stated that they had sent me a letter regarding this, but in truth had just sent me a copy of the renewal from the previous year. They also stated that they would send me a letter showing my no-claims discount. This morning I received a letter with the wrong policy number on it, which stated I had 0 years no-claims discount.
On trying to telephone them, all of their telephone lines are either dead or no longer in service.”
“"" Nothing has gone wrong i would never entertain these crooks at all im writting this to warn potential customers of what this company is all about put into the computer direct choice fines and you will see why
here is a list
1 Fined £5400 plus cost at MERTHYR court for misleading customer that she was getting A rated Plus when they were C rating DISHONEST
2 Fined £50,000 pounds by the ICO which is information commisioners office for making nuisance calls 168 PEOPLE COMPLAINED
3 FINED £10,000 THIS YEAR FOR REFUSING TO LEAVE a house of a 61 YEAR OLD DISSABLED WIDOW FROM FERNDALE asked her for £10,000 for a bay and finnishing off at £2.000 disgusting also,
4 They have been on BBC X ray this year on the 6th of Feb 2017
NOW DO YOU GET THE PICTURE WHAT THIS ROGUES ARE ALL ABOUT
DONT TOUGH AT ANY COST YOU HAVE BEEN WARNED”
“Had been with Direct Choice for a number of years without claiming. Renewal this year was £846.21 compared (like for like excepting 50% increase in policy miles) to £388.47 last year! When I contacted at renewal to ask why there was such a hike I was advised there was an outstanding claim and that the policy would go down when the claim was removed. Finally (after several attempts) got the claim removed (we paid outside the policy), only to find the basic policy was still c. £750. The reason - new policy terms! Have cancelled and got a renewal for £320 with the same group (Saga)!!!”
“Quoted £740, they took £1200 out of my bank. Cancelled under the 14 day cooling off period. Still wating for refund! I totally feel I've been scammed by Direct Choice.”
“They cancelled insurance with out giving a reason left me driving around for a week with no insurance till a letter informing me of a refund was being processed. totally disgusting when the policy had been paid in full”
“Charged me and extra £63 to cancel a policy that had run for 3 weeks despite continuous contact to try and rectify a problem with my no claims proof. Asked about cancellation fees and wasn't told about it. Not happy at all!”
